Jan 6, 2019, 12:17 pm
Last edit by: WineCountryUA
Welcome to this thread to ask your basic, simple questions about United Airlines, its operations, or the MileagePlus program. We know that the airline is complex and we’ve created this thread for new and veteran members to ask those basic questions about United Airlines that you think must have an easy answer but just can’t find it or aren’t sure where to look.
UA Moderator Team
Ocn Vw 1K, l'etoile, J.Edward, goalie, Pat89339, WineCountryUA
These are the two rules for this thread:
Generally, there are not long discussions of an issue in this thread. If it appears that is needed, the posts will be moved to an existing thread or used as the start of a new separate thread.
Additional tools for members seeking information about MileagePlus:
United MileagePlus Master Wiki
"New" United Airlines Forum Glossary
Here is a link to recent previous threads:
Have a Simple Question About United Airlines/MileagePlus? Ask Here [2018]
Have a Simple Question About United Airlines/MileagePlus? Ask Here [2017]
Have a Simple Question About United Airlines/MileagePlus? Ask Here [2016 Part II]
Have a Simple Question About United Airlines/MileagePlus? Ask Here [2016 Part I]
Have a Simple Question About United Airlines/MileagePlus? Ask Here [2015 -Part II]...
Have a Simple Question About United Airlines/MileagePlus? Ask Here [2015 Thread]...
UA Moderator Team
Ocn Vw 1K, l'etoile, J.Edward, goalie, Pat89339, WineCountryUA
These are the two rules for this thread:
- Use this thread for a simple, basic question. Moderators may move posts to a new / existing thread if appropriate.
- Any member who can post a constructive, patient answer is welcome to reply.
Generally, there are not long discussions of an issue in this thread. If it appears that is needed, the posts will be moved to an existing thread or used as the start of a new separate thread.
Additional tools for members seeking information about MileagePlus:
United MileagePlus Master Wiki
"New" United Airlines Forum Glossary
Here is a link to recent previous threads:
Have a Simple Question About United Airlines/MileagePlus? Ask Here [2018]
Have a Simple Question About United Airlines/MileagePlus? Ask Here [2017]
Have a Simple Question About United Airlines/MileagePlus? Ask Here [2016 Part II]
Have a Simple Question About United Airlines/MileagePlus? Ask Here [2016 Part I]
Have a Simple Question About United Airlines/MileagePlus? Ask Here [2015 -Part II]...
Have a Simple Question About United Airlines/MileagePlus? Ask Here [2015 Thread]...
Have a Simple Question About United Airlines/MileagePlus? Ask Here [2019]
Jul 13, 2019, 10:19 pm
#706
Moderator: Budget Travel forum & Credit Card Programs, FlyerTalk Evangelist
Join Date: Aug 2002
Location: YYJ/YVR and back on Van Isle ....... for now
Programs: UA lifetime MM / *A Gold
Posts: 14,429
If you have a couple of computer you could try that.
Different browsers should do the same.
If it were me I would eat the phone fee and call if I really really wanted the seats.
Different browsers should do the same.
If it were me I would eat the phone fee and call if I really really wanted the seats.
Jul 14, 2019, 12:01 pm
#707
A FlyerTalk Posting Legend
Join Date: Apr 2004
Location: GVA (Greater Vancouver Area)
Programs: DREAD Gold; UA 1.035MM; Bonvoy Au-197; PCC Elite+; CCC Elite+; MSC C-12; CWC Au-197; WoH Dis
Posts: 52,140
Jul 14, 2019, 4:40 pm
#708
Join Date: Apr 2014
Programs: DL Gold, UA nothing (ex-GS), Marriott lifetime Plat, Hyatt Globalist
Posts: 920
Had a BWI-SFO-ORD multi city flight (7 days in SF). First flight was B fare, second was W (and I applied a GS RPU).
Both flights credited with 1.5x PQM & PQS, I was expecting this for the B flight but not the W. Is this a bug, or am I missing something?
Both flights credited with 1.5x PQM & PQS, I was expecting this for the B flight but not the W. Is this a bug, or am I missing something?
