Go Back  FlyerTalk Forums > Miles&Points > Airlines and Mileage Programs > United Airlines | MileagePlus
Reload this Page >

Have a Simple Question About United Airlines/MileagePlus? Ask Here [2019]

Have a Simple Question About United Airlines/MileagePlus? Ask Here [2019]

    Hide Wikipost
Old Jan 6, 19, 4:25 am   -   Wikipost
Please read: This is a community-maintained wiki post containing the most important information from this thread. You may edit the Wiki once you have been on FT for 90 days and have made 90 posts.
 
Last edit by: WineCountryUA
Wiki Link
Welcome to this thread to ask your basic, simple questions about United Airlines, its operations, or the MileagePlus program. We know that the airline is complex and we’ve created this thread for new and veteran members to ask those basic questions about United Airlines that you think must have an easy answer but just can’t find it or aren’t sure where to look.

UA Moderator Team
Ocn Vw 1K, l'etoile, J.Edward, goalie, Pat89339, WineCountryUA

These are the two rules for this thread:
  1. Use this thread for a simple, basic question. Moderators may move posts to a new / existing thread if appropriate.
  2. Any member who can post a constructive, patient answer is welcome to reply.

Generally, there are not long discussions of an issue in this thread. If it appears that is needed, the posts will be moved to an existing thread or used as the start of a new separate thread.

Additional tools for members seeking information about MileagePlus:

United MileagePlus Master Wiki

"New" United Airlines Forum Glossary

Here is a link to recent previous threads:
Have a Simple Question About United Airlines/MileagePlus? Ask Here [2018]

Have a Simple Question About United Airlines/MileagePlus? Ask Here [2017]

Have a Simple Question About United Airlines/MileagePlus? Ask Here [2016 Part II]

Have a Simple Question About United Airlines/MileagePlus? Ask Here [2016 Part I]

Have a Simple Question About United Airlines/MileagePlus? Ask Here [2015 -Part II]...

Have a Simple Question About United Airlines/MileagePlus? Ask Here [2015 Thread]...
Print Wikipost

Old Mar 2, 19, 9:12 am
  #256  
Moderator: Budget Travel forum & Credit Card Programs, FlyerTalk Evangelist
 
Join Date: Aug 2002
Location: YYJ/YVR/SEA
Programs: UA lifetime MM / *A Gold
Posts: 13,265
Originally Posted by kiloohm View Post
I had a flight FSD-DEN-PHX-EWR-YHZ (I know this is crazy but it was the only way to get to my destination at the time I needed to). The PHX-EWR segment was a red eye so wanted to maximize my chances of upgrading it. I called in to be waitlisted using a RPU only on that segment and my reservation showed as such.
Before the flight, the DEN-PHX segment cleared upgrade using a CPU but the PHX-EWR didn't clear and I never got the RPU redeposited in my account.


Questions are: should I get my RPU back in that case? How long does it take to get is back (flight was 3 weeks ago). Should I email 1K voice to ask for it?

I'm new to 1K status so not sure how to proceed...
Yes, you should get your RPU back.

It is not always automatic. When I was 1K I always called, but you should be able to do it via 1K email as well.
kiloohm and Kannai like this.
EmailKid is offline  
Old Mar 2, 19, 11:38 am
  #257  
 
Join Date: Nov 2018
Location: Istanbul, Turkey
Programs: BAEC Silver, TK M&S Elite Plus, KE SPC, PC Bolbol, KK Brnz, LCA Silv, HH Blue, Bonvoy
Posts: 1,786
Just a quick question,

I will fly LAX-XXX tomorrow on a direct red-eye flight however I have the option to change my flight to LAX-EWR-XXX as I also want to experience the new UA 787-10 and their Premium Service route Economy service. I have heard that United started to serve the regular 3h+ domestic product on their LAX-EWR and SFO-LAX routes on their Economy and EconomyPlus cabin. Is this true or they still serve an improved service ( like AA or DL from JFK ).

Thanks in advance,
ISTFlyer is offline  
Old Mar 2, 19, 2:57 pm
  #258  
 
Join Date: Nov 2014
Location: MSP
Programs: UA 1K, DL PM, WN, Global Entry; +others wherever miles/points are found
Posts: 9,938
Originally Posted by ekwang View Post
Flying Z fare end of month RT PDX-DUB: Can I use this business class lounge?
I don't know the current lounge situation in DUB, but there is almost always a contract lounge for paid J pax who are departing. Last I heard it was 51st & Green for flights which have US preclearance.

Originally Posted by Mogreen View Post
Flying SEA-IAH-FRA 3/24 and return is FRA-ORD-SEA 3/29 and have applied GPU hoping for upgrade Am a 1K . When I look at Manage Trip on the United website it has shown Upgrade requested next to each segment.

