Jan 3, 2020, 4:42 pm
Last edit by: WineCountryUA
Finding the *A Gold Logo in the UA app
IOS / Apple Phones
Does not show on the UA MP card for Apple devices BUT move to the Apple Wallet and it is displayed
Android phone, the front of the card is displayed with the *A Gold logo and tapping on the card just shows the back. So on the Android the *g logo is there .
If too small or the agent, you can as discussed in Jan 2019
or screen save to the gallery and zoom in on the logo
The app UC card does not have the *A lounge logo as the physical UC card is required for entrance into partner lounges
IOS / Apple Phones
Does not show on the UA MP card for Apple devices BUT move to the Apple Wallet and it is displayed
Android phone, the front of the card is displayed with the *A Gold logo and tapping on the card just shows the back. So on the Android the *g logo is there .
If too small or the agent, you can as discussed in Jan 2019
The app UC card does not have the *A lounge logo as the physical UC card is required for entrance into partner lounges
Recent Denials of admission to *A Lounges due to lack of UA *G card [2019-2020]
Jan 27, 2019, 4:02 pm
#1
Moderator: United Airlines
Original Poster
Join Date: Jun 2007
Location: SFO
Programs: UA Plat 1.99MM, Hyatt Discoverist, Marriott Plat/LT Gold, Hilton Silver, IHG Plat
Posts: 66,761
Recent Denials of admission to *A Lounges due to lack of UA *G card [2019-2020]
As it appears UA will not be providing UA Premier Gold cards for 2019, not even on request, there are concerns of being denied admission to *A lounges.
UA is saying your BP with *G status showing or the using of the UA virtual membership card in the UA app should be sufficient for admission.
Let's focus on collecting reports AFTER 1 January 2019 of admission denials to see if there is a pattern.
If denied, please report
-- Date
-- Location, lounge operator
-- Did your BP have *G status visible? If not, did you ask to add your UA MP account to the PNR and request a new BP?
-- Did you try the UA app virtual membership card?
-- Were you provided an explanation for the denial?
-- Did you request an escalation to a supervisor? If so, did that change the situation?
-- Have you written a message to UA about this? and UA responses (if any)
Please let's focus on actual denials, not fears of such AND only actual recent experiences (not what happened last year or years ago).
UA is saying your BP with *G status showing or the using of the UA virtual membership card in the UA app should be sufficient for admission.
Let's focus on collecting reports AFTER 1 January 2019 of admission denials to see if there is a pattern.
If denied, please report
-- Date
-- Location, lounge operator
-- Did your BP have *G status visible? If not, did you ask to add your UA MP account to the PNR and request a new BP?
-- Did you try the UA app virtual membership card?
-- Were you provided an explanation for the denial?
-- Did you request an escalation to a supervisor? If so, did that change the situation?
-- Have you written a message to UA about this? and UA responses (if any)
Please let's focus on actual denials, not fears of such AND only actual recent experiences (not what happened last year or years ago).
Last edited by WineCountryUA; Jan 28, 2019 at 10:42 am Reason: additional inputs
Jan 27, 2019, 4:35 pm
#2
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Posts: 14,993
Jan 27, 2019, 7:37 pm
#4
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Jan 27, 2019, 8:26 pm
#6
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Join Date: Apr 2013
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Jan 27, 2019, 10:02 pm
#7
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Jan 27, 2019, 10:50 pm
#8
Moderator: United Airlines
Original Poster
Join Date: Jun 2007
Location: SFO
Programs: UA Plat 1.99MM, Hyatt Discoverist, Marriott Plat/LT Gold, Hilton Silver, IHG Plat
Posts: 66,761
Jan 28, 2019, 1:40 pm
#10
Moderator: United Airlines
Original Poster
Join Date: Jun 2007
Location: SFO
Programs: UA Plat 1.99MM, Hyatt Discoverist, Marriott Plat/LT Gold, Hilton Silver, IHG Plat
Posts: 66,761
More on this in https://www.flyertalk.com/forum/unit...available.html (and how to use the iOS wallet).
Jan 28, 2019, 1:45 pm
#11
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Join Date: Aug 2015
Posts: 11,446
You need to enable triple tap magnification -- under accessibility, vision.
More on this in https://www.flyertalk.com/forum/unit...available.html (and how to use the iOS wallet).
More on this in https://www.flyertalk.com/forum/unit...available.html (and how to use the iOS wallet).
Jan 28, 2019, 1:54 pm
#12
FlyerTalk Evangelist
Join Date: Sep 2008
Location: Jersey Shore/YYZ
Programs: UA 1K, Marriott Plat, Hilton Diamond, Hertz PC
Posts: 12,521
Edinburgh Airport - Would not let me in with a digital card (this is a contract lounge - Aspire). Luckily had my soon-to-expire 1K card on me.
Feb 1, 2019, 8:38 pm
#14
Join Date: Jul 2007
Location: San Francisco/Sydney
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Posts: 8,147
Feb 1, 2019, 9:55 pm
#15
Join Date: Nov 2017
Posts: 3,359
Great thinking in setting up this thread WineCountry!
It may also make sense to know a few more things:
When I spoke to UA early this in January about the lack of physical card, the agents I spoke to told me specifically that UA has an agreement with the various lounge operators now in effect that the mere presentation of the virtual card along with your boarding pass on a * flight should grant you access to the relevant * lounges. If you receive pushback from the lounge operators, remind them of the agreement (and get a supervisor involved if need be).
Safe Travels,
James
It may also make sense to know a few more things:
- Did the person being denied show their (now expired) physical UA Elite card?
- What airline you were flying (i.e. your UA card won't be helpful getting you into a LH lounge if you're flying AS)
- Itinerary (at least high level like USA -> USA) to determine if denial was due to intricacies of *Lounge Access Policy or the actual freakin' card
- Status level of Traveller (i.e. UA Gold, UA Platinum, UA 1K, GS, etc.)
- If you showed the UA Virtual Card was it up to date and did it display the *Gold logo on it?
When I spoke to UA early this in January about the lack of physical card, the agents I spoke to told me specifically that UA has an agreement with the various lounge operators now in effect that the mere presentation of the virtual card along with your boarding pass on a * flight should grant you access to the relevant * lounges. If you receive pushback from the lounge operators, remind them of the agreement (and get a supervisor involved if need be).
Safe Travels,
James
