Last edit by: WineCountryUA
Welcome to this thread to ask your basic, simple questions about United Airlines, its operations, or the MileagePlus program. We know that the airline is complex and weve created this thread for new and veteran members to ask those basic questions about United Airlines that you think must have an easy answer but just cant find it or arent sure where to look.
UA Moderator Team
Ocn Vw 1K, l'etoile, J.Edward, goalie, Pat89339, WineCountryUA
These are the two rules for this thread:
Generally, there are not long discussions of an issue in this thread. If it appears that is needed, the posts will be moved to an existing thread or used as the start of a new separate thread.
Additional tools for members seeking information about MileagePlus:
United MileagePlus Master Wiki
"New" United Airlines Forum Glossary
Here is a link to recent previous threads:
Have a Simple Question About United Airlines/MileagePlus? Ask Here [2018]
Have a Simple Question About United Airlines/MileagePlus? Ask Here [2017]
Have a Simple Question About United Airlines/MileagePlus? Ask Here [2016 Part II]
Have a Simple Question About United Airlines/MileagePlus? Ask Here [2016 Part I]
Have a Simple Question About United Airlines/MileagePlus? Ask Here [2015 -Part II]...
Have a Simple Question About United Airlines/MileagePlus? Ask Here [2015 Thread]...
UA Moderator Team
Ocn Vw 1K, l'etoile, J.Edward, goalie, Pat89339, WineCountryUA
These are the two rules for this thread:
- Use this thread for a simple, basic question. Moderators may move posts to a new / existing thread if appropriate.
- Any member who can post a constructive, patient answer is welcome to reply.
Generally, there are not long discussions of an issue in this thread. If it appears that is needed, the posts will be moved to an existing thread or used as the start of a new separate thread.
Additional tools for members seeking information about MileagePlus:
United MileagePlus Master Wiki
"New" United Airlines Forum Glossary
Here is a link to recent previous threads:
Have a Simple Question About United Airlines/MileagePlus? Ask Here [2018]
Have a Simple Question About United Airlines/MileagePlus? Ask Here [2017]
Have a Simple Question About United Airlines/MileagePlus? Ask Here [2016 Part II]
Have a Simple Question About United Airlines/MileagePlus? Ask Here [2016 Part I]
Have a Simple Question About United Airlines/MileagePlus? Ask Here [2015 -Part II]...
Have a Simple Question About United Airlines/MileagePlus? Ask Here [2015 Thread]...
Have a Simple Question About United Airlines/MileagePlus? Ask Here [2019]
#496
FlyerTalk Evangelist
Join Date: Oct 2001
Location: Austin, TX
Posts: 21,177
Do an award search on the United site for the day that you want. See if any options come up. Ignore the number of miles. If they do, ask for those flights. If UA has service to "C," you can ask to be put on UA's flight, even if there's no award space.
Sadly, this sometimes does happen. Provided that you had a valid ticket (did you ever get an email with a ticket number?) UA is on the hook to get you where you need to go or to give you a refund.
#497
Join Date: Feb 2018
Posts: 89
No, there is no compensation due.
Do an award search on the United site for the day that you want. See if any options come up. Ignore the number of miles. If they do, ask for those flights. If UA has service to "C," you can ask to be put on UA's flight, even if there's no award space.
Sadly, this sometimes does happen. Provided that you had a valid ticket (did you ever get an email with a ticket number?) UA is on the hook to get you where you need to go or to give you a refund.
Do an award search on the United site for the day that you want. See if any options come up. Ignore the number of miles. If they do, ask for those flights. If UA has service to "C," you can ask to be put on UA's flight, even if there's no award space.
Sadly, this sometimes does happen. Provided that you had a valid ticket (did you ever get an email with a ticket number?) UA is on the hook to get you where you need to go or to give you a refund.
AND now that I looked up the awards for my last leg, I AM STILL SEEING THAT FLIGHT THERE, available. So, why the heck was it cancelled for me? I can still see it being offered! .... I am honestly so frustrated right now that I have to spend probably the next 2-3 hours on the phone figuring what the heck is going on.
#498
FlyerTalk Evangelist
Join Date: Oct 2001
Location: Austin, TX
Posts: 21,177
AND now that I looked up the awards for my last leg, I AM STILL SEEING THAT FLIGHT THERE, available. So, why the heck was it cancelled for me? I can still see it being offered! .... I am honestly so frustrated right now that I have to spend probably the next 2-3 hours on the phone figuring what the heck is going on.
