United App: discussion, bugs, ... (Android , IOS, ...) {Archive}
Jan 3, 2019, 4:54 am
#16
Join Date: Jul 2014
Location: Rowley, MA / Edgartown, MA / Christiansted, St. Croix (USVI)
Programs: UA LT GS/4.96MM, Marriott LT Titanium, IHG Platinum, Global Entry, TSA Pre✓, Korea SeS, APEC
Posts: 579
Since the merger the IT group has produced one disaster after another, once they finely tweak it back to usable they tend to make another “big” change, putting we users back behind the eight ball 🎱 again. I don’t understand the need to confuse customers under the justification of change for the sake of change. Please stop fixing what ain’t broken. Having to decipher each new stab at a UX design is a pain for users. For some reason UA uses a completely new design and logic flow with each overhaul, rather than taking a step-by-step approach that evolves the user interface while adding functionality. This radical change approach isn’t appreciated by me, at a minimum.
Jan 3, 2019, 4:58 am
#17
Join Date: Jul 2018
Location: Ventura
Programs: Gov't Travel Aficionado, UA Plat
Posts: 288
Not looking forward to watching the little airplane icon flying by all the streaks while I wait 15 seconds for something that used to take 3.
Jan 3, 2019, 5:06 am
#18
Join Date: Dec 2007
Location: Las Vegas
Programs: DL Platinum, AA Lifetime Gold, Hilton Diamond, Marriott Platinum, Radisson Premium
Posts: 6,638
In terms of functionality and features, I'm really happy with the app. However, there are a few things that I wish they'd change.
For instance, if I exit out of the app for even a millisecond, I get the "United Data Services Not Available" if I am in the middle of looking up a reservation or otherwise clicking something. I then have to repeat the process.
On Delta's app the reservation data (assumedly) is embedded into the app while on UAL app there is a bit of a wait to load the reservations and to change seats. Occasionally the reservation will not load and I have to repeat the process again.
It's also very puzzling that the app is incapable of showing GPU/RPU data. What's the issue here?
Delta's app seems to be much faster and more streamlined.
That being said, united.com is a total cluster. If the same people who designed that are now redesigning the app, then yeah, not good news!
For instance, if I exit out of the app for even a millisecond, I get the "United Data Services Not Available" if I am in the middle of looking up a reservation or otherwise clicking something. I then have to repeat the process.
On Delta's app the reservation data (assumedly) is embedded into the app while on UAL app there is a bit of a wait to load the reservations and to change seats. Occasionally the reservation will not load and I have to repeat the process again.
It's also very puzzling that the app is incapable of showing GPU/RPU data. What's the issue here?
Delta's app seems to be much faster and more streamlined.
That being said, united.com is a total cluster. If the same people who designed that are now redesigning the app, then yeah, not good news!
Jan 3, 2019, 5:42 am
#19
Join Date: May 2009
Location: Herndon, Virginia
Programs: Mileage Plus 1k, 2.3MM Flyer, Hilton Diamond, Marriott Platinum Elite
Posts: 187
Just another opportunity for United to show how much it hates its customers. Upsells and stock price trump usability and customer satisfaction. The UA app is best in class and they will transform it into a bloated selling tool and likely take away useful information because well, what customer wants transparency in 2019? This will be yet another change we will hate.
Jan 3, 2019, 6:00 am
#20
FlyerTalk Evangelist
Join Date: Oct 2006
Location: SFO/SJC
Programs: UA Silver, Marriott Gold, Hilton Gold
Posts: 14,878
to the norm currently.
Jan 3, 2019, 6:05 am
#21
FlyerTalk Evangelist
Join Date: Mar 2014
Location: 4éme
Posts: 12,012
The only enhancement I'd like to see is the ability to apply upgrade instruments.
