'Upgrade cabin' button broken?
Feb 17, 2019, 8:36 pm
#1
Original Poster
Join Date: May 2018
Location: Latin America and USA
Programs: UA 1K, Marriott Gold
Posts: 456
'Upgrade cabin' button broken?
I have a TPAC reservation that I would like to possibly upgrade to premium economy. When I am this itinerary's ‘View Reservation’ on the website and click ‘Upgrade cabin,’ it doesn’t take me to the upgrade page. Instead it takes me to ‘View Reservation,’ in the old screen view from the previous version of the website. There is no working 'upgrade' button there either.
It appears to be an IT bug, as this has happened for several days with the same reservation.
Is there some way to get around this online?
It appears to be an IT bug, as this has happened for several days with the same reservation.
Is there some way to get around this online?
Feb 17, 2019, 9:20 pm
#2
Moderator: United Airlines
Join Date: Jun 2007
Location: SFO
Programs: UA Plat 1.995MM, Hyatt Discoverist, Marriott Plat/LT Gold, Hilton Silver, IHG Plat
Posts: 66,827
Have you tried a different browser? Sometimes the browser cookies get messed up and you need to clear out the united.com cookies or use a different browser.
Additionally, calling is always an option.
Additionally, calling is always an option.
Feb 17, 2019, 10:59 pm
#3
FlyerTalk Evangelist
Join Date: Nov 2014
Location: MSP
Programs: DL PM, UA Gold, WN, Global Entry; +others wherever miles/points are found
Posts: 14,404
This usually happens when there is not in fact an available offer to upgrade the cabin (due to some mix of usually IT-related issues like a mixed cabin ticket, waitlisted upgrade, etc.) You should call.
Feb 18, 2019, 4:38 pm
#5
Join Date: Oct 2009
Programs: UA 1K, Hilton ♦ , Hyatt Carbonado, Wyndham ♦, Marriott PE, "Stinking Bum" elsewhere.
Posts: 4,993
Me Too!
I am using Apple products, so that could be the source of the problem.
Feb 18, 2019, 7:47 pm
#6
Join Date: Aug 2005
Location: NRT/HND, IWK, SAT, BWI, NAP, OKA, AUS, DEN, COS and PUB
Programs: UA 1K.. 1MM
Posts: 994
There seem to be a handful of scenarios when the upgrade button either doesn't work or doesn't show up. For example, it used to be (and still is?) the case that if any children under a certain age were on the reservation, the button wouldn't be there.
I have noticed a curious issue recently where I get the "enjoy a premium experience" type banner thing...... advertising "for as low as $18238".... I've wanted to click through to see what it says, but it never takes me to any options. Side note/explanation?: I already GPUs applied and waitlisted.
I have noticed a curious issue recently where I get the "enjoy a premium experience" type banner thing...... advertising "for as low as $18238".... I've wanted to click through to see what it says, but it never takes me to any options. Side note/explanation?: I already GPUs applied and waitlisted.
Feb 18, 2019, 9:25 pm
#8
Original Poster
Join Date: May 2018
Location: Latin America and USA
Programs: UA 1K, Marriott Gold
Posts: 456
For some time the 'upgrade cabin' has tempted me with offers. I finally decided to bite the bullet and pay the cost to make sure I was at least flying PP on the way home while still wait listing for Polaris, but when I went to do it, the button is now broken.
I did call the 1K desk, but the price quoted was much higher than the online offer - beyond my threshold. So, hoping that eventually the 'upgrade cabin' button works again and I see a similar offer to what was there before!
Feb 25, 2019, 12:58 am
#9
Join Date: Oct 2009
Programs: UA 1K, Hilton ♦ , Hyatt Carbonado, Wyndham ♦, Marriott PE, "Stinking Bum" elsewhere.
Posts: 4,993
Still Broken
Still no upgrade functionality for our two accounts. I hope this doesn't take forever to fix. The prices to UG are much higher with an agent.
Feb 25, 2019, 1:10 am
#10
Original Poster
Join Date: May 2018
Location: Latin America and USA
Programs: UA 1K, Marriott Gold
Posts: 456
Agreed. I'm waiting for it to come back. I'll pay the price that was offered on the button. The price with an agent is way beyond what I'm willing to pay.
Feb 25, 2019, 9:00 pm
#12
Original Poster
Join Date: May 2018
Location: Latin America and USA
Programs: UA 1K, Marriott Gold
Posts: 456
Still not working on the one itinerary where I'd like to use it, though it did at first for a while.
As I understand, the issue is that I already have GPUs applied to both TPAC legs of the flight on W fares. For a while after I applied the GPUs I still had the option to buy up to A, O, or R for $400 each way using the upgrade cabin button. But not only did that option disappear, but the entire upgrade window disappeared. Now when I click the upgrade cabin button, I just get the old format of the reservation manager.
I'm told in time this will change... hopefully while there are still available seats in PP.
As I understand, the issue is that I already have GPUs applied to both TPAC legs of the flight on W fares. For a while after I applied the GPUs I still had the option to buy up to A, O, or R for $400 each way using the upgrade cabin button. But not only did that option disappear, but the entire upgrade window disappeared. Now when I click the upgrade cabin button, I just get the old format of the reservation manager.
I'm told in time this will change... hopefully while there are still available seats in PP.
Feb 26, 2019, 7:29 am
#13
Join Date: Oct 2013
Location: WAS/ BOM
Programs: UA 1K, Marriott Gold, HHonors Gold
Posts: 1,567
Its most definitely still broken (for some users at least). For 1 of my reservations, I see an upgrade offer for $199pp which I want to take, but after I click it, I am taken to a page where the offer doesn't exist or taken back to the reservation with the older website look. For the other 2 reservations, every time I click on upgrade reservation, nothing happens and I am redirected to the older website page for my reservation. I escalated this to IT. Let's hope they fix something.
Feb 26, 2019, 9:19 am
#14
Join Date: Apr 2012
Location: DTW/MBS
Programs: UA 1K, HHonors Diamond, Hyatt Globalist, Formerly Starbucks Gold
Posts: 3,525
Its most definitely still broken (for some users at least). For 1 of my reservations, I see an upgrade offer for $199pp which I want to take, but after I click it, I am taken to a page where the offer doesn't exist or taken back to the reservation with the older website look. For the other 2 reservations, every time I click on upgrade reservation, nothing happens and I am redirected to the older website page for my reservation. I escalated this to IT. Let's hope they fix something.
Feb 26, 2019, 10:21 am
#15
FlyerTalk Evangelist
Join Date: Aug 2005
Location: BOS/EAP
Programs: UA 1K, MR LTT, HH Dia, Amex Plat
Posts: 32,017
Same here now ... weird. Had to call it in this morning and it took 20 minutes to apply it because the agent had issues as well. Was worth it since there was PZ available and I wanted to upgrade a colleague on a transcon flight.