Enhanced customer service commitment including free DirecTV on all DTV A/C.
#91
Join Date: Oct 2012
Location: YYC
Programs: AC SE
Posts: 2,333
Not sure if this has come up elsewhere, but I was on a 737-700 last night with the new J seat/new slimlines in Y, and it had NEW direct TV screens installed. I did a double-take when I saw them on the back of the seat, as I wasn't expecting that on the refurbished narrowbodies. It was a pleasant surprise to see UA actually installing new screens in narrowbody aircraft.
#92
FlyerTalk Evangelist
Join Date: Feb 2003
Location: Denver, CO, USA
Programs: Sometimes known as [ARG:6 UNDEFINED]
Posts: 26,623
I was on a 739 with rare (yes, rare) DirecTV yesterday, and was looking forward to some live TV...until I got to my seat and realized that there were only movie channels available, and the moving map was "temporarily unavailable at this time."
Sigh.
UA continues to be far behind even AA on the ability to see live TV.
Sigh.
UA continues to be far behind even AA on the ability to see live TV.
#93
Join Date: Nov 2002
Location: SFO
Programs: UA 1K MM, Marriott Gold
Posts: 4,765
I was on a 739 with rare (yes, rare) DirecTV yesterday, and was looking forward to some live TV...until I got to my seat and realized that there were only movie channels available, and the moving map was "temporarily unavailable at this time."
Sigh.
UA continues to be far behind even AA on the ability to see live TV.
Sigh.
UA continues to be far behind even AA on the ability to see live TV.
#94
FlyerTalk Evangelist
Join Date: Feb 2003
Location: Denver, CO, USA
Programs: Sometimes known as [ARG:6 UNDEFINED]
Posts: 26,623
This continued into drink service, when I asked the FA to reset the DirecTV. His response? "But if we do that it'll reset everyone, not just your screen." Um, yes, that was the point - EVERYONE'S DirecTV was down except for the nine movie channels.
The combination of never-working equipment plus FAs who don't know squat about how to operate it equals frustration, poor service, and poor ratings on customer service surveys.
And. United. doesn't. care.
#95
Join Date: Jun 2004
Posts: 36
Happened again DTW-DEN yesterday. DirecTV was fully functioning before pushback. At some point during the one-hour mechanical delay (!), the system dropped all live TV and showed only channels 1-1 to 1-11 - including a moving map that said "temporarily unavailable". For the entire flight.
This continued into drink service, when I asked the FA to reset the DirecTV. His response? "But if we do that it'll reset everyone, not just your screen." Um, yes, that was the point - EVERYONE'S DirecTV was down except for the nine movie channels.
The combination of never-working equipment plus FAs who don't know squat about how to operate it equals frustration, poor service, and poor ratings on customer service surveys.
And. United. doesn't. care.
This continued into drink service, when I asked the FA to reset the DirecTV. His response? "But if we do that it'll reset everyone, not just your screen." Um, yes, that was the point - EVERYONE'S DirecTV was down except for the nine movie channels.
The combination of never-working equipment plus FAs who don't know squat about how to operate it equals frustration, poor service, and poor ratings on customer service surveys.
And. United. doesn't. care.
#96
FlyerTalk Evangelist
Join Date: Feb 2003
Location: Denver, CO, USA
Programs: Sometimes known as [ARG:6 UNDEFINED]
Posts: 26,623
United gleefully markets this as "200+ channels." I just want what they claim to provide. Consistently.
#97
Join Date: Sep 2019
Location: EWR, SFO
Programs: United (1K)
Posts: 1
Hi all -
I have almost weekly flights on United, mostly from EWR to SFO, including this Thursday and Sunday. As NFL season descends on us, I am considering flying certain days on Delta instead to take advantage of DirecTV and watch the NFL games during the flight. Before I book my flights for this week, I just want to make sure I'm not missing a workaround on watching these games on United, as that is my preferred airline. I've tried streaming NFL games in the past couple years with mixed success, but wanted to see if anyone has had better experience recently? Thanks for any help
I have almost weekly flights on United, mostly from EWR to SFO, including this Thursday and Sunday. As NFL season descends on us, I am considering flying certain days on Delta instead to take advantage of DirecTV and watch the NFL games during the flight. Before I book my flights for this week, I just want to make sure I'm not missing a workaround on watching these games on United, as that is my preferred airline. I've tried streaming NFL games in the past couple years with mixed success, but wanted to see if anyone has had better experience recently? Thanks for any help
#99
Join Date: Sep 2006
Location: HNL
Programs: UA GS4MM, MR LT Plat, Hilton Gold
Posts: 6,447
I'm the opposite, I'm a huge fan of live sports/news/other programming when flying on the mainland as an alternative to PDE.
#101
Moderator: United Airlines
Join Date: Jun 2007
Location: SFO
Programs: UA Plat 1.99MM, Hyatt Discoverist, Marriott Plat/LT Gold, Hilton Silver, IHG Plat
Posts: 66,567
#102
Join Date: Jun 2008
Posts: 2,172
Trying not to go into OMNI/PR territory here, so a simple answer will do.
Yesterday, 738 equipped with DTV, my neighbor noted that CNN and MSNBC were available,, but Fox was not. Fox purposefully blocked or just a malfunction?
(I noted a few other popular channels were also not available.)
Yesterday, 738 equipped with DTV, my neighbor noted that CNN and MSNBC were available,, but Fox was not. Fox purposefully blocked or just a malfunction?
(I noted a few other popular channels were also not available.)
#104
Join Date: Feb 2005
Location: CLE, DCA, and 30k feet
Programs: Honors LT Diamond; United 1K; Hertz PC
Posts: 4,132
Trying not to go into OMNI/PR territory here, so a simple answer will do.
Yesterday, 738 equipped with DTV, my neighbor noted that CNN and MSNBC were available,, but Fox was not. Fox purposefully blocked or just a malfunction?
(I noted a few other popular channels were also not available.)
Yesterday, 738 equipped with DTV, my neighbor noted that CNN and MSNBC were available,, but Fox was not. Fox purposefully blocked or just a malfunction?
(I noted a few other popular channels were also not available.)
#105
Join Date: Jan 2013
Location: ICN
Programs: UA GS
Posts: 223
Im on a EWR-LAS late night flight and now there is no way to turn off the DirecTV. First flight Ive had where you arent able to turn it off nor watch anything other than a 3 minute cycle of United ads. None of the buttons work.