IAH agent 'shuts door' on Big Bang Theory actress
#46
FlyerTalk Evangelist
Join Date: Apr 2006
Location: Los Angeles, California
Programs: United, American, Delta, Hyatt, Hilton, Hertz, Marriott
Posts: 14,803
I am confused. On my last flight they wanted to see my BP for my next flight and it needed to be within 3 hours (and they did see my original BP). So I can push back and say I am connecting and therefore allowed more than three hours before departure of my next flight. News to me, and great news to me!
#47
A FlyerTalk Posting Legend
Join Date: Aug 2003
Programs: UA 1K 1MM (finally!), IHG AMB-Spire, HH Diamond
Posts: 60,174
Looks like her bag is probably bigger than carryon see her instagram https://www.instagram.com/p/BtuLiMvhhyr/
#48
FlyerTalk Evangelist
Join Date: Aug 2015
Posts: 11,461
Are we sure it was actually carried onto the first flight? It has the you're-gonna-miss-your-connection green gate check tag.
#49
Suspended
Join Date: Aug 2010
Location: DCA
Programs: UA US CO AA DL FL
Posts: 50,262
It's irrelevant.
What matters is that she missed the gate deadline of T-15. At T-16 she should have been boarded and if her bag was too large or there was no room in the OH, it should have been checked. If it was at T-14, she has no beef and that is the case whether someone else was moved into "her" seat or UA sent the aircraft out with "her" seat empty.
What matters is that she missed the gate deadline of T-15. At T-16 she should have been boarded and if her bag was too large or there was no room in the OH, it should have been checked. If it was at T-14, she has no beef and that is the case whether someone else was moved into "her" seat or UA sent the aircraft out with "her" seat empty.
#50
Join Date: Nov 2007
Location: Colorado
Programs: UA Gold (.85 MM), HH Diamond, SPG Platinum (LT Gold), Hertz PC, National EE
Posts: 5,656
People talk about IAH and the staff, but I was flying COS-IAH-PIT and shockingly the door was held for this UA Gold. I arrived to the gate about 3 minutes prior to departure. Carry on only, with space held for me. Didn't at all expect that.
#51
FlyerTalk Evangelist
Join Date: Jun 2003
Location: DEN
Programs: UA MM Plat; AA MM Gold; HHonors Diamond
Posts: 15,866
A few years back they actually reengaged the jetway and reopend the door to let me and one other person on the last IAH-TUL flight of the day (late incoming flight). Of course my FC seat had been taken...now that I think about it I think by Amy Farrah Fowler.
#52
A FlyerTalk Posting Legend
Join Date: Aug 2003
Programs: UA 1K 1MM (finally!), IHG AMB-Spire, HH Diamond
Posts: 60,174
#53
A FlyerTalk Posting Legend
Join Date: Aug 2003
Programs: UA 1K 1MM (finally!), IHG AMB-Spire, HH Diamond
Posts: 60,174
PMUA had its share of Ops issues but there seemed to be more empowerment of agents to use common sense to diffuse unecssary scenarios. Figuring out if one person can take an open seat would be an example.
#54
FlyerTalk Evangelist
Join Date: Aug 2015
Posts: 11,461
I'm not making any statement about the merits or demerits of her complaint, but I don't think that bag had seen an overhead bin on that point in the trip, i.e. it had not been carried on.
#55
A FlyerTalk Posting Legend
Join Date: Aug 2003
Programs: UA 1K 1MM (finally!), IHG AMB-Spire, HH Diamond
Posts: 60,174
They don't do carryon size enforcement when taking or returning green-tagged bags unless the bag is grossly out of size.
I'm not making any statement about the merits or demerits of her complaint, but I don't think that bag had seen an overhead bin on that point in the trip, i.e. it had not been carried on.
I'm not making any statement about the merits or demerits of her complaint, but I don't think that bag had seen an overhead bin on that point in the trip, i.e. it had not been carried on.
That type of bag even extended fits today’s mainline bins no problem. I have seen countless examples. Seems like GA wanted to be done, close the flight and go home or on break rather than think about possible solutions.
#56
Join Date: Sep 2014
Posts: 2,531
I don't understand why many people on FT just assume the front line pax are "lazy". It happens but it is rarely the most correct or most interesting answer.
As to why the GA let on the other two pax, here we definitely don't have enough info and our only witness here (the person denied boarding) is not that reliable.
#57
A FlyerTalk Posting Legend
Join Date: Aug 2003
Programs: UA 1K 1MM (finally!), IHG AMB-Spire, HH Diamond
Posts: 60,174
As to why the GA let on the other two pax, here we definitely don't have enough info and our only witness here (the person denied boarding) is not that reliable.
UA has corroborated Ms Bialik’s being accommodated on a later flight. Actually she says it was 5 other passengers with her - all with carry ons. The 6th was rejected after being told there were seats available.
I doubt she is purposely making it all up. She doesn’t need the money and publicity.
I read the origination flight was from Pittsburgh.
Last edited by uastarflyer; Feb 13, 2019 at 4:20 pm
#58
Join Date: Sep 2014
Posts: 2,531
This doesn't make sense to me:
(1) We don't know if she was already offloaded or not. It's possible (for whatever reason) she was offloaded but the other 5 weren't.
(2) She can be reaccomodated AFTER the flight goes out. That will not delay the flight.
(3) When I've missed connections in hubs, I've been sent to the central CS counter to be rebooked, while the GA moves on to the next flight
that’s what Oscar and crew initially said about Mr Dao
UA has corroborated Ms Bialik’s being accommodated on a later flight.
Actually she says it was 5 other passengers with her - all with carry ons. The 6th was rejected after being told there were seats available.
But this doesn't jive with the lazy theory either -- not too lazy to let 5 people on and yet too lazy to let 6 people on?
Based on what I've heard, we're missing a piece of the story. What was different about this pax? Size of suitcase? She was already offloaded? She started shouting at GA? Was "at about the same time" really about the same time? It's very hard to say without more info.
I doubt she is purposely making it all up. She doesn’t need the money and publicity.
#59
Original Poster
Join Date: Feb 2002
Location: NYC: UA 1K, DL Platinum, AAirpass, Avis PC
Posts: 4,599
Looks like her bag is probably bigger than carryon see her instagram https://www.instagram.com/p/BtuLiMvhhyr/
It's clearly over expanded and with that gate check tag from presumably the inbound.
I suppose the IAH-LAX agent could have gate checked it but that bag shouldn't have made it to a gate to begin with.
#60
Join Date: Jan 2008
Location: EAU
Programs: UA 1K, CO Plat, NW Plat, Marriott Premiere Plat, SPG Plat, Priority Gold, Hilton Gold
Posts: 4,712
We don't know what equipment she was departing on, but maybe:
- PAX shows up at gate after her F seat has been given away
- PAX is informed her bag won't fit in the overhead and must be gate-checked
- PAX refuses, insisting that her bag can go in her F seat (?!)
- GA insists bag must be gate checked
- PAX insists it must not
- GA says ok, and closes the door.
My money is still on PAX gets agitated at the misconnect and simply isn't following what the GA is telling them and eventually the GA gives up and moves on with getting the flight out.
- PAX shows up at gate after her F seat has been given away
- PAX is informed her bag won't fit in the overhead and must be gate-checked
- PAX refuses, insisting that her bag can go in her F seat (?!)
- GA insists bag must be gate checked
- PAX insists it must not
- GA says ok, and closes the door.
My money is still on PAX gets agitated at the misconnect and simply isn't following what the GA is telling them and eventually the GA gives up and moves on with getting the flight out.