Travel waiver issued, website trying to charge for change
Jan 11, 2019, 7:58 am
#1
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Join Date: Jun 2008
Location: ORD
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Travel waiver issued, website trying to charge for change
My travel tomorrow is affected by Storm Gia and I'm trying to change my flight to Sunday but the website is trying to charge me the change fee (it's an award ticket). Shouldn't I be able to do this online?
Jan 11, 2019, 8:03 am
#3
Join Date: Jan 2005
Location: New York, NY
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Jan 11, 2019, 8:14 am
#5
Join Date: Sep 2013
Location: CHS
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Also, even if you are just cancelling and will make changes later - call and have them annotate on your record you are cancelling due to the storm. That way when you call to change the ticket, they can read and won't spend 45 minutes looking for the old weather related waivers (voice of experience there)
Jan 11, 2019, 8:35 am
#6
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Jan 11, 2019, 2:15 pm
#7
Original Poster
Join Date: Jun 2008
Location: ORD
Programs: AA GOLD
Posts: 71
Thank you for your replies. I was able to change it with a quick phone call--I had assumed the hold times would be insane with the weather in Denver, but I was helped right away by a refreshingly capable and friendly agent.
It is a little odd though that they only ask for a record locator and a name. It seems like anyone could just change a reservation with that info, especially when there are no change fees to pay. Not that I know why anyone would do that, but it does seem like there should be some sort of identity verification!
It is a little odd though that they only ask for a record locator and a name. It seems like anyone could just change a reservation with that info, especially when there are no change fees to pay. Not that I know why anyone would do that, but it does seem like there should be some sort of identity verification!
Jan 11, 2019, 2:19 pm
#8
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You'll find that a name and confirmation number allow you to cancel flights, car rental reservations, hotel reservations, etc. You can cancel a restaurant reservation with a name and a time. Etc.
Jan 11, 2019, 2:19 pm
#9
Join Date: May 2012
Location: ORF, RIC
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Thank you for your replies. I was able to change it with a quick phone call--I had assumed the hold times would be insane with the weather in Denver, but I was helped right away by a refreshingly capable and friendly agent.
It is a little odd though that they only ask for a record locator and a name. It seems like anyone could just change a reservation with that info, especially when there are no change fees to pay. Not that I know why anyone would do that, but it does seem like there should be some sort of identity verification!
It is a little odd though that they only ask for a record locator and a name. It seems like anyone could just change a reservation with that info, especially when there are no change fees to pay. Not that I know why anyone would do that, but it does seem like there should be some sort of identity verification!
Jan 11, 2019, 2:23 pm
#10
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Join Date: Oct 2001
Location: Austin, TX
Posts: 21,357
