Go Back  FlyerTalk Forums > Miles&Points > Airlines and Mileage Programs > United Airlines | MileagePlus
Reload this Page >

Questions Regarding the United Club one-time pass {Archive}

Community
Wiki Posts
Search
Old Feb 16, 2019, 11:10 am
FlyerTalk Forums Expert How-Tos and Guides
Last edit by: WineCountryUA
This is the archive thread. The active thread is Questions Regarding the United Club one-time pass

Chase in conjunction with UA, as a renewal benefit for certain UA MP-branded Chase credit cards, offer one-time United Club (UC) access passes. {Hyatt also offers similar passes for their top elites.} These passes offer one-time access to the UC (with any airline same day BP) on a space-available basis. No guest privileges. The pass is only for UA operated clubs, cannot be used at non-UA operated lounges.


Note: Due to UC renovations and/or Polaris lounge construction, club capacity at most domestic UA hubs is constricted. Leading to some access restrictions for one-time passes -- especially at peak times.
One-Time Passes can now be redeemed at all ORD club location within capacity constraints. Customers are encouraged to use the clubs in B and F concourses as the C concourse club is currently under partial construction, with limited space.
At the EWR clubs in the C concourse, one-time passes are not being accepted when the clubs are approaching capacity.
For SFO, there is no access near the G / international gates for one-time passes. They are being re-directed to the E/F gate UCs.


Frequently Asked Questions

Do I need the actual paper one-time pass?
Technically, no. All you need is a picture/scan of the pass number and bar code on the back of the day pass. The lounge agent will manually type in the number or ask you to scan the barcode on the scanner. UA states
A valid mobile or paper United Club one-time pass and boarding pass for same-day travel OR
A valid 15-digit one-time pass number and boarding pass for same-day travel
Can I upload/store the one-time pass in the United app?
Sadly, you cannot upload/store paper passes in the United app. However, as of Summer 2017, all new passes issued by the Chase United Explorer card are now loaded directly into the United app.

Can I use these one-time passes at partner/contract/*A lounges?
No. These one-time passes are only used at actual United Club lounges world-wide. Any lounge identified on this page as being operated by "United Club" are eligible for use with one-time passes.

How many people can enter the United Club with one-time access pass?
One person per pass. Exception - UC policy is all children under 2 are not considered a formal guest.
A one-time pass admits one person, with no guests, to a United Club location. Exception: children under 2 years of age may accompany someone accessing a United Club location with a one-time pass.
Can I use one-time pass at multiple United Clubs on the same day?
No. You must surrender your day pass upon entering the club. If you plan to visit multiple United Clubs on the same day, you will need multiple day passes. Some clubs will allow re-entry and/or use of other UA Clubs at same airport -- inquire at the entry desk (it typically involves a stamp on your boarding pass). However, no way to use the same pass at a different airports.

Is a boarding pass required to use a one-time pass at a United Club?
Yes, a same-day boarding pass is required. It can be with any airline until Nov 1, 2019. "Effective November 1, 2019, United Club customers, including members and their guests, and one-time pass holders will need to provide a same-day boarding pass for travel on United, Star Alliance™ or a contracted partner for entry into all United Club locations."

Are in/out privileges allowed when using the one-time pass?
Technically, no. However, it is not out of the realm of possibilty if you ask the lounge attendant. YMMV, though.

Are minors allowed?
Yes, as long as they are accompanied by another person 21 or older. Remember, one day pass per person (lap child excluded).

Can I be denied entry into the United Club?
Yes. If an United Club is at-capacity, it will no longer sell day passes. It will also deny entry to those with one-time passes initially and other eligible travelers ( UC member, *G, premier cabin,...) could be delayed on entering once capacity reaches local limits.

Are expired one-time passes still usable?
Expired one-time passes can be used for a $25 admission fee, up to 30 days after the expiration date.

Can I give my pass to a family member or friend? How?
Yes. You can provide the physical pass to them. You may also provide them with the pdf version of the pass that Chase sends when your card renews, which they can print or scan from their phone. Finally, you can take a screenshot of the pass in the United App and email/message that to your family member. The pass will remain in your United App until it is used by someone else at a club, so it remains available for your use (unlike a physical pass).

I see these passes available for sell on eBay/Craigslist, ...? Are they valid? Is this safe?
It should be noted UA frowns on the third party trading, selling, or bartering of their coupons. As with any transaction of this type, it's always buyer beware; however, reports of issues are very rare.
The current going rate on eBay is $20-30 each for passes with a lengthy expiration date. Passes that expire in a few weeks can be had in the $10-15 range, sometimes even less as the expiration date creeps closer.

