Stuck (HNL) for 3 days due to GUM weather (Typhoon Wutip). Can they help?
#1
Original Poster
Join Date: Feb 2019
Posts: 3
Stuck (HNL) for 3 days due to GUM weather (Typhoon Wutip). Can they help?
Hello! I know you guys must get this a lot but I couldn't find any info on it. I paid for a ticket from Hawaii to Guam. I'm on one of the islands came to honolulu and flight was cancelled. Called and they said due to weather, I won't be reimbursed. However I'm stuck for 3 days. This is literally my 4th delay in a row. My last flight to the east coast, I was delayed 3 times back to back having me show up 2 days later then what I was supposed to. It was so rough and cost me a grip. I'm not sure what to do and will now be coming out of pocket for food and hotel for 3 days. United hasn't helped at all. Any help or advice is so appreciated!
#3
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Hello! I know you guys must get this a lot but I couldn't find any info on it. I paid for a ticket from Hawaii to Guam. I'm on one of the islands came to honolulu and flight was cancelled. Called and they said due to weather, I won't be reimbursed. However I'm stuck for 3 days. This is literally my 4th delay in a row. My last flight to the east coast, I was delayed 3 times back to back having me show up 2 days later then what I was supposed to. It was so rough and cost me a grip. I'm not sure what to do and will now be coming out of pocket for food and hotel for 3 days. United hasn't helped at all. Any help or advice is so appreciated!
What do you mean you won't be reimbursed? If flight is cancelled, they should offer a refund.
Have you looked at options online? Are you willing to go via Asia? It always helps to have flights in mind when contacting the airline.
On your flight to the east coast, what was the reason for the delay?
#4
Original Poster
Join Date: Feb 2019
Posts: 3
I'm not expecting anything however I'm getting stranded each time I try to fly out again. I'm inquiring about any help they may be able to provide. Although this may not help in this situation, it may help other's or myself down the line in another.
Last edited by WineCountryUA; Feb 22, 2019 at 8:22 pm Reason: unneed response removed
#5
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#6
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#9
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Hello! I know you guys must get this a lot but I couldn't find any info on it. I paid for a ticket from Hawaii to Guam. I'm on one of the islands came to honolulu and flight was cancelled. Called and they said due to weather, I won't be reimbursed. However I'm stuck for 3 days. This is literally my 4th delay in a row. My last flight to the east coast, I was delayed 3 times back to back having me show up 2 days later then what I was supposed to. It was so rough and cost me a grip. I'm not sure what to do and will now be coming out of pocket for food and hotel for 3 days. United hasn't helped at all. Any help or advice is so appreciated!
Cancel ticket, get full refund, go back to the island you came from and wait for the typhoon to pass, then go to Guam
#10
Join Date: May 2002
Location: raleigh,nc
Posts: 217
Wouldn't United put them on the 1st available space, even if it is 3 or 4 days. OP wrote that because cancellation
was because of weather he would not be reimburse (to purchase a ticket later perhaps on another provider?). That does not sound like United policy.
It seems safer to wait for a ticket on United to Guam to open up since walk up tickets on other carriers would be much more
expensive when the storm passes.
Maybe you can find an Airbnb less expensive than a hotel while you wait it out. Good luck.
was because of weather he would not be reimburse (to purchase a ticket later perhaps on another provider?). That does not sound like United policy.
It seems safer to wait for a ticket on United to Guam to open up since walk up tickets on other carriers would be much more
expensive when the storm passes.
Maybe you can find an Airbnb less expensive than a hotel while you wait it out. Good luck.
#11
Join Date: Feb 2008
Posts: 1,597
Some hotels may offer distressed traveler rates - you can inquire with nearby hotels.
Sorry to hear about your situation. Good luck. United does go above and beyond for 1K / GS members (which are their two types of most profitable customers), but short of that, you're probably out of luck with United (and for that matter, any airline) in this situation.
Last edited by bmw303; Feb 23, 2019 at 12:26 am
#12
Original Poster
Join Date: Feb 2019
Posts: 3
Welcome to FT! So sorry for what you are experiencing. Never fun to endure a delay.
What do you mean you won't be reimbursed? If flight is cancelled, they should offer a refund.
Have you looked at options online? Are you willing to go via Asia? It always helps to have flights in mind when contacting the airline.
On your flight to the east coast, what was the reason for the delay?
What do you mean you won't be reimbursed? If flight is cancelled, they should offer a refund.
Have you looked at options online? Are you willing to go via Asia? It always helps to have flights in mind when contacting the airline.
On your flight to the east coast, what was the reason for the delay?
Hi OP, its a fair question. Your best bet, as previously mentioned, is potential credit card travel insurance, which you may have depending on the credit card you used to purchase this ticket. The next option is simply pleading your case at the airport in the nicest way possible without being demanding, recognizing you're not entitled to accommodations, and just asking if the airline can do anything for you. If they say no though, you should be prepared to just say thank you and leave it at that. But no harm asking once every day you're stranded.
Some hotels may offer distressed traveler rates - you can inquire with nearby hotels.
Sorry to hear about your situation. Good luck. United does go above and beyond for 1K / GS members (which are their two types of most profitable customers), but short of that, you're probably out of luck with United (and for that matter, any airline) in this situation.
Some hotels may offer distressed traveler rates - you can inquire with nearby hotels.
Sorry to hear about your situation. Good luck. United does go above and beyond for 1K / GS members (which are their two types of most profitable customers), but short of that, you're probably out of luck with United (and for that matter, any airline) in this situation.
United only pops in once a week or two. Showing up to Guam later forces me to pay for a hotel here for a few days, and Guam for possibly another week or so. Being that these are popular destinations, nightly rates are expensive. I was very adamant about going only because it was specifically for a funeral. I appreciate your hotel suggestion and that is something specific I can gun for. Even if it only knocks like 20 bucks off a night, that's a huge difference to me.
Last edited by WineCountryUA; Feb 23, 2019 at 12:03 am Reason: merging consecutive posts by same member; Discuss the issue, not the poster(s)
#14
Join Date: Jun 2004
Location: ATL
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Unclear if OP started his travels on the same ticket. Also not clear if he wishes to be returned home vs continuing on.
#15
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Have you asked United? What was their response?