Jul 14, 2019, 4:53 pm
#709
A FlyerTalk Posting Legend
Join Date: Apr 2004
Location: GVA (Greater Vancouver Area)
Programs: DREAD Gold; UA 1.035MM; Bonvoy Au-197; PCC Elite+; CCC Elite+; MSC C-12; CWC Au-197; WoH Dis
Posts: 52,140
Jul 16, 2019, 3:41 am
#710
Join Date: Dec 2014
Location: Haze gray and underway
Programs: UA 1K 2MM, HH Diamond, Marriott 'clink clink' Titanium
Posts: 1,784
I'm sure I missed the answer somewhere.
At what point do GPUs get refunded to the account they where applied from?
Case in point four (2) GPUs where applied to PHL - ANC and return. Upgrades where approved at the gate.
My understanding is the come off at T24.
At what point do GPUs get refunded to the account they where applied from?
Case in point four (2) GPUs where applied to PHL - ANC and return. Upgrades where approved at the gate.
My understanding is the come off at T24.
Jul 16, 2019, 4:55 am
#711
Join Date: Nov 2012
Programs: BA Bronze, United 1K, HH Gold, SPG Platinum, Marriott Platinum
Posts: 3,477
At this point your GPUs are considered used and will not be returned. If you thought that your chances of clearing CPUs were great, you should have called United to remove the waitlisted GPUs. I think that you have to do that at about T-25 (or maybe I'm confusing that deadline for the deadline for other actions......).
These days on most of my routes, my RPUs only clear at the gate as United will try to see if other passengers will be tempted by the TODs.
Last edited by StuckinITH; Jul 16, 2019 at 6:13 am
Jul 16, 2019, 7:03 am
#712
FlyerTalk Evangelist
Join Date: Nov 2014
Location: MSP
Programs: DL PM, UA Gold, WN, Global Entry; +others wherever miles/points are found
Posts: 14,413
If the upgrade request is never confirmed, the instrument is usually redeposited within 24 hours of departure; if you haven't seen it in a week you can call and ask as problems with the redeposit are common.
Jul 16, 2019, 7:39 am
#713
Join Date: Nov 2012
Programs: BA Bronze, United 1K, HH Gold, SPG Platinum, Marriott Platinum
Posts: 3,477
I don't know. I read: "upgrades were approved at the gate". To me that means that upgrades cleared at the gate.
Jul 16, 2019, 7:43 am
#714
A FlyerTalk Posting Legend
Join Date: Apr 2004
Location: GVA (Greater Vancouver Area)
Programs: DREAD Gold; UA 1.035MM; Bonvoy Au-197; PCC Elite+; CCC Elite+; MSC C-12; CWC Au-197; WoH Dis
Posts: 52,140
Jul 16, 2019, 7:47 am
#715
FlyerTalk Evangelist
Join Date: Nov 2014
Location: MSP
Programs: DL PM, UA Gold, WN, Global Entry; +others wherever miles/points are found
Posts: 14,413
Jul 16, 2019, 8:30 am
#716
Join Date: Oct 2015
Location: SAN
Programs: 1K (since 2008), *G (since 1990), 1MM
Posts: 3,219
Has there been a change to the visa system that United uses?
For my last three international flights I have not been able to complete OLCI. All flights have return itineraries with United so onward tickets available, passport and GC details are on the system. It had been a "visa" issue but no visas have been required (great advantage of an Australian passport), an onward ticket which was with United), not sure why I cannot do OLCI today but checked no visa required provided stay is not more than 90 days and return ticket is in 15 days.
Fortunately on each flight I have not been waiting on an upgrade so time of check-in is not relevant but this may not always be the case.
For my last three international flights I have not been able to complete OLCI. All flights have return itineraries with United so onward tickets available, passport and GC details are on the system. It had been a "visa" issue but no visas have been required (great advantage of an Australian passport), an onward ticket which was with United), not sure why I cannot do OLCI today but checked no visa required provided stay is not more than 90 days and return ticket is in 15 days.
Fortunately on each flight I have not been waiting on an upgrade so time of check-in is not relevant but this may not always be the case.
Jul 16, 2019, 8:45 am
#717
Moderator: Budget Travel forum & Credit Card Programs, FlyerTalk Evangelist
Join Date: Aug 2002
Location: YYJ/YVR and back on Van Isle ....... for now
Programs: UA lifetime MM / *A Gold
Posts: 14,429
Has there been a change to the visa system that United uses?
