Consolidated Global Services Thread: Benefits, Questions, Experiences [2019]
Dec 31, 19, 12:34 am - Wikipost
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May 8, 19, 11:13 am
#631
Moderator: United Airlines; FlyerTalk Evangelist
Join Date: Jun 2007
Location: SFO
Programs: UA Plat 1.85MM, Hyatt Discoverist, Marriott Plat/LT Gold, Hilton Silver, IHG Plat
Posts: 60,072
Originally Posted by Chukiechz
Dont all chase credit card holders get on the waitlist also if they pay their fees with it?
May 8, 19, 12:45 pm
#632
Join Date: Jan 2012
Location: SFO/LIS
Programs: UA 1MM GS, Delta Skymiles Platinum, Marriott Platinum, Hyatt Explorist, Hilton Diamond
Posts: 118
Originally Posted by jjmoore
Don't forget that GS get CPU on award tickets. 
It was a good weekend for CPU to MCO. I unfortunately had to cancel that award ticket, bought a paid ticket Saturday back Monday am, and both again cleared CPU!
I have to say, same as last year, I've had excellent upgrade rates (CPU or RPU