Jan 25, 2019, 10:30 pm
Last edit by: WineCountryUA
Message on UA.com when searching for awards outside USA
updated evening (PST) 27 Feb 2019 to
previously
Plus ANA(now restored).
updated evening (PST) 27 Feb 2019 to
Award travel on Singapore Airlines is temporarily unavailable. Our airline partner is diligently working with us to address this situation.
Award travel on Singapore Airlines, TAP Air Portugal and THAI is temporarily unavailable through MileagePlus.
— We’re working on making these awards available, and you may still be able to find awards on other partners.
— We’re working on making these awards available, and you may still be able to find awards on other partners.
All UA award space for TP&TG (gone - now back?) & SQ still gone??
Feb 11, 2019, 8:18 pm
#166
Join Date: Sep 2005
Programs: Northwest, United
Posts: 3,256
Anyone have Oscar's email?
Feb 12, 2019, 4:59 am
#167
FlyerTalk Evangelist
Join Date: Mar 2010
Location: DAY
Programs: UA 1K 1MM; Marriott LT Titanium; Amex MR; Chase UR; Hertz PC; Global Entry
Posts: 10,159
When I tried to call in a couple days ago, agent indicated flights were not bookable at all and claimed could not book them on their system either.
Might take multiple HUCA to find an agent willing to do it....
Just FYI
Might take multiple HUCA to find an agent willing to do it....
Just FYI
Feb 12, 2019, 6:01 am
#168
FlyerTalk Evangelist
Join Date: Jan 2002
Location: Canada
Programs: UA*1K MM
Posts: 23,302
I was able to change an old ticket that did not have a TG flight into a new unrelated ticket with one.
So at least with TG - if you "change ticket" - flights will show up - may be a work around for some.
So at least with TG - if you "change ticket" - flights will show up - may be a work around for some.
Feb 12, 2019, 9:30 pm
#170
A FlyerTalk Posting Legend
Join Date: Apr 2013
Location: PHX
Programs: AS 75K; UA 1MM; Hyatt Globalist; Marriott LTP; Hilton Diamond (Aspire)
Posts: 56,452
UA Will Still Sell You A Revenue Ticket On TG
Don't know if this has been noted before, but UA is more than willing to sell you a paid ticket on TG via the website. It's only the awards they've shut down.
Feb 13, 2019, 5:29 am
#171
Join Date: Feb 2019
Posts: 10
Apparently, it's not currently possible to book any TG or SQ award flights using United MileagePlus miles.
This is really quite concerning as many of us use MileagePlus miles to fly on Thai (especially) or Singapore Airlines (on regional routes where there is availability).
It effectively cuts Australia off from direct flights to/from S. E. Asia, using MileagePlus miles, which really devalues the currency. Apparently, TAP Portugal is also currently excluded from award tickets.
To get from SYD to BKK now, for example, you would have to take a very roundabout route, including AKL/HKG, if you want to do it at the published mileage rate. And don't even think about getting a business class award.
This is really quite concerning as many of us use MileagePlus miles to fly on Thai (especially) or Singapore Airlines (on regional routes where there is availability).
It effectively cuts Australia off from direct flights to/from S. E. Asia, using MileagePlus miles, which really devalues the currency. Apparently, TAP Portugal is also currently excluded from award tickets.
To get from SYD to BKK now, for example, you would have to take a very roundabout route, including AKL/HKG, if you want to do it at the published mileage rate. And don't even think about getting a business class award.
Feb 13, 2019, 7:02 am
#172
Join Date: Feb 2001
Programs: IHG Diamond, HH Diamond, BW Diamond Select, Accor Silver, Marriott Gold
Posts: 4,228
Feb 13, 2019, 7:53 am
#173
Join Date: May 2005
Location: LAX/SNA/LGB
Programs: UA1K
Posts: 207
Award Change Working
Another data point: I was able to change an award ticket last night UA on-line that was originally SYD-SIN-BKK-PVG on SQ/TG to a new routing SYD-BKK-SIN-HKG on TG/SQ. All cabin classes were available.
Feb 13, 2019, 8:02 am
#174
A FlyerTalk Posting Legend
Join Date: Apr 2013
Location: PHX
Programs: AS 75K; UA 1MM; Hyatt Globalist; Marriott LTP; Hilton Diamond (Aspire)
Posts: 56,452
This is super frustrating. I need to book BKK-NRT. The space is there but of course UA isn't offering it. I could book via AP, but would have to burn Amex points, and pay change fees if better flights open (which would be my plan).
Feb 13, 2019, 8:13 am
#175
Join Date: Feb 2005
Location: Portland OR & Bangkok
Programs: United GS, Marriott Ambassador
Posts: 662
Using NH miles to book NH flights also requires less miles in Biz (60K vs 90K).
The downside is it cost a bit more in airport tax and also lose the free-of-charge to make changes/cancelation (1K/GS) which I highly value!
I go out of my way to book NH vs TG on the BKK-NRT route unless I want F. Food is much better and I'd prefer the seats on the 789 over what TG has (don't like the cradle seats on the 788 though)
Feb 13, 2019, 8:23 am
#176
FlyerTalk Evangelist
Join Date: Mar 2010
Location: DAY
Programs: UA 1K 1MM; Marriott LT Titanium; Amex MR; Chase UR; Hertz PC; Global Entry
Posts: 10,159
I hope this is fixed soon and I can find a better option....
Feb 13, 2019, 9:08 am
#177
A FlyerTalk Posting Legend
Join Date: Apr 2013
Location: PHX
Programs: AS 75K; UA 1MM; Hyatt Globalist; Marriott LTP; Hilton Diamond (Aspire)
Posts: 56,452
No. IME NH almost never releases space to partners on BKK-NRT.
Yes, thanks. The ticket is not for me, and NH is very restrictive on third party bookings. (And even if it were possible, the Amex transfer takes several days; AP is instant.)
Ouch. That is as close as you can get to a guaranteed miss.
Ouch. That is as close as you can get to a guaranteed miss.
Feb 13, 2019, 1:25 pm
#178
Join Date: Apr 2001
Posts: 984
i was wondering if it is related to the current earlybird sales that tg and sq have been pushing hard. perhaps when they are over, the availability will return. I can't imagine that UA particularly like having to announce on their site that the availability is temporarily blocked.
Feb 13, 2019, 1:47 pm
#179
Join Date: Feb 2003
Location: PHL
Programs: UA Plat, 2MM
Posts: 1,860
UA will not fix this for a very long time. It is one more devaluation under Oscar. They must be saving money, and thus will not "fix it".
Feb 13, 2019, 6:15 pm
#180
Join Date: May 2015
Posts: 6
Hi, just got this same error. This is very unfortunate as we hoped to book our honeymoon flights with all the miles we've saved!
Does anyone know a workaround in the meantime? Would calling United 1k desk help?
Does anyone know a workaround in the meantime? Would calling United 1k desk help?