However, it may disappear again. You're going to want to follow up with the operating airline and make sure the ticket looks OK in their system. Make sure that they see a valid ticket number in their system and it matches what UA has.
#499
Join Date: Sep 2014
Posts: 2,530
If the former, no one on the phone can magically make the partner airline operate that flight. You're going to have to find a different itinerary to get to your destination. UA has to get you there or give you a full refund. Make sure you know what you're asking for before you call, and be ready to HUCA even if it means waiting on hold again.
#500
Join Date: Apr 2015
Posts: 12
Does anyone know why the PQM is slo low for my flight in May 2018 vs September 2018?
#501
FlyerTalk Evangelist
Join Date: Nov 2014
Location: MSP
Programs: DL PM, UA Gold, WN, Global Entry; +others wherever miles/points are found
Posts: 14,324
I assume you mean PQD? The PQM for the May flight is higher than that of the September one because SFO-HKG is further than PVG-SFO. Who issued the ticket, and what other segments are on it?
#502
Join Date: Jan 2007
Location: Seattle, WA
Programs: HHonors Diamond
Posts: 731
Fare differences
Hi,
what, if any, is the difference between me purchasing a Z fare and a First (2 cabin lowest) fare?
Thanks.
Eric
what, if any, is the difference between me purchasing a Z fare and a First (2 cabin lowest) fare?
Thanks.
Eric
#503
Moderator: United Airlines
Join Date: Jun 2007
Location: SFO
Programs: UA Plat 1.99MM, Hyatt Discoverist, Marriott Plat/LT Gold, Hilton Silver, IHG Plat
Posts: 66,567
Z fare is a discount First Class Cabin fare --- (note UA no longer uses F as a fare class)
J, C, D, Z, P is the present hierarchic
The different fare classes have different restrictions, some are refundable, some a non-refundable, some have a change fee, some don't, some need to purchased x days before travel, some can be purchased on the day of travel, ......
The PQM earnings vary -- the lowest is 150%, the highest (and most expensive - J) is 300%
#504
A FlyerTalk Posting Legend
Join Date: Apr 2004
Location: GVA (Greater Vancouver Area)
Programs: DREAD Gold; UA 1.035MM; Bonvoy Au-197; PCC Elite+; CCC Elite+; MSC C-12; CWC Au-197; WoH Dis
Posts: 52,110
#505
FlyerTalk Evangelist
Join Date: Oct 2001
Location: Austin, TX
Posts: 21,177
Well, base miles are calculated from the PQD, so that's really the same thing. And $183 is not a reasonable SFO-HKG C fare on its own -- the only way that you'd expect to see that would be if there was a strange allocation somewhere else (or if the 75K cap were hit).
#506
A FlyerTalk Posting Legend
Join Date: Apr 2004
Location: GVA (Greater Vancouver Area)
Programs: DREAD Gold; UA 1.035MM; Bonvoy Au-197; PCC Elite+; CCC Elite+; MSC C-12; CWC Au-197; WoH Dis
Posts: 52,110
#508
FlyerTalk Evangelist
Join Date: Oct 2001
Location: Austin, TX
Posts: 21,177
OK, if that was the entire ticket, and it looks like it was ticketed on United, you need to call the MileagePlus Service Center and ask them to fix it.
#509
FlyerTalk Evangelist
Join Date: Aug 2015
Posts: 11,351
#510
Join Date: Sep 2008
Posts: 812
Is there some sort of pattern to determine when Mileage Plus miles can be used to book non-Star Alliance subsidiaries/partners of Star Alliance carriers?
I (pleasantly) discovered that Mileage Plus miles can be used to book Ibex Airlines, who cooperates/codeshares with ANA but isn't even majority owned by ANA. But Mileage Plus miles can't be used to book AirDo, even though AirDo is majority owned by ANA.
As another example, for Air China's majority-owned subsidiaries, Mileage Plus miles can be used on Dalian Airlines, but not Air Macau nor Tibet Airlines.
Is it just per the whims of the Star Alliance parent?
I (pleasantly) discovered that Mileage Plus miles can be used to book Ibex Airlines, who cooperates/codeshares with ANA but isn't even majority owned by ANA. But Mileage Plus miles can't be used to book AirDo, even though AirDo is majority owned by ANA.
As another example, for Air China's majority-owned subsidiaries, Mileage Plus miles can be used on Dalian Airlines, but not Air Macau nor Tibet Airlines.
Is it just per the whims of the Star Alliance parent?