Has UA Zeroed ALL Advance Polaris PZ Inventory?{Resolved or is it?Expert Mode error?}
Jan 24, 2019, 11:19 am
#46
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GS upgrades book into PN, which is unaffected.
Jan 24, 2019, 11:29 am
#47
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A great example is UA924 on Monday Jan 28 from IAD to LHR. It shows PN9, PZ0, IN9. UA reservations on the phone said they "see" PZ9 too and were alarmed to hear web showed PZ0. I tried booking a flight with GPU to clear into business immediately and it showed as "not available."
If this glitch is true, it likely screwed me out of my upgrade this week. Mad.
If this glitch is true, it likely screwed me out of my upgrade this week. Mad.
Could you imagine if the only way to search PZ was to have phone agents check flight by flight? Hope UA would have plans for a new "upgrade award call center"...
Jan 24, 2019, 11:30 am
#48
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LAX-LHR today.
I9, IN9, PZ0
...
*** UPDATE ****
It's just a .bomb error. Called and was told the flight was PZ9 as well.
So just know, what you see you on the website cannot be trusted.
I9, IN9, PZ0
...
*** UPDATE ****
It's just a .bomb error. Called and was told the flight was PZ9 as well.
So just know, what you see you on the website cannot be trusted.
Last edited by WineCountryUA; Jan 24, 2019 at 10:09 pm Reason: merged update / consecutive posts by same member
Jan 24, 2019, 11:48 am
#50
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Not sure if it is just a display error on the web. If it was just a display, one would think I could book and confirm a flight into business with a GPU. But web says "waitlist only."
Jan 24, 2019, 11:58 am
#51
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Jan 24, 2019, 12:14 pm
#52
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A great example is UA924 on Monday Jan 28 from IAD to LHR. It shows PN9, PZ0, IN9. UA reservations on the phone said they "see" PZ9 too and were alarmed to hear web showed PZ0. I tried booking a flight with GPU to clear into business immediately and it showed as "not available."
If this glitch is true, it likely screwed me out of my upgrade this week. Mad.
If this glitch is true, it likely screwed me out of my upgrade this week. Mad.
Jan 24, 2019, 12:16 pm
#53
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Thanks Kacee for starting a new thread of this.
Has anyone read the other thead where BlahMeh14 says :
“I called into United and got information from an agent that didn’t seem correct at all. She said that all PZ space from now on is only going to be released <96 hours in advance, and that the rollout of the new fare class was to facilitate this policy change. I really hope she was misinformed!”
Most poo-pooed this as misinformation, but where would an agent get this sort of info? Yes, I’ve been lied to many times before, but this seems like a very strange comment to just make up out of the blue, doesn’t it?
If it does turn out to be true, for SURE this would be the end for me as I don’t do waitlists. Ever.
They can keep their useless GPUs and I’ll become a kayaker.
Has anyone read the other thead where BlahMeh14 says :
“I called into United and got information from an agent that didn’t seem correct at all. She said that all PZ space from now on is only going to be released <96 hours in advance, and that the rollout of the new fare class was to facilitate this policy change. I really hope she was misinformed!”
Most poo-pooed this as misinformation, but where would an agent get this sort of info? Yes, I’ve been lied to many times before, but this seems like a very strange comment to just make up out of the blue, doesn’t it?
If it does turn out to be true, for SURE this would be the end for me as I don’t do waitlists. Ever.
They can keep their useless GPUs and I’ll become a kayaker.
Jan 24, 2019, 12:19 pm
#54
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Jan 24, 2019, 12:30 pm
#55
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Jan 24, 2019, 12:45 pm
#56
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Ok, on a whim I went ahead and booked the flights I was looking at where I saw PZ disappear. One was showing, right now, PZ0 I0, the other was showing PZ0 I9. Both of these had PZ9 two days ago. When I was booking over the phone, the agent said she couldn’t see PZ for the first one, but she could see PZ availability for the second one. After it was ticketed, I went online and, through “manage reservations,” was able to upgrade BOTH segments instantly. It seems to be both a .bomb issue and something else since neither Expert mode nor the agent could see that both flights had availability — and the agent and expert mode gave different stories about what was available, neither of which was accurate.
Jan 24, 2019, 12:49 pm
#57
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Jan 24, 2019, 12:53 pm
#58
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I’m the one who wrote that comment in the other thread. I just want to add that my full comment in that thread mentions that I called another agent right after and she didn’t know what this agent was talking about. As is mentioned in this thread, the second agent thought that the first agent was just getting the CPU window confused with confirmed upgrades. So, I’m inclined to think (wishful thinking maybe) that this first agent was just confused.
Jan 24, 2019, 12:55 pm
#59
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Ok, on a whim I went ahead and booked the flights I was looking at where I saw PZ disappear. One was showing, right now, PZ0 I0, the other was showing PZ0 I9. Both of these had PZ9 two days ago. When I was booking over the phone, the agent said she couldn’t see PZ for the first one, but she could see PZ availability for the second one. After it was ticketed, I went online and, through “manage reservations,” was able to upgrade BOTH segments instantly. It seems to be both a .bomb issue and something else since neither Expert mode nor the agent could see that both flights had availability — and the agent and expert mode gave different stories about what was available, neither of which was accurate.