Customer Care web form -- Experiences, Issues, .... [Consolidated]
Apr 30, 2015, 6:44 am
#31
Original Poster
Join Date: Jan 2013
Location: BOS
Programs: Hyatt Discoverist, Marriott/SPG/Hilton Gold, PreCheck + Clear
Posts: 2,306
Just got my first [email protected] bounce message. I see that I'm not alone. I mean, they have every right to ignore our submissions, but you'd think someone would have seen this thread and cleaned up that email address by now.
Apparently the wheels of bureaucracy turn slowly.
Apr 30, 2015, 7:55 am
#32
FlyerTalk Evangelist
Join Date: Aug 2005
Location: BOS/EAP
Programs: UA 1K, MR LTT, HH Dia, Amex Plat
Posts: 31,974
Dec 14, 2015, 8:29 pm
#33
Join Date: Jun 2007
Location: Houston, TX USA
Programs: United MileagePlus
Posts: 38
Contact Customer Care Function - Out of Order?
I've been trying to use thee Contact Customer Care function on united.com for about a week to ask a question about my 2016 benefits. Top section is pre-populated with my info and you can choose dropdown for the subject of your feedback and type free-form into the page. Anyway, I've tried 5-6 times in past week and each time it thanks me for my feedback but soon thereafter sends me an email from "[email protected]" stating that is undeliverable so I wait until the next day and try again without luck. Anyone else experienced this issue? Does anyone know of a United Customer Care email address that I can just send a note to, instead of fighting with the website form? Otherwise, I will just print and mail a note to Oscar Munoz's office and hope for a response.
Thanks!
Thanks!
Dec 14, 2015, 8:39 pm
#34
A FlyerTalk Posting Legend
Join Date: Apr 2013
Location: PHX
Programs: AS 75K; UA 1MM; Hyatt Globalist; Marriott LTP; Hilton Diamond (Aspire)
Posts: 56,416
I've been trying to use thee Contact Customer Care function on united.com for about a week to ask a question about my 2016 benefits. Top section is pre-populated with my info and you can choose dropdown for the subject of your feedback and type free-form into the page. Anyway, I've tried 5-6 times in past week and each time it thanks me for my feedback but soon thereafter sends me an email from "[email protected]" stating that is undeliverable so I wait until the next day and try again without luck.
The website is just full of fun surprises right now
Dec 14, 2015, 8:42 pm
#35
Moderator: United Airlines
Join Date: Jun 2007
Location: SFO
Programs: UA Plat 1.99MM, Hyatt Discoverist, Marriott Plat/LT Gold, Hilton Silver, IHG Plat
Posts: 66,769
... Anyway, I've tried 5-6 times in past week and each time it thanks me for my feedback but soon thereafter sends me an email from "[email protected]" stating that is undeliverable so I wait until the next day and try again without luck. Anyone else experienced this issue? ...
Dec 14, 2015, 8:46 pm
#36
Join Date: Jun 2007
Location: Houston, TX USA
Programs: United MileagePlus
Posts: 38
Many thanks! I appreciate the prompt reply to my question. I'll give it another day or so then I'll just print and send to Mr. Munoz's office, with a copy of all my bounce back emails so maybe it gets a bit more attention to resolve. I'll keep you posted. Thanks and happy holidays!
Oct 25, 2018, 10:41 am
#37
Join Date: Feb 2011
Location: SF
Programs: United-GOLD, AA
Posts: 142
Coair.com-what happened to United Customer Care?
Hi All,
Wrote a complaint to UA Customer Care using the usual email ([email protected]) and instead of reply from UA rep (at customer care), the reply was from "[email protected]". And it was not helpful at all-robotic apology.
Does UA still have an "in-house" customer care or are customers being placated by an off-shore phone center? Where (email) do I send an issue to UA in house customer service?
Thank you!
Wrote a complaint to UA Customer Care using the usual email ([email protected]) and instead of reply from UA rep (at customer care), the reply was from "[email protected]". And it was not helpful at all-robotic apology.
Does UA still have an "in-house" customer care or are customers being placated by an off-shore phone center? Where (email) do I send an issue to UA in house customer service?
Thank you!
Last edited by WineCountryUA; Oct 25, 2018 at 4:48 pm Reason: repaired typo in title
Oct 25, 2018, 10:51 am
#38
A FlyerTalk Posting Legend
Join Date: Apr 2013
Location: PHX
Programs: AS 75K; UA 1MM; Hyatt Globalist; Marriott LTP; Hilton Diamond (Aspire)
Posts: 56,416
Use the webform. Customer Care
Oct 25, 2018, 10:53 am
#40
Join Date: Jan 2016
Posts: 622
It was truly conair.com? That doesn't make sense to me, because conair.com is a manufacturer of hair dryers and other cosmetic products for women. Perhaps the same 3rd party contractor is handling customer care responses for both companies, but still seems strange to me.
Oct 25, 2018, 11:04 am
#42
Join Date: Jul 2012
Location: Chicago
Posts: 1,161
UA has some serious branding issues. Can’t even rid it of continental airlines after all these years.... Analogous - virtually every response I’ve received has been from CORPORATE customer care whether my trip was personal or business. It just went really wonky after the merger.
Oct 25, 2018, 11:20 am
#43
Join Date: Mar 2018
Programs: AAdvantage Platinum, Marriott Rewards Platinum Thingy, United MileagePlus Silver, blah on others
Posts: 37
https://www.whois.com/whois/coair.com
coair.com is owned by United - probably just a leftover domain from the merger. In fact, the United employee pass privileges site still uses that domain.
coair.com is owned by United - probably just a leftover domain from the merger. In fact, the United employee pass privileges site still uses that domain.
Oct 25, 2018, 11:26 am
#44
Join Date: Jun 2003
Location: Philadelphia, PA USA
Programs: CO Silver, HHonors Gold, Marriott Silver
Posts: 982
https://www.whois.com/whois/coair.com
coair.com is owned by United - probably just a leftover domain from the merger. In fact, the United employee pass privileges site still uses that domain.
coair.com is owned by United - probably just a leftover domain from the merger. In fact, the United employee pass privileges site still uses that domain.
Oct 25, 2018, 11:51 am
#45
Join Date: Feb 2011
Location: SF
Programs: United-GOLD, AA
Posts: 142
Oh please forgive me...guess it was what I was thinking about vs. the real url...Question though: I think customer care was alot more responsive and seemed like a real person behind the screen, vs. the robotic apologist I got at coair. Anyone else have this experience? Wondering if the "weaker" complaints go to "coair" vs. "customer care"???