Jan 31, 2019, 12:09 pm

FlyerTalk Forums Expert How-Tos and Guides

For domestic flight issues, use Consolidated cancelled/delayed domestic flights [2019]

Information resources:
UA Flight Status
FlightAware / Flightstats (flight details)
Cancelled Flights (FlightAware)
Diverted Flights

Previous international delayed / cancelled report threads
Consolidated "Delayed/Cancelled" International Flights (2018)
Consolidated "Delayed/Cancelled" International Flights (2017)
Consolidated "Delayed/Cancelled" International Flights (2016)
Consolidated "Delayed/Cancelled" International Flights (2015)
Consolidated "Delayed/Cancelled" International Flights (2014)
Consolidated "Delayed/Cancelled" International Flights (2012/13)

If you need documentation of delay / cancellation for trip insurance or refunds from hotel / tour / .... operator, try this

Quote:

Verification letters

Upon request, we can provide a statement of proof that a United flight was delayed or canceled. You may email your request to [email protected]. Be sure to include the names of all customers in your party, confirmation number, flight numbers and dates of travel, phone contact and the email address or mailing address where you would like it sent. Please allow 5-10 business days for processing.

Consolidated delayed/cancelled international flights (2019)

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Mar 5, 2019, 11:19 am

#76

cfischer

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Quote:

Originally Posted by cesco.g

What would "scheduling issue" refer to? Crew timing out?

i assume so.

Mar 6, 2019, 12:10 am

#77

Silver Fox

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UA949 LHR-SFO 06MAR
Your plane is on its way from Washington-Dulles, delayed because our maintenance team needed to evaluate a brake issue. It is expected to arrive at 09:08 AM. We're sorry for this inconvenience. Your estimated departure time is 10:30 AM, arriving in San Francisco at 01:23 PM.

ETA: We arrived at 13:19pm ultimately. Not too bad given my recent adventure

Last edited by Silver Fox; Mar 7, 2019 at 3:20 am

Mar 6, 2019, 2:03 pm

#78

cesco.g

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Quote:

Originally Posted by Silver Fox

The issue was only two pilots were available which means they cannot fly to SFO and we had to divert to BGR to get an entire new crew.

Oh, how long were you stranded in BGR?

Mar 6, 2019, 4:37 pm

#79

Silver Fox

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Quote:

Originally Posted by cesco.g

Oh, how long were you stranded in BGR?

I eventually ended up at SFO 3 hours 53 minutes late.

Mar 6, 2019, 4:49 pm

#80

worldtrav

Join Date: May 2001

Posts: 4,771

Quote:

Originally Posted by Silver Fox

So for my recent adventure LHR-BGR-SFO they described "crew sickness" as a "scheduling issue". The issue was only two pilots were available which means they cannot fly to SFO and we had to divert to BGR to get an entire new crew. So I wonder if in Unitedspeak "scheduling issue" means "crew sickness" or similar crew issues.

Shouldn't this be a "staffing issue" and not a "Scheduling Issue" ? I'm sure the pilot was scheduled to operate the flight.

Silver Fox likes this.

Mar 6, 2019, 11:51 pm

#81

dartagnan

Join Date: Dec 2004

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UA18 delayed 2 hours MXP-EWR due to mx on inbound plane causing a swap. Called to have them put me on LH to get home earlier and told they can’t do it since I’m on a C ticket.

Mar 7, 2019, 3:18 am

#82

Silver Fox

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Quote:

Originally Posted by worldtrav

Shouldn't this be a "staffing issue" and not a "Scheduling Issue" ? I'm sure the pilot was scheduled to operate the flight.

It's what the app described it as when the delay occurred, and what their letter in response to my claim for EC261 compensation stated. Perhaps they think that "scheduling" issue gives them an out? I have no clue as they have had the "letter of intent before court action" and we will see where that heads.

Mar 7, 2019, 8:47 am

#83

threeoh

Join Date: Sep 2014

Posts: 2,531

While a pilot being sick might not be a "scheduling issue", the inability to schedule another pilot to cover that (reserve, fly one in, etc.) is a scheduling issue. I think anything that goes through the crew scheduling people gets marked as "crew scheduling", regardless of whether they just don't have enough pilots, don't have reserves at that station, or already used the reserves on another flight.

Mar 7, 2019, 1:22 pm

#84

cesco.g

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Quote:

Originally Posted by Silver Fox

I eventually ended up at SFO 3 hours 53 minutes late.

While definitely inconvenient, I had expected to be a longer delay in such a situation - assuming they had to fly a new crew up to BGR;
maybe UA was able to proactively plan on that. ....

Mar 8, 2019, 8:00 am

#85

Silver Fox

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Quote:

Originally Posted by cesco.g

While definitely inconvenient, I had expected to be a longer delay in such a situation - assuming they had to fly a new crew up to BGR;
maybe UA was able to proactively plan on that. ....

As the only Bangor I knew of was in Wales, you can probably guess that I have zero clue as to the logistics of that! But I guess they had ~10 hours to arrange it. I have no clue as to the intricacies of United logistics (I'm not sure they do at times either) but I think the call went out for a flight crew and the most miserable, don't want to be here, cabin crew possible and we got there in the end. The annoyance for me was that we landed at SFO just in time for the evening commute and so got stuck in traffic heading to the south bay. But I did get to say I have been to Maine albeit my feet never touched the ground!

Mar 16, 2019, 12:07 pm

#86

worldtrav

Join Date: May 2001

Posts: 4,771

UA110 March 15 EWR-LHR 16 hours late.

UA934 March 15 EWR-LHR 15 hours late.

Last edited by worldtrav; Mar 16, 2019 at 12:19 pm Reason: Additions

Mar 16, 2019, 5:49 pm

#87

cfischer

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Quote:

Originally Posted by worldtrav

UA110 March 15 EWR-LHR 16 hours late.

UA934 March 15 EWR-LHR 15 hours late.

UA110 ... the usual maintenance

UA934 weather???? Are they serious?

Mar 16, 2019, 5:51 pm

#88

cfischer

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UA883 LHR-EWR 763 cancelled due to crew scheduling

Mar 17, 2019, 7:07 pm

#89

prometa

Join Date: Jan 2016

Posts: 622

UA52 (IAD-ZRH) today (3/17) delayed 5 hours (and rolling) due to engine MX. Part had to come from EWR.

Last edited by prometa; Mar 17, 2019 at 7:34 pm

Mar 27, 2019, 12:15 pm

#90

narvik

Join Date: May 2010

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UA89 (EWR-PEK), March 27

Delayed ~2 hours as they try and fix cabin temperature sensor.