Jan 3, 2019, 6:34 am
#22
Join Date: Sep 2013
Location: CHS
Programs: UA GS, Bonvoy Amabassador, Hertz PC
Posts: 2,589
Now that you can use fingerprint to login it isn't as bad, but it would be nice
That would be the only thing that would be cool to be added, but not the end of the world if we have to give up too much else in this "Redesign"
Jan 3, 2019, 6:48 am
#23
Join Date: Oct 2009
Location: Chicago, IL
Programs: UA 1K MM, HHonors Diamond,PC, Marriott Rewards Gold
Posts: 1,117
Jan 3, 2019, 7:19 am
#24
Join Date: Dec 2014
Programs: UA GS ,QF Plat
Posts: 686
ICYMI:
https://exclusives.mileageplus.com/L...ned-United-app
Looks like they are teaming up with The Points Guy, and allowing a small group of folks to see the new app, and meet an executive from United.
I've used the AA, and Delta App, and I feel like the United App is the best out there. I hope this new redesign does not take away any functionality.
Any FT'ers in NYC going to this and can report back to the broader group on what the new app is like?
https://exclusives.mileageplus.com/L...ned-United-app
Looks like they are teaming up with The Points Guy, and allowing a small group of folks to see the new app, and meet an executive from United.
I've used the AA, and Delta App, and I feel like the United App is the best out there. I hope this new redesign does not take away any functionality.
Any FT'ers in NYC going to this and can report back to the broader group on what the new app is like?
Jan 3, 2019, 7:23 am
#25
Join Date: Nov 2001
Location: Cleveland, Ohio, USA
Programs: UA PM, DL PM, Bonvoy Titanium, HH Gold
Posts: 1,292
Ever since the added the "Bag Tracking" feature, the United app has had everything, and more, than any of the competitor's apps contain. As others mentioned, it is definitely faster than the website and much easier to navigate for easy information. They have features that competitors don't even remotely have yet and hope that none of them go away from the redesign.
Please don't redesign the app just for the sake of redesign. It is really, really good as it is today.
Please don't redesign the app just for the sake of redesign. It is really, really good as it is today.
Jan 3, 2019, 7:49 am
#26
Join Date: Dec 2012
Location: ORD
Programs: UA 1K
Posts: 38
First the website, now the app? Oh man......
Jan 3, 2019, 7:55 am
#27
Join Date: Jul 2005
Location: NYC
Programs: Marriott Platinum Elite, National Executive, United Gold
Posts: 1,181
Breakfast for 2,500 miles does not seem like a terrible deal though...
Jan 3, 2019, 8:05 am
#28
Join Date: Aug 2008
Location: PHL
Programs: UA 1K 1MM, Marriott Gold, IHG Platinum, Raddison Platinum, Avis Presidents Club
Posts: 5,263
They must have determined that the App had too much functionality and/or was running too quickly.
Like with the website.
Like with the website.
Jan 3, 2019, 8:32 am
#29
Join Date: May 2000
Location: Houston, TX, USA
Programs: UA 1K, AA Lifetime Platinum, DL Platinum, Honors Diamond, Bonvoy Titanium, Hertz Platinum
Posts: 7,969
Jan 3, 2019, 8:39 am
#30
Join Date: Jan 2008
Location: EAU
Programs: UA 1K, CO Plat, NW Plat, Marriott Premiere Plat, SPG Plat, Priority Gold, Hilton Gold
Posts: 4,712
Like most, I am a huge fan of the app and it is one of the things that keeps me with United. My only gripe is that sometimes it gets out-of-sync (can't check in to flights under 24 hours, boarding passes missing, gate info on boarding passes old...) and hitting the reload icon doesn't get it in-sync, but over the past couple months I've noticed that less and less so perhaps they've fixed it.
The different flight status buttons is odd, and of course being able to do instrument / miles upgrades would be great, but for what I need when I'm not in front of a computer, it's pretty darned good.
Well, except when it lies about your connections.
The different flight status buttons is odd, and of course being able to do instrument / miles upgrades would be great, but for what I need when I'm not in front of a computer, it's pretty darned good.
Well, except when it lies about your connections.