I cancelled my Chase United Explorer card. Are my passes still valid?
No. When you cancel your card, any unused one-time passes will be forfeited from your account--even if you printed out the barcode from the United app for later use. The time between card cancellation to pass invalidation is unknown; however, it is suggested that the passes aren't invalid until they disappear from your UA app. This is now an additional risk one needs to be wary about when buying one-time pass barcodes from eBay/Craigslist.

Entry is also available for $59 (as of 02/2016) at the UC itself or by purchasing within the United mobile app.
Print Wikipost

Questions Regarding the United Club one-time pass {Archive}

Thread Tools
 
Search this Thread
 
Old Oct 17, 2012, 9:01 pm
  #151  
 
Join Date: Jun 2012
Posts: 92
Are there any United Clubs at heathrow? I only see the United Club list for domestic airports on the website.
SzatRyan is offline  
Old Oct 17, 2012, 9:06 pm
  #152  
Moderator: United Airlines
 
Join Date: Jun 2007
Location: SFO
Programs: UA Plat 1.995MM, Hyatt Discoverist, Marriott Plat/LT Gold, Hilton Silver, IHG Plat
Posts: 66,844
Originally Posted by SzatRyan
Are there any United Clubs at heathrow? ...
no -- there is a shared *A club

Originally Posted by SzatRyan
... I only see the United Club list for domestic airports on the website.
There are UCs at international airports - NRT, HKG, EZE, .... but none in Europe
WineCountryUA is offline  
Old Oct 18, 2012, 12:41 am
  #153  
 
Join Date: Feb 2012
Posts: 994
Originally Posted by winecountryua
no -- there is a shared *a club

there are ucs at international airports - nrt, hkg, eze, .... But none in europe

gru
sdq
pty
mex
gua
eze
gum
hkg
mel
nrt
webazoid is offline  
Old Oct 19, 2012, 11:02 am
  #154  
 
Join Date: Jun 2002
Location: Corona, CA
Posts: 91
Can someone tell me if we would be allowed in the *A lounge in Heathrow?

Just booked an Award ticket LHR-LAX on United with upgrade to Business Class via miles. We are not status holders.

I ask only cause the lounge access policy rules from *A's websites states that we have to be a revenue client.

Here the rules:

International Business Class Customers: Customers have access to any Star Alliance member carriers' owned Business Class lounges.
  • Customer must present a boarding pass for travel in International Business Class on a Star Alliance flight
  • Customer must be departing from the local airport in International Business Class
  • Customers must be a revenue customer
  • Customer is not entitled to any guests
wildviper is offline  
Old Oct 19, 2012, 11:10 am
  #155  
FlyerTalk Evangelist
 
Join Date: Sep 2003
Location: Honolulu Harbor
Programs: UA 1K
Posts: 15,018
Originally Posted by wildviper
Can someone tell me if we would be allowed in the *A lounge in Heathrow?

Just booked an Award ticket LHR-LAX on United with upgrade to Business Class via miles. We are not status holders.

I ask only cause the lounge access policy rules from *A's websites states that we have to be a revenue client.

Here the rules:

International Business Class Customers: Customers have access to any Star Alliance member carriers' owned Business Class lounges.
  • Customer must present a boarding pass for travel in International Business Class on a Star Alliance flight
  • Customer must be departing from the local airport in International Business Class
  • Customers must be a revenue customer
  • Customer is not entitled to any guests
You bought a ticket, which you subsequently upgraded. You have access. What they're targeting with the rules are employees who are flying on non-rev tickets. You would even be allowed in if you had a BF ticket obtained by miles only.
IAH-OIL-TRASH is offline  
Old Oct 19, 2012, 11:28 am
  #156  
 
Join Date: Jun 2002
Location: Corona, CA
Posts: 91
thank you.

Now I am hoping that by "bought" you mean inclusive of Award booking the entire trip.
wildviper is offline  
Old Oct 19, 2012, 3:30 pm
  #157  
 
Join Date: Apr 2009
Location: WAS
Programs: AMEX Platinum, Global Entry, Priority Pass, SPG Gold, HHonors Gold
Posts: 1,594
Originally Posted by wildviper
thank you.