Today the FRA-ORD segment is now repeated at the bottom with a yellow border , and states Flight To Chicago Waitlisted

Any idea what this means , positive ? negative ? This is the international segment with the most availability so thinking positive but have not seen an indication that upgrade went through
You should check carefully that the FRA-ORD segment with the waitlist is exactly the same flight as the confirmed Economy segment. While the display sometimes does this (and it doesn't mean anything), it will always do it if there is e.g. a minor schedule change and the waitlisted PZ segment is not changed to reflect that. If the upgrade request is out of sync, it will not clear.

Also, as an aside, you can fly SEA-FRA nonstop on LH and I find it to be a much easier upgrade. (It does require a slightly more expensive Economy fare though.)

Originally Posted by ISTFlyer View Post
Just a quick question,

I will fly LAX-XXX tomorrow on a direct red-eye flight however I have the option to change my flight to LAX-EWR-XXX as I also want to experience the new UA 787-10 and their Premium Service route Economy service. I have heard that United started to serve the regular 3h+ domestic product on their LAX-EWR and SFO-LAX routes on their Economy and EconomyPlus cabin. Is this true or they still serve an improved service ( like AA or DL from JFK ).

Thanks in advance,
What "improved service" are you thinking of? On p.s. routes, UA will serve a hot meal and free alcoholic beverages in Economy Plus, and no additional soft product in Economy. If you have access to the E+ cabin, the 787-10 gives you a shot at choosing a Premium Economy seat for the same price, and getting the E+ service.
ekwang likes this.
findark is offline  
Old Mar 4, 19, 2:17 am
  #259  
 
Join Date: Apr 2014
Location: HND, NRT
Programs: UA 1K
Posts: 193
Originally Posted by QtownDave View Post
I don't know, maybe 6K for each person.

EWR-MUC and then VIE-EWR.
Domestic flights on NH in Japan are 5K one-way short distances, 8K long distance,
Kannai is offline  
Old Mar 4, 19, 10:27 am
  #260  
 
Join Date: Sep 2011
Programs: UA Premier Gold
Posts: 84
Something odd happened today, maybe you guys can help.



I was checking in today for my IAD-EWR-BOS flights. During that I was asked if I wanted to volunteer (650 USD was the lowest bid for me to select) to take a different flight. The options I had were 10:30 am, 12:30 pm and one more flight I do not recall. The odd things is that my original flight is scheduled to depart at 5:25 pm, thus later than all the other flights which never happened to me before. So I went to the airport to aim for the 12:30 pm flight. I approached the agents at check-in, information desk and gate, but all were clueless how to handle this since they only look for people that volunteer to take a later flight if their flight is overbooked.



Anyways, did this happen to anyone else? And if so, how did you handle the situation. The way it looks like I got myself a lot more time in the lounge than planned and will have to take the flight as I had booked it.
Flauschie_Mr is offline  
Old Mar 4, 19, 10:34 am
  #261  
FlyerTalk Evangelist
 
Join Date: Oct 2001
Location: Austin, TX
Posts: 10,214
Originally Posted by Flauschie_Mr View Post
The odd things is that my original flight is scheduled to depart at 5:25 pm, thus later than all the other flights which never happened to me before..
It doesn't make any sense that they would ask for volunteers and offer flights several hours earlier. Are you certain those weren't for flights tomorrow or the day after? That's happened to me, and it's extremely subtle; I missed it at first. They print the date but don't call it out or highlight it or anything.
jsloan is online now  
Old Mar 4, 19, 11:00 am
  #262  
 
Join Date: Sep 2011
Programs: UA Premier Gold
Posts: 84
Originally Posted by jsloan View Post
It doesn't make any sense that they would ask for volunteers and offer flights several hours earlier. Are you certain those weren't for flights tomorrow or the day after? That's happened to me, and it's extremely subtle; I missed it at first. They print the date but don't call it out or highlight it or anything.
I checked the United App yesterday (Sunday) and had similar offers for the same time (the $ amount was lower though, 300USD at that time). However, I have to admit that I did not check the date, maybe all the 'offers' where indeed for tomorrow Tuesday.

Is there any way that allows me to look at the bid I made to find out what date it was for?

Last edited by Flauschie_Mr; Mar 4, 19 at 11:34 am
Flauschie_Mr is offline  
Old Mar 5, 19, 7:32 pm
  #263  
 
Join Date: Jul 2013
Location: CLE
Programs: NEXUS, MileagePlus 1K, IHG Spire, Marriott Gold, HHonors Diamond
Posts: 131
I have an award flight booked as 2 RT's for a total of 10 people on multiple reservations. I need to swap one of the persons in our party. I know that you cannot simply do a name change, you must cancel and rebook with the new person. I would like to book the same flights. On the outbound flights, one segment is on UA and the other is AC. On the return flights, there are 2 UA segments. I believe that when you cancel a UA award flight, X or XN availability typically opens up right away. However, I don't know about AC. Anybody have any thoughts on this? Would be convenient to have all 10 of us on the same flights rather than 9 on one and 1 on another. Thanks.
trmbn65 is online now  
Old Mar 5, 19, 8:06 pm
  #264  
A FlyerTalk Posting Legend
 
Join Date: Apr 2004
Location: GVA (Greater Vancouver Area)
Programs: DREAD Gold; UA 1.021MM; Bonvoy Au-197; PCC Elite+; CWC Au-197; CCC Elite; WoH Dis
Posts: 49,328
Originally Posted by trmbn65 View Post
I believe that when you cancel a UA award flight, X or XN availability typically opens up right away.
I would say this is rarely true. You may get lucky, but you should expect to have to pay for the new person.
mahasamatman is offline  
Old Mar 5, 19, 8:08 pm
  #265  
Moderator: United Airlines; FlyerTalk Evangelist
 
Join Date: Jun 2007
Location: SFO
Programs: UA Gold 1.85MM, Hyatt Discoverist, Marriott Plat/LT Gold, Hilton Silver, IHG Gold
Posts: 47,607
Originally Posted by trmbn65 View Post
. I believe that when you cancel a UA award flight, X or XN availability typically opens up right away. ....
Perhaps if you book and cancel very soon afterwards but if there has been any significant lapse of time, I would not expect for that to happen. Same for partners.

Award inventory is not an isolated quantity. Award inventory is part of an overall picture and if space is returned later the carrier may or may not make it available immediately or later as award space.

So it may happen but you can not count on it.
WineCountryUA is offline  
Old Mar 6, 19, 12:44 am
  #266  
 
Join Date: Feb 2013
Programs: Hyatt Explorist, MLife Gold, Marriott Gold, HHonors Gold, SPG Gold, Amex Plat
Posts: 3,297
Originally Posted by trmbn65 View Post
I have an award flight booked as 2 RT's for a total of 10 people on multiple reservations. I need to swap one of the persons in our party. I know that you cannot simply do a name change, you must cancel and rebook with the new person. I would like to book the same flights. On the outbound flights, one segment is on UA and the other is AC. On the return flights, there are 2 UA segments. I believe that when you cancel a UA award flight, X or XN availability typically opens up right away. However, I don't know about AC. Anybody have any thoughts on this? Would be convenient to have all 10 of us on the same flights rather than 9 on one and 1 on another. Thanks.
I considered canceling and rebooking a UA award on AC metal for our family of 5 (within 24 hours of booking). Was told that those seats may or may not go back into inventory and that UA only has access to 9 seats. So there were only 4 left for our flight. Not knowing if we could ensure the fifth seat, I just left as is. If there is an available seat on the UA website for your flights, I’d suggest booking a new ticket then canceling the original one. Also you’d want to know how quickly points from cancellation repost to your account, if you need them for rebooking. I once had to wait a day or two to get some Delta points back. Maddening.
Stgermainparis is offline  
Old Mar 6, 19, 7:30 am
  #267  
 
Join Date: Jan 2012
Location: Osaka
Programs: Hyatt Explorist, Hilton Gold, UA
Posts: 2,706
Award booking changeable within 24 hr?

I seem to recall that an award booking made on the UA website (this would be for a *A round-trip), can be changed/cancelled without fee/penalty within 24 hr of the booking. Is this still true?

Thanks
OsakaWino is online now  
Old Mar 6, 19, 7:45 am
  #268  
 
Join Date: Apr 2017
Location: FRA
Programs: Hilton Dia, Marriott PP, UA *G, SK Dia
Posts: 135
I got a UA RT flight booked in Economy via LH.
My UA MP number including seat reservations are saved via LH website.
But when I open the booking on UA website, it shows no frequent flyer details at all.
When I try to add that information via UA website, it's telling me that there is a mismatch with my name and UA MP details - I think because LH put "MRDR" in there which UA can't process.
I'm a bit afraid to miss out on my opportunity to get upgraded to Eco+ due to UA MP status.
What is the easiest way to fix this? Will it work at check-in? Call UA? Call LH to remove the MRDR from my name?
Thanks
flockavelliFT is offline  
Old Mar 6, 19, 8:31 am
  #269  
FlyerTalk Evangelist
 
Join Date: Oct 2001
Location: Austin, TX
Posts: 10,214
Originally Posted by OsakaWino View Post
I seem to recall that an award booking made on the UA website (this would be for a *A round-trip), can be changed/cancelled without fee/penalty within 24 hr of the booking. Is this still true?

Thanks
Yes.
jsloan is online now  
Old Mar 6, 19, 10:06 am
  #270  
 
Join Date: Apr 2012
Location: DTW/MBS/AZO
Programs: UA 1K,AA Plat, Marriott Platinum, HHonors Diamond, Starbucks Gold
Posts: 2,942
Flying lax-ewr-dtw tomorrow.
Used an RPU for lax-ewr but specifically excluded ewr-Dtw for me and my fiancée.

After checking in today, I show up on the CPU list ewr-dtw but not, my fiancée. I know that reservations get split automatically at checkin, but should that exclude her for being CPU eligible with me on the second flight?

1K desk said airport would have to add her.
i rechecked her in - she appears to have my status still, can pick e+ seats and SDC for free, etc. The app also says she has been added to the CPU list.

Last edited by BThumme; Mar 6, 19 at 10:19 am
BThumme is offline  

Thread Tools
Search this Thread