Has UA Zeroed ALL Advance Polaris PZ Inventory?{Resolved or is it?Expert Mode error?}
Jan 30, 2019, 8:57 pm
#121
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Original Poster
Join Date: Apr 2013
Location: PHX
Programs: AS 75K; UA 1MM; Hyatt Globalist; Marriott LTP; Hilton Diamond (Aspire)
Posts: 56,416
I appreciate how UA is doing its very best to help me decide early in the year whether 1K is worth $15k.
Jan 30, 2019, 10:19 pm
#122
Join Date: Oct 2006
Location: ANP
Programs: UA 1k, Marriott Plat, HH gold, Avis/Hertz Pres
Posts: 1,408
I just called in, they are all confused and just said well, guess you have to wait.
I am flying to PVG where there is not one business class seat booked, and I have flown that route and almost always upgraded and never seen business go out full.
this sucks!
I am flying to PVG where there is not one business class seat booked, and I have flown that route and almost always upgraded and never seen business go out full.
this sucks!
Jan 30, 2019, 10:58 pm
#123
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Join Date: Sep 2002
Location: LAX/TPE
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Jan 30, 2019, 11:21 pm
#124
Join Date: Feb 2014
Programs: Amex Plat, Hilton Diamond, SPG Gold, Carlson Gold, CM Presidential / *A Gold, Hertz 5*
Posts: 1,645
yes true, but you stated that you were seeing I>0. In these instances, you can call in and they will process it (you might need to HUCA a couple of times). The 2nd agent I talked to about this ~24 hours ago could see that PZ>0 when the site & app both were showing PZ=0. Both her and the web services guy I spoke to after said that they would process any upgrades I have as they see the availability. The web services guy was less than interested in actually checking to see what the customer sees, and said to file any issues with /feedback
Jan 30, 2019, 11:30 pm
#126
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Join Date: Sep 2002
Location: LAX/TPE
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yes true, but you stated that you were seeing I>0. In these instances, you can call in and they will process it (you might need to HUCA a couple of times). The 2nd agent I talked to about this ~24 hours ago could see that PZ>0 when the site & app both were showing PZ=0. Both her and the web services guy I spoke to after said that they would process any upgrades I have as they see the availability. The web services guy was less than interested in actually checking to see what the customer sees, and said to file any issues with /feedback
Jan 30, 2019, 11:31 pm
#127
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Join Date: Apr 2013
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Programs: AS 75K; UA 1MM; Hyatt Globalist; Marriott LTP; Hilton Diamond (Aspire)
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Mixed reports. Possibly that's been variable, too.
It was simpler just to zero I/IN than to fix the problem with PZ.
It was simpler just to zero I/IN than to fix the problem with PZ.
Jan 30, 2019, 11:40 pm
#128
Join Date: Feb 2014
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Jan 31, 2019, 12:46 am
#129
Join Date: Jan 2016
Location: SFO
Programs: Marriott Ti/LTP
Posts: 1,329
Jan 31, 2019, 5:59 am
#131
Join Date: Jan 2016
Location: Tampa, FL
Programs: United 1K, (1MM), Hilton Diamond, Marriott Platinum, Hertz Presidents Circle
Posts: 12
I spent 45 minutes on the phone with 1K basically because I have a couple of expiring gpu’s. CSR admitted that it was strange but didn’t know what to do to change it. I had my expiring gpu’s extended to April and will keep watching. Hopefully it will resolve like it did previously.
Jan 31, 2019, 8:12 am
#132
Join Date: May 2001
Location: RNO, NV, USA.
Programs: UA 2MM
Posts: 5,056
I spent 45 minutes on the phone with 1K basically because I have a couple of expiring gpu’s. CSR admitted that it was strange but didn’t know what to do to change it. I had my expiring gpu’s extended to April and will keep watching. Hopefully it will resolve like it did previously.
Jan 31, 2019, 9:17 am
#133
Join Date: Jun 2010
Location: Florida
Programs: United 1K, Marriott Ambassador, Hilton Gold
Posts: 673
I'm also seeing this on random domestic flights again after it seemed to be fixed. Have a midcon tomorrow and it shows I=1 but PZ = 0, rather annoying since now the system won't clear my RPU.
Jan 31, 2019, 11:40 am
#134
Join Date: Dec 2006
Location: Silicon wasteland
Programs: UA 1KMM
Posts: 1,381
As other poster have said, please call it in. You may have much more success with a live person.
Jan 31, 2019, 11:51 am
#135
Join Date: Oct 2015
Location: SAN
Programs: 1K (since 2008), *G (since 1990), 1MM
Posts: 3,214
I have six TATL and TPAC flights I am waiting for PZ. March, May, June and July....but I am not going to call in this week. My PZ issue is a first world problem (on a third world computer system).
Seriously, for the IT geeks out there, how hard is it to look at the algorithm and work out the error? PZ is a fairly recent code.