Now I am hoping that by "bought" you mean inclusive of Award booking the entire trip.
In this regard, award bookings are revenue tickets.
14940674 is offline  
Old Oct 24, 2012, 8:30 am
  #158  
 
Join Date: Apr 2009
Location: 787
Programs: Too many to list
Posts: 1,306
United lounge one-time pass question

Do I need to present my United credit card with them or not? Or my united FF number?
ThePointsCollector is offline  
Old Oct 24, 2012, 8:34 am
  #159  
Suspended
 
Join Date: Sep 2012
Posts: 376
No, just submit the pass at the counter and you are in.
oldgoldflyer is offline  
Old Oct 26, 2012, 6:02 am
  #160  
 
Join Date: May 2008
Location: NY
Programs: AA Gold; SPG: Gold:
Posts: 473
Question about the lounge passes - Minors Allowed?

I have two free lounge passes from the credit card. I will be traveling with an 11 year old, but read you have to be 21 to go into the club? Is that true or does one have to be with someone over 21?

Last edited by FlyinHawaiian; Oct 26, 2012 at 7:43 am Reason: thread title should include question being asked
ontheway is offline  
Old Oct 26, 2012, 6:04 am
  #161  
FlyerTalk Evangelist
 
Join Date: Sep 2003
Location: Honolulu Harbor
Programs: UA 1K
Posts: 15,018
They can go in as long as accompanied by adult.
IAH-OIL-TRASH is offline  
Old Oct 31, 2012, 2:04 am
  #162  
 
Join Date: Sep 2006
Location: SFO
Programs: BA Avios, UA MP, AA, Choice, Club Carlson
Posts: 1,096
It still boggles my mind that UA took a step back and eliminated online purchase of one time passes. I use to buy a lot for friends and co-workers since I got them reimbursed by company, credit cards or different programs. Now you can only buy them straight from the Club.

I emailed United Club and they said, "thanks for the feedback - no change anticipated."
mrkymark is offline  
Old Oct 31, 2012, 7:26 am
  #163  
 
Join Date: Nov 2006
Location: COS/DEN
Programs: UA 1P (w/ no expectations whatsoever); Marriott Gold; Hilton Silver; Hertz Pres
Posts: 693
Originally Posted by mrkymark
It still boggles my mind that UA took a step back and eliminated online purchase of one time passes. I use to buy a lot for friends and co-workers since I got them reimbursed by company, credit cards or different programs. Now you can only buy them straight from the Club.

I emailed United Club and they said, "thanks for the feedback - no change anticipated."
+1

I even bought two last year during the $39 "sale" online as a stocking stuffer for relatives who had a long trip coming up.
CaptKornDog is offline  
Old Oct 31, 2012, 7:56 am
  #164  
Moderator Hilton Honors, Travel News, West, The Suggestion Box, Smoking Lounge & DiningBuzz
 
Join Date: Jun 2000
Programs: Honors Diamond, Hertz Presidents Circle, National Exec Elite
Posts: 36,026
If this was noted upstream, apologies - I obviously missed it.

During a mid-October itin, a family member who had an old-style Continental President's Club one-time pass accidentally offered the agent one that had expired 9/30 (he had a couple of current 11/30 ones in his wallet that I'd given him but had forgotten to discard the 9/30 one). The agent said that she couldn't accept the expired pass, but she could accept it if $25 accompanied it, or he could pay $50 for a regular pass.

Is this standard? If so, is there some expiration window after which an expired doesn't work for that discount? Or was this an idiosyncratic agent?
cblaisd is offline  
Old Nov 3, 2012, 10:27 pm
  #165  
 
Join Date: Nov 2006
Location: COS/DEN
Programs: UA 1P (w/ no expectations whatsoever); Marriott Gold; Hilton Silver; Hertz Pres
Posts: 693
While I know the one-time passes aren't supposed to be sold or bartered, I'm seeing dozens of these on eBay. What are the ramifications of buying/using a one-time pass, or has anyone been successful previously without incident (say one of the Explorer card passes)? I'm looking at getting a pair as a stocking stuffer for a friend and relative and $20-30 sounds a lot better than $100.

...hypothetically of course.

Thanks!

Last edited by CaptKornDog; Nov 3, 2012 at 10:49 pm
CaptKornDog is offline  


Contact Us - Manage Preferences - Archive - Advertising - Cookie Policy - Privacy Statement - Terms of Service -

This site is owned, operated, and maintained by MH Sub I, LLC dba Internet Brands. Copyright © 2024 MH Sub I, LLC dba Internet Brands. All rights reserved. Designated trademarks are the property of their respective owners.