Global Services (GS) isn't the program it used to be! [Merged]
Jan 30, 2019, 7:19 pm
#1
Original Poster
Join Date: Oct 2011
Location: DEN/OGG
Programs: UA GS
Posts: 1,482
Global Services (GS) isn't the program it used to be! [Merged]
Just found out by accident that my YYC-DEN flight tomorrow is cancelled more than 24 hours in advance. Absolutely no notice from GS. When I called in, no willingness to do anything but to put me on the devils chariot despite a paid FC ticket. What is wrong with UA’s GS service?
Jan 30, 2019, 7:23 pm
#2
FlyerTalk Evangelist
Join Date: Sep 2003
Location: Honolulu Harbor
Programs: UA 1K
Posts: 15,016
Just found out by accident that my YYC-DEN flight tomorrow is cancelled more than 24 hours in advance. Absolutely no notice from GS. When I called in, no willingness to do anything but to put me on the devils chariot despite a paid FC ticket. What is wrong with UA’s GS service?
Jan 30, 2019, 7:35 pm
#3
Join Date: Nov 2012
Programs: BA Bronze, United 1K, HH Gold, SPG Platinum, Marriott Platinum
Posts: 3,477
Just found out by accident that my YYC-DEN flight tomorrow is cancelled more than 24 hours in advance. Absolutely no notice from GS. When I called in, no willingness to do anything but to put me on the devils chariot despite a paid FC ticket. What is wrong with UA’s GS service?
Jan 30, 2019, 8:00 pm
#4
Original Poster
Join Date: Oct 2011
Location: DEN/OGG
Programs: UA GS
Posts: 1,482
With the weather problems in the US, things are bound to be difficult. If you don't want to take the CR2, you have to look for what you really want. Would you like to stay an additional day in YYC and take the same flight with the first class the next day? Or do you really need to fly tomorrow which gives you less choices on the direct route. But maybe you can find a connecting route that would make you happier. Once you decide what you want, call the GS service and suggest to them the solution you would prefer.
I’d settle for a E75 or just getting a seat before processing upgrades
Last edited by WineCountryUA; Jan 30, 2019 at 8:22 pm Reason: merging consecutive posts by same member
Jan 30, 2019, 8:01 pm
#5
FlyerTalk Evangelist
Join Date: Aug 2015
Posts: 11,460
Well they got that other guy a fresh 789. 
Jan 30, 2019, 8:15 pm
#6
FlyerTalk Evangelist
Join Date: Oct 2001
Location: Austin, TX
Posts: 21,391
Anyway, the morning nonstop flight is full in F. There's a seat available on YYC-SFO at 13:52, if you want it.
Considering the cancellation message -- runway conditions -- it's entirely possible that your flight will be magically reinstated after they realize that they cancelled tomorrow's flight while trying to cancel today's. It's happened.
Jan 30, 2019, 8:28 pm
#8
Join Date: Sep 2006
Location: HNL
Programs: UA GS4MM, MR LT Plat, Hilton Gold
Posts: 6,447
Jan 30, 2019, 8:38 pm
#9
Original Poster
Join Date: Oct 2011
Location: DEN/OGG
Programs: UA GS
Posts: 1,482
Jan 30, 2019, 9:49 pm
#11
Join Date: Sep 2011
Location: SFO / LHR
Programs: UA GS 2.2MM / UC / AS Gold 75K / Bonvoy Plat / Hilton Diamond
Posts: 1,028
They have been overwhelmed in the US dealing with the vortex weather and it’s impact across the system - agents I have spoken to have taken extra hours and are pulling 12 hour shifts. I’ll give them a pass on this one.
Jan 30, 2019, 10:39 pm
#13
Join Date: Dec 2014
Programs: UA GS ,QF Plat
Posts: 686
I think you need to separate the issues out a little more
- I am in YYC at the moment and they have had a very mild winter , everyone is talking about it and the walk home from dinner tonight was almost balmy, It doesn't matter though what it is like where you are it is where your plane is coming from that counts. I once booked a flight to POS thru Miami in Jan to make sure I did not get weather impact, plan when well until I realized the Miami-POS flight was in bound from JFK ... 6 hr snow delay !!
- Given the weather south and east of here, the disruptions to schedules and aircraft positioning is significant and in the circumstances you have to give any airline some slack for that, but at least from the agent response side this has been predicted for a week and UA should have had plans in place to deal with the disruptions and peak rescheduling volumes..
- GA service has gone down hill because it is now 1k and a half , the barriers to entry are too low by at least $30 or $40k spend for it to have anything like a decent exclusive program level of service..
United Global Services status is your passport to dedicated, discreet and exceptional service. It’s our promise to go the extra mile for you, at the airport, in the air and even after you’ve arrived maybe 10/ 12 years ago they were getting close to realizing to this promise but they they have walked backed from it over the last 5 .But that it out of scope of this post and the issues the weather presents, Good luck getting home .I am YYC- Den on Friday (allegedly) if you are still around.
- I am in YYC at the moment and they have had a very mild winter , everyone is talking about it and the walk home from dinner tonight was almost balmy, It doesn't matter though what it is like where you are it is where your plane is coming from that counts. I once booked a flight to POS thru Miami in Jan to make sure I did not get weather impact, plan when well until I realized the Miami-POS flight was in bound from JFK ... 6 hr snow delay !!
- Given the weather south and east of here, the disruptions to schedules and aircraft positioning is significant and in the circumstances you have to give any airline some slack for that, but at least from the agent response side this has been predicted for a week and UA should have had plans in place to deal with the disruptions and peak rescheduling volumes..
- GA service has gone down hill because it is now 1k and a half , the barriers to entry are too low by at least $30 or $40k spend for it to have anything like a decent exclusive program level of service..
United Global Services status is your passport to dedicated, discreet and exceptional service. It’s our promise to go the extra mile for you, at the airport, in the air and even after you’ve arrived maybe 10/ 12 years ago they were getting close to realizing to this promise but they they have walked backed from it over the last 5 .But that it out of scope of this post and the issues the weather presents, Good luck getting home .I am YYC- Den on Friday (allegedly) if you are still around.
Last edited by wanderingkev; Jan 30, 2019 at 10:53 pm
Jan 30, 2019, 11:02 pm
#14
Join Date: Jul 2015
Location: ORD/CLE
Programs: UA 1K HH Diamond
Posts: 294
Just found out by accident that my YYC-DEN flight tomorrow is cancelled more than 24 hours in advance. Absolutely no notice from GS. When I called in, no willingness to do anything but to put me on the devils chariot despite a paid FC ticket. What is wrong with UA’s GS service?