Where should I report this incident?
Jan 28, 2019, 5:33 pm
#16
FlyerTalk Evangelist
Join Date: Jul 1999
Location: Ewa Beach, Hawaii
Posts: 10,909
I was expecting a new set wrapped in a napkin. The reason I didn't use them, is based on the fact that I don't think they have soap in the galley so I don't feel they were cleaned properly. If they didn't have a new set in a napkin - I would have been happy to have plastic stuff from the back. I have NO interest in using silverware that has not been washed properly in the first place and then merely "rinsed" off. Since she never went in the restroom to even turn the water on, the only way she could have cleaned it was with bottled water on a paper towel.
Jan 28, 2019, 5:36 pm
#17
Join Date: Dec 2014
Programs: UA GS ,QF Plat
Posts: 686
fairly common practice especially after take off, it is very unusual in my experience for them not to knock before opening- especially on the larger aircraft or if they were not
the ones who put the lock on (From outside ) in the first place
Jan 28, 2019, 5:37 pm
#18
Join Date: Jan 2008
Location: EAU
Programs: UA 1K, CO Plat, NW Plat, Marriott Premiere Plat, SPG Plat, Priority Gold, Hilton Gold
Posts: 4,712
Maybe mention the dirty silverware issue so if it's a recurring problem they can address it. I wouldn't bother with the lavatory or sparkling wine situation - I'm sure the FA will be far more careful opening the lav door going forward and I've had drink mixups here and there, sometimes it's just hard to hear people... confusing "sparking wine" with "sparking water" seems an easy mistake to make.
Jan 28, 2019, 5:42 pm
#19
Join Date: Jul 2003
Location: Washington DC
Posts: 1,357
Years ago, when I was in college, my parents came to visit me and they stayed at the Holiday Inn adjacent to campus. I met them for breakfast, and I noticed that my fork had some dried up food residue on it. Probably dried up egg. My father called over the waitress, and she took the fork, walked away barely 10 feet, and in full view of us, she took her fingernail and scraped off the food residue from the fork, returned to our table, and proudly said "There, it's clean now!"
Needless to say, my father complained to the manager, and I grabbed a clean fork from an adjacent empty table. I don't know what happened to the waitress, but assume she was let go. Not long thereafter, the law school bought the Holiday Inn and converted it into a dorm for the law students.
Needless to say, my father complained to the manager, and I grabbed a clean fork from an adjacent empty table. I don't know what happened to the waitress, but assume she was let go. Not long thereafter, the law school bought the Holiday Inn and converted it into a dorm for the law students.
Jan 28, 2019, 6:32 pm
#21
Join Date: Jun 2004
Location: What I write is my opinion alone..don't read into it anything not written.
Posts: 9,686
I was expecting a new set wrapped in a napkin. The reason I didn't use them, is based on the fact that I don't think they have soap in the galley so I don't feel they were cleaned properly. If they didn't have a new set in a napkin - I would have been happy to have plastic stuff from the back. I have NO interest in using silverware that has not been washed properly in the first place and then merely "rinsed" off. Since she never went in the restroom to even turn the water on, the only way she could have cleaned it was with bottled water on a paper towel.
Jan 28, 2019, 7:27 pm
#22
Join Date: Jan 2007
Location: Bellingham/Gainesville
Programs: UA-G MM, Priority Club Platinum, Avis First, Hertz 5*, Red Lion
Posts: 2,808
I was expecting a new set wrapped in a napkin. The reason I didn't use them, is based on the fact that I don't think they have soap in the galley so I don't feel they were cleaned properly. If they didn't have a new set in a napkin - I would have been happy to have plastic stuff from the back. I have NO interest in using silverware that has not been washed properly in the first place and then merely "rinsed" off. Since she never went in the restroom to even turn the water on, the only way she could have cleaned it was with bottled water on a paper towel.
Jan 28, 2019, 7:34 pm
#23
Join Date: Oct 2004
Location: Anywhere but home
Programs: UA 1K/MM, DL GM/MM, HH Dia, PC Plat, MR Gold, ALL Sil,
Posts: 4,552
I didn't read anything to think a complaint is warranted. I've gotten dirty silverware many times (on aircraft, in restaurants, etc.) and the problem is resolved by asking for clean silverware, which you did. Whether it's also delivered with a napkin is trivial at best. I suggest you reserve complaints for more serious issues.
Jan 29, 2019, 9:47 am
#25
Join Date: Jul 2012
Posts: 1,115
Jan 29, 2019, 10:20 am
#26
Join Date: Jan 2007
Location: Bellingham/Gainesville
Programs: UA-G MM, Priority Club Platinum, Avis First, Hertz 5*, Red Lion
Posts: 2,808
Soap isn't (unless it's added as a supplemental ingredient to some soaps) a disinfectant, it's a surfactant. All it does as soap is lower the surface tension between the water and the solids making removal easier. Oil also tends to stick to soap as well, but hot water effectively removes oil and grease also and if hot enough will act as a disinfectant.
Jan 29, 2019, 10:27 am
#27
Join Date: May 2004
Location: Los Angeles, CA
Programs: UA MM (former 1K) - DL PM (former DM) - Marriott Platinum
Posts: 293
There is a sliding switch / mechanism along the door jamb that the cleaners use to turn on the lights (also activates the "OCCUPIED" sign). I've found on more than rare occasions that the cleaners forget to turn the lights off. So, the lights are on and the door is unlocked.
Jan 29, 2019, 11:16 am
#28
FlyerTalk Evangelist
Join Date: Nov 2003
Location: Wesley Chapel, FL
Programs: American Airlines
Posts: 30,013
Incident?
Perhaps it's best reported here:
What's the Stupidest, Least Substantive UA-Related Thing You Can Complain About?
Perhaps it's best reported here:
What's the Stupidest, Least Substantive UA-Related Thing You Can Complain About?
Jan 29, 2019, 11:30 am
#29
Join Date: Nov 2007
Location: Colorado
Programs: UA Gold (.85 MM), HH Diamond, SPG Platinum (LT Gold), Hertz PC, National EE
Posts: 5,656
Hot water is available, and super annoying that lavs don't have a decent mixing valve. As much as I defend UA, this one is on UA and the catering company.
Jan 29, 2019, 12:06 pm
#30
Join Date: Jan 2019
Programs: DL, UA
Posts: 60
“I was expecting a new set wrapped in a napkin.”
By and large, FC galleys are not catered with extra complete napkin setups, BUT when catered for meal service they are provisioned with clean flatware, separated by type (forks, spoons, knives), sealed in a plastic bag, like 10 forks, 10 spoons, etc. Thus a FA can grab the needed item, such as when a pax drops theirs or, as reported it was dirty. Thus the FA will just bring you the needed item. It is nice to put it in a paper napkin for presentation, perhaps, but they aren’t washed off in the galley using the hot water tap and it was a new, clean spoon. As some have noted, the galleys do have quite hot water which comes from the coffee maker as a draw off tap...that’s how a cup of hot tea is made, for example.
By and large, FC galleys are not catered with extra complete napkin setups, BUT when catered for meal service they are provisioned with clean flatware, separated by type (forks, spoons, knives), sealed in a plastic bag, like 10 forks, 10 spoons, etc. Thus a FA can grab the needed item, such as when a pax drops theirs or, as reported it was dirty. Thus the FA will just bring you the needed item. It is nice to put it in a paper napkin for presentation, perhaps, but they aren’t washed off in the galley using the hot water tap and it was a new, clean spoon. As some have noted, the galleys do have quite hot water which comes from the coffee maker as a draw off tap...that’s how a cup of hot tea is made, for example.