LHR/MEL/Europe FF

Everytime I log in to 'my trips' there's a bunch of red text indicating a schedule change. I've clicked 'accept changes' every day for the last week or so, but the messge is always back there the next time I log in.

This is an award ticket with some segments confirmed in J/F (int/dom) and some sectors currently in X waitlisted for I (on the 'displaced passenger' waitlist).

Do I need to call UA? I'm wondering if the continued message is due to the waitlisting? (I don't want the waitlist to fail thinking I haven't confirmed the schedule change.)

jsloan

If you look carefully at your reservation, you'll likely find that the waitlisted segments are out of date -- they have old flight numbers or times or whatnot. So, yes, you should call to get it cleaned up.

LHR/MEL/Europe FF

Ah, yes. That explains it. The old segments are still in the booking (showing the waitlist cleared). The new segments are still in waitlist. I'll give them a call. Thanks.

Just to update - this was indeed the problem. A quick 30 second call to UA and it was resolved, and the waitlist to I class was preserved

Jeoffke

I had the same issue before. I kept clicking the accept button, but I would just keep getting presented with the same page of the schedule change. I contacted UA via Twitter and they resolved it. This actually happened more than once for the same trip.
Their service via Twitter was really good by the way

crimsona

Had a two hour schedule change, which did not work for us. Called in and eventually got them to move us to a later flight. Never got an email though

Checking manage my booking, the flights are updated on the screen but the ticket still looks like the original (original date and flight numbers)

Is this normal? Should I be seeing a new ticket number? Do I need to call back?

jsloan

Yes, this is normal. Your receipt is cached in United's system.

You used to be able to refresh the receipt by requesting an emailed copy of it. That option no longer seems to be present, though, so I'm not sure the best way to get it regenerated.

That said, if it's correct in the My Trips view, and there's no message that says "Contact United Reservations," you should be good.

crimsona

Thank you for that info. I logged into manage my booking on the United mobile website instead of the app and managed to email a refreshed receipt to myself.

Flight times are updated although ticket numbers still the same as original. Good enough for me

jsloan

Assuming you didn't change the number of connections, date, or the marketing carrier (airline whose flight number it is), it's normal for the ticket number to be the same.

Eclipsed830

Quick question about luggage on a United award ticket. I'm flying from CLE -> SFO -> TPE with a 15 hour layover at SFO. My flight from CLE to SFO will be on United, my SFO to TPE flight will be on EVA. If I don't have any luggage from CLE to SFO, will I be able to check two boxes (sitting at my house in SF) for my EVA flight from SFO to TPE? And will those checked bags have to follow the United luggage allowances from the first flight? (2x50) Or can I follow EVA's allowances since I'm checking my bags at SFO? (70x2)

findark

You may check luggage at the BR counter in SFO, and it should follow the BR rules since you are checking at a BR counter. With 15 hours in SFO, I think you would have to re-check anything you checked at CLE anyway.

Note that technically BR should offer you the UA non-status allowance for CLE-TPE, plus any status waivers afforded by BR. However, in cases where the operating carrier's rules are more lenient than the first marketing carrier, they almost always give you the better allowance. I assume you are flying in J?

Eclipsed830

That would have been my second question. So I check my luggage CLE -> SFO and ask them to pull it at SFO? I'm assuming I need to do that when I check in with United at the counter instead of online?

It's J on the BR flight, Economy (XN) on the UA flight... not even Economy Plus! ha I've always had very good luck with the EVA ground people at SFO so I'm not too worried about that. Do you know if they will check my passport in CLE or at SFO?

Thanks for your help!

findark

The computer will print out a bag tag for whatever you check in CLE. I'm 98% sure that the tag will only be to SFO, which means you will need to go to baggage claim on arrival at SFO and retrieve your baggage (the general rule is if 13+ hours or "overnight" they will not hold your baggage by checking it through). If, for whatever reason, the tags come out at CLE as tagged through to the BR flight, then they will transfer airside at SFO and you probably cannot have them short-checked even if you ask.

Because the underlying coupon is Business Class, you should receive the Business allowance at the counter in CLE: 2x70 lbs. You also have the ability to waitlist for I (or IN, depending on your status) on the CLE-SFO sector, since you paid for a J ticket. This is far from a guarantee of getting you into domestic F, but it's risk-free to ask for.

I would expect anyone who hands you a boarding pass to check your passport -- definitely in CLE, and probably again in SFO if you check in with BR.

SFOrunner

Can anyone recommend any international destinations that might be more likely to have Saver Award availability in F or J? Looking to leave from SFO on or around June 27th / 28th.

findark

Australia/New Zealand? I see NZ I space on LAX-AKL 27-June.

SFOrunner

Thanks! Is it safe to say that Europe is likely off of the table?