United App: discussion, bugs, ... (Android , IOS, ...) {Archive}
Jan 8, 2019, 11:22 am
#121
FlyerTalk Evangelist
Join Date: Apr 2009
Location: where lions are led by donkeys...
Programs: Lifetime Gold, Global Entry, Hertz PC, and my wallet
Posts: 20,340
Looks like the same waste of screen as the Hilton App. 
Jan 8, 2019, 1:08 pm
#122
Join Date: May 2009
Location: Washington, DC
Programs: UA 1K 1MM, AA, DL
Posts: 7,418
Preview on United Hub:
https://hub.united.com/united-app-tr...625355292.html
Looks like some really good ideas. Hopefully implementation to match.
https://hub.united.com/united-app-tr...625355292.html
Looks like some really good ideas. Hopefully implementation to match.
Jan 8, 2019, 1:15 pm
#123
FlyerTalk Evangelist
Join Date: Aug 2015
Posts: 11,459
Preview on United Hub:
https://hub.united.com/united-app-tr...625355292.html
Looks like some really good ideas. Hopefully implementation to match.
https://hub.united.com/united-app-tr...625355292.html
Looks like some really good ideas. Hopefully implementation to match.
...
Enlisting the help of over 500 participants during our research and discovery phase, the feedback we received helped to guide the design as well as app improvements. And during the beta test phase, we expanded testing to include real users (we invited more than 1,000 employees and customers) to ensure the updates would drive the intended value. With 3,500 bookings created and 22,000 reservations viewed, we made sure the updates to the app were functional and helped to improve a user's overall experience.
...
Enlisting the help of over 500 participants during our research and discovery phase, the feedback we received helped to guide the design as well as app improvements. And during the beta test phase, we expanded testing to include real users (we invited more than 1,000 employees and customers) to ensure the updates would drive the intended value. With 3,500 bookings created and 22,000 reservations viewed, we made sure the updates to the app were functional and helped to improve a user's overall experience.
...
Jan 8, 2019, 1:19 pm
#124
A FlyerTalk Posting Legend
Join Date: Aug 2003
Programs: UA 1K 1MM (finally!), IHG AMB-Spire, HH Diamond
Posts: 60,169
Yes the context/time aware customized stuff is good. Hopefully all the MP account history and flight seat maps and upgrade/standby lists stay at least as informative as it is now, if not more so.
Integrating Premier tracker in the app v having to log into another website would be good too.
Integrating Premier tracker in the app v having to log into another website would be good too.
Jan 8, 2019, 1:22 pm
#125
Join Date: May 2010
Location: AVP & PEK
Programs: UA 1K 1.8MM
Posts: 6,341
And the credit card ad is there of course, although not as bad as my previous example.
Not a good start to this version...
Jan 8, 2019, 3:18 pm
#126
FlyerTalk Evangelist
Join Date: Jun 2010
Location: TOA
Programs: HH Diamond, Marriott LTPP/Platinum Premier, Hyatt Lame-ist, UA !K
Posts: 20,061
Code:
W A S T E
O F
S P A C E
David
Jan 8, 2019, 3:39 pm
#127
A FlyerTalk Posting Legend
Join Date: Aug 2003
Programs: UA 1K 1MM (finally!), IHG AMB-Spire, HH Diamond
Posts: 60,169
Jan 8, 2019, 7:42 pm
#128
FlyerTalk Evangelist
Join Date: Jun 2010
Location: TOA
Programs: HH Diamond, Marriott LTPP/Platinum Premier, Hyatt Lame-ist, UA !K
Posts: 20,061
I (and many on FT) are the frequent fliers: 10+ segments active over multiple days, 5+ PNRs, etc., juggling SDCs, flight status pages, upgrade options, researching additional flights (i.e. what flight options are available on which planes and seats). Wasting this space and forcing us to scroll to infinity to find and locate data will not only slow me down but potentially clog access points (security check points, UCs, gates) as people scroll and scroll to find a relevant link or boarding pass page.
The current My Account web page as well as each individual reservation/PNR web page are incredibly terrible examples of how to waste space. I truly hate spending the time scrolling and scrolling and scrolling and waiting for pages and screens to update.
Maximize information content/minimize network traffic - that should be their mantra. Instead UA and its developers have moved to crapify/wasted space approaches to the UIs on both on the app and the web.
David
Jan 8, 2019, 7:47 pm
#129
Join Date: Mar 2015
Location: NYC (Primarily EWR)
Programs: UA 1K / *G, Marriott Bonvoy Gold; Avis PC
Posts: 9,002
Preview on United Hub:
https://hub.united.com/united-app-tr...625355292.html
Looks like some really good ideas. Hopefully implementation to match.
https://hub.united.com/united-app-tr...625355292.html
Looks like some really good ideas. Hopefully implementation to match.
Jan 8, 2019, 7:49 pm
#130
FlyerTalk Evangelist
Join Date: Oct 2003
Location: Floating around
Programs: UA 1K (1MM), DL Gold (1MM), Marriott LTT
Posts: 10,342
BTW, why do you think they're moving the absurd ad to the bottom of the screen? Because most of the taps will be at the bottom so you will have to see it even more than you do today at the top of the screen.
I almost never touch anything at the top of the screen except the folder icon to look at my itineraries. Everything else is done at the bottom like flight status or entertainment. And based on the screen shot they showed on hub.united, they will still have 'tabs' at the bottom of the screen that will be heavily used. So let's move the ad to the bottom where more people will see it.
Not saying this isn't a sound business move. Simply saying it's yet another annoyance.
-RM
I almost never touch anything at the top of the screen except the folder icon to look at my itineraries. Everything else is done at the bottom like flight status or entertainment. And based on the screen shot they showed on hub.united, they will still have 'tabs' at the bottom of the screen that will be heavily used. So let's move the ad to the bottom where more people will see it.
Not saying this isn't a sound business move. Simply saying it's yet another annoyance.
-RM
Jan 8, 2019, 8:21 pm
#131
Join Date: May 2009
Location: Washington, DC
Programs: UA 1K 1MM, AA, DL
Posts: 7,418
yeah, but that's true with the current app as well. What *would* be useful when such a trip is upcoming - a blank screen? (Other than, of course, a visa scan that actually verified your visa in advance).
Jan 8, 2019, 9:38 pm
#132
Join Date: May 2010
Location: AVP & PEK
Programs: UA 1K 1.8MM
Posts: 6,341
Aye, but the current app doesn't tempt me to do something that won't actually work; I'd have to select it myself if I so choose.
Jan 8, 2019, 11:03 pm
#133
Join Date: Sep 2007
Location: Washington DC
Programs: Delta DM CO PE OZ GE AMTRAK
Posts: 524
"Ready for check-in" on home screen: a feature right there that is useless to me as check-in won't be able to complete [for all my trips to China] without Visa verification at the airport anyway.
And the credit card ad is there of course, although not as bad as my previous example.
Not a good start to this version...
And the credit card ad is there of course, although not as bad as my previous example.
Not a good start to this version...
Jan 8, 2019, 11:48 pm
#134
A FlyerTalk Posting Legend
Join Date: Jun 2005
Posts: 57,563
"Ready for check-in" on home screen: a feature right there that is useless to me as check-in won't be able to complete [for all my trips to China] without Visa verification at the airport anyway.
And the credit card ad is there of course, although not as bad as my previous example.
Not a good start to this version...
And the credit card ad is there of course, although not as bad as my previous example.
Not a good start to this version...
Jan 9, 2019, 3:53 am
#135
Join Date: May 2010
Location: AVP & PEK
Programs: UA 1K 1.8MM
Posts: 6,341