“We would appreciate your feedback...”
Jan 21, 2019, 2:52 pm
#1
Original Poster
Join Date: Jun 2006
Location: SFO
Programs: UA GS
Posts: 164
“We would appreciate your feedback...”
Every time I call United (1K line last year, GS line this year), I get asked to take this survey before I can speak with someone. I finally took the survey in hopes it would make them stop asking me... to no avail. Does anyone have a similar experience? Any tips on how to make them not ask me to take the survey every time I call? I hate that I have to hit a button to talk to someone because of this each and every time (<— yep, I’m crazy / OCD, confession).
Jan 21, 2019, 4:43 pm
#3
Join Date: Apr 2015
Programs: United Global Services, Amtrak Select Executive
Posts: 4,092
No way that I can tell to make it stop. I just press 2 as soon as I hear the recording start. Whats more annoying to me than this is the shilling of Hertz rental cars and hotels. I can't imagine the conversion rate on making these offers to GS members is above zero.
Jan 21, 2019, 5:40 pm
#4
Original Poster
Join Date: Jun 2006
Location: SFO
Programs: UA GS
Posts: 164
Yeah I hit “2” by default to skip it every time... it’s just annoying to have to do that given I call a fair amount. In the scheme of things, it’s no biggie and I’m a lucky guy 
If anyone figures out how to make it stop though... I’ll write you a haiku, or something lovely like that!
If anyone figures out how to make it stop though... I’ll write you a haiku, or something lovely like that!
Jan 21, 2019, 6:00 pm
#6
Join Date: May 2012
Location: ORF, RIC
Programs: UA LT 1K, 3 MM; Marriott Titanium; IHG Platinum
Posts: 6,940
This way, the customer service will improve greatly. Sometimes, an agent held my call for 20-30 min with a simple request. I just turned on speaker and did what I had to do while both the agent and I were not talking.