United App: discussion, bugs, ... (Android , IOS, ...) {Archive}
#436
A FlyerTalk Posting Legend
Join Date: Apr 2013
Location: PHX
Programs: AS 75K; UA 1MM; Hyatt Globalist; Marriott LTP; Hilton Diamond (Aspire)
Posts: 56,300
I know how the app works. I currently have 7 active itineraries, including a departure on Friday, all of which I babysit using the app. It's annoying as heck right now. The fact that the home screen will change at some point on Thursday doesn't make that any better at all. I don't understand why people defend UA's destruction of a perfectly fine interface so they can cram more marketing down our throats.
#437
FlyerTalk Evangelist
Join Date: Jun 2003
Location: DEN
Programs: UA MM Plat; AA MM Gold; HHonors Diamond
Posts: 15,866
Still using the old App on my Android and very happy
#438
Join Date: Jul 2013
Location: DAY/CMH
Programs: UA MileagePlus
Posts: 2,474
One feature I discovered and appreciated on my most recent trip was the animated map providing directions from gate to gate during a connection. It's infinitely better than the static terminal maps (which are still available). I've just popped up one of the static maps and I see it has directions available if you enter starting and ending points. I suppose this was available on the old app, but I never noticed it; it failed the "discoverability" test in user-interface design for me. Now, when you're in a Layover tab of the Trip Details window*, you can tap a link to get the directions map pre-loaded with your landing and departure gates.
*This is not the Reservation Details window which is carried over from the old app.
#439
A FlyerTalk Posting Legend
Join Date: Apr 2013
Location: PHX
Programs: AS 75K; UA 1MM; Hyatt Globalist; Marriott LTP; Hilton Diamond (Aspire)
Posts: 56,300
#440
Join Date: Jul 2013
Location: DAY/CMH
Programs: UA MileagePlus
Posts: 2,474
I'm a software developer and I've often observed that people focus on whatever is less ideal in an update, often missing whatever improvements come along with it. This is a natural aspect of being human. It doesn't offend me that United has occupied temporarily unused space on the home screen with ads, so I don't focus on them.
#441
A FlyerTalk Posting Legend
Join Date: Apr 2013
Location: PHX
Programs: AS 75K; UA 1MM; Hyatt Globalist; Marriott LTP; Hilton Diamond (Aspire)
Posts: 56,300
You may find that if your eyesight declines with age (as mine has), these kinds of changes will have a materially negative effect on your ability to navigate the home page, particularly in low light situations. None of your commentary changes that very basic fact for me.
#442
Join Date: Jul 2013
Location: DAY/CMH
Programs: UA MileagePlus
Posts: 2,474
#443
Join Date: Jun 2015
Posts: 709
Not happy with the disappearing boarding passes in the new app. First trip on new app. Single segment worked ok, return connection would only show first segment pass and it kept disappearing. Could get it to come back by goiong to check-in page and seeing the "you are already checked in" message. Then after boarding, pass for flight I was on dissapeared and it would only show connection.
#444
Join Date: Feb 2019
Posts: 2
United Airlines App booking a different passenger
Hi!
Im brand new to this forum. Thanks for any help in advance!
Today I tried to book a ticket (SAN to SFO one way) for my college-aged son through my United app. Ive done this numerous times in the past. But for whatever reason, today the App would not let me select a passenger (in my saved travelers) other than myself. I ended up having to go to my computer (instead of booking it on my phone) and book the ticket while not signed into my account.
Anyone run into this problem? Maybe a new bug in the App?
Im brand new to this forum. Thanks for any help in advance!
Today I tried to book a ticket (SAN to SFO one way) for my college-aged son through my United app. Ive done this numerous times in the past. But for whatever reason, today the App would not let me select a passenger (in my saved travelers) other than myself. I ended up having to go to my computer (instead of booking it on my phone) and book the ticket while not signed into my account.
Anyone run into this problem? Maybe a new bug in the App?
#445
Join Date: May 2016
Location: SLC
Programs: United Gold, Hilton Silver, Hertz President's Circle
Posts: 768
Hi!
Im brand new to this forum. Thanks for any help in advance!
Today I tried to book a ticket (SAN to SFO one way) for my college-aged son through my United app. Ive done this numerous times in the past. But for whatever reason, today the App would not let me select a passenger (in my saved travelers) other than myself. I ended up having to go to my computer (instead of booking it on my phone) and book the ticket while not signed into my account.
Anyone run into this problem? Maybe a new bug in the App?
Im brand new to this forum. Thanks for any help in advance!
Today I tried to book a ticket (SAN to SFO one way) for my college-aged son through my United app. Ive done this numerous times in the past. But for whatever reason, today the App would not let me select a passenger (in my saved travelers) other than myself. I ended up having to go to my computer (instead of booking it on my phone) and book the ticket while not signed into my account.
Anyone run into this problem? Maybe a new bug in the App?
#446
Join Date: Feb 2019
Posts: 2
I was on a new computer and didnt have my login info handy. I was trying to book the ticket before it sold out (several other times for that day had already sold out).
So when it wasnt working on the app, I was getting a bit frantic.
So when it wasnt working on the app, I was getting a bit frantic.
#447
FlyerTalk Evangelist
Join Date: Aug 2015
Posts: 11,359
I haven't booked in the app, so not specifically sure about the problem you had, but with the new app I have noticed a mix of random unresponsiveness and strange display problems when I've been using the it for a while. These are resolved if closed and reopened.
#448
Join Date: Mar 2013
Location: BDL/NYC/BOS
Programs: UA/*A Gold, Global Entry, Marriott Plat, Hilton+IHG Gold, Hertz PC, DL
Posts: 1,751
in the ios app (and perhaps android as well), you have to de-select your name in the list of saved travelers in order to select someone else. its not intuitive, and simply a poor design.
#449
Join Date: Jan 2008
Location: EAU
Programs: UA 1K, CO Plat, NW Plat, Marriott Premiere Plat, SPG Plat, Priority Gold, Hilton Gold
Posts: 4,711
Same for android, and same conclusion - it's poor design. When you click "other travelers", it should deselect you automatically. If you close back to just you without selecting another traveler, it should select you again.
#450
FlyerTalk Evangelist
Join Date: Oct 2003
Location: Floating around
Programs: UA 1K (1MM), DL Gold (1MM), Marriott LTT
Posts: 10,327
Not to nitpick, but I think 'Travel Options' only shows up (on the home screen card) after you've checked in, while 'Trip Details' does show up a few days prior and stays there until a while after the trip is done. So I imagine you meant 'Trip Details' was showing when 'Check In' popped up?
-RM