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I fear this will be bad as it will be amateur and folksy and there will be many varieties of cringe-worthy and/or incomprehensible announcements. They should train people how to read and speak or, better still, stop employing those who can’t in positions where it’s required.

Let’s hope they dump the horrible “fasten seatbelts” announcement.

A tale of two Delta flights last night.

First flight lead was injecting personality into the announcements and came off a bit condescending at times, although I believe that was not the intention. At first I thought oh boy, their tone is a little too much do what I say and we'll get along fine. In the end service ended up being very good.

Second flight lead also injected personality into the announcements and was warm, humorous, friendly, and made it clear that their focus was customer service. They thanked all of us for flying DL and sure a few of the jokes were hokey (and well recycled), but it made the flight feel that much less sterile.

Would I have rather they both said exactly the same thing the exact same way (although they both read from the same script)? Not really. They are not robots, sometimes it's hit or miss, but I came away thinking they both ran a tight ship, enjoyed their jobs and appreciated their customers.

Nice to se UA cabin crew get the chance.

When it comes to humorous announcenements, the first time you hear them they sound spontaneous. But after a while, they sound scripted as well.

Years ago, I heard one of the funniest safety schticks ever. It was awesome.

But I happened to get the same schtick a couple of flights later. It sounded stale.

I then heard it a third time, and I cringed.