For my last three international flights I have not been able to complete OLCI. All flights have return itineraries with United so onward tickets available, passport and GC details are on the system. It had been a "visa" issue but no visas have been required (great advantage of an Australian passport), an onward ticket which was with United), not sure why I cannot do OLCI today but checked no visa required provided stay is not more than 90 days and return ticket is in 15 days.
Fortunately on each flight I have not been waiting on an upgrade so time of check-in is not relevant but this may not always be the case.
For my last three international flights I have not been able to complete OLCI. All flights have return itineraries with United so onward tickets available, passport and GC details are on the system. It had been a "visa" issue but no visas have been required (great advantage of an Australian passport), an onward ticket which was with United), not sure why I cannot do OLCI today but checked no visa required provided stay is not more than 90 days and return ticket is in 15 days.
Fortunately on each flight I have not been waiting on an upgrade so time of check-in is not relevant but this may not always be the case.
As mahasamatman posted in this thread late yesterday, the crack UA IT team (or worrds to that effect)
Moreover, line empoyees at checkin counter ... there was a time where shortly after the merger I could NOT check in for any Int'l flight despite having my passport verified and checked in online with both PMUA and PMCO.
This lasted for at least two if not three years, and resolved itself all by itself all of sudden with no action on my part,
Jul 16, 2019, 8:53 am
#718
Join Date: Oct 2015
Location: SAN
Programs: 1K (since 2008), *G (since 1990), 1MM
Posts: 3,219
If there is a visa requirement for US citizens, I would be really surprised if UA would make an exception for non US passports.
As mahasamatman posted in this thread late yesterday, the crack UA IT team(or worrds to that effect)
Moreover, line empoyees at checkin counter ... there was a time where shortly after the merger I could NOT check in for any Int'l flight despite having my passport verified and checked in online with both PMUA and PMCO.
This lasted for at least two if not three years, and resolved itself all by itself all of sudden with no actio on my part,
As mahasamatman posted in this thread late yesterday, the crack UA IT team(or worrds to that effect)
Moreover, line empoyees at checkin counter ... there was a time where shortly after the merger I could NOT check in for any Int'l flight despite having my passport verified and checked in online with both PMUA and PMCO.
This lasted for at least two if not three years, and resolved itself all by itself all of sudden with no actio on my part,
My point about the passport is that an Australian passport (similar to a US passport) has little visa requirements for non-business travel of less than 30/60/90 days.
Yes perhaps UA IT is now giving job security to the check-in folks (my comment to the phone reps for all the things I now need to call them about to get fixed)
Jul 16, 2019, 12:08 pm
#719
FlyerTalk Evangelist
Join Date: Mar 2010
Location: DAY
Programs: UA 1K 1MM; Marriott LT Titanium; Amex MR; Chase UR; Hertz PC; Global Entry
Posts: 10,159
The inability for OLCI has only been the last four weeks but a couple of the destinations have been the same as prior countries to which I have traveled with no OLCI issues - do hope I do not have to wait two/three years for it to resolve itself.
My point about the passport is that an Australian passport (similar to a US passport) has little visa requirements for non-business travel of less than 30/60/90 days.
Yes perhaps UA IT is now giving job security to the check-in folks (my comment to the phone reps for all the things I now need to call them about to get fixed)
My point about the passport is that an Australian passport (similar to a US passport) has little visa requirements for non-business travel of less than 30/60/90 days.
Yes perhaps UA IT is now giving job security to the check-in folks (my comment to the phone reps for all the things I now need to call them about to get fixed)
I was also unable to view any Boarding Passes on the App for the entire trip. Not sure if related.
Something unusual seems to be going on....
Jul 16, 2019, 2:42 pm
#720
Join Date: Oct 2015
Location: SAN
Programs: 1K (since 2008), *G (since 1990), 1MM
Posts: 3,219
I was not able to OLCI for my Intl trip earlier this month...first time in ages. Normal Round Trip on 016 ticket. Same USA passport that has been used for OLCI many times before, etc.
I was also unable to view any Boarding Passes on the App for the entire trip. Not sure if related.
Something unusual seems to be going on....
I was also unable to view any Boarding Passes on the App for the entire trip. Not sure if related.
Something unusual seems to be going on....
Although I have been able to see all the BPs on the app after check in at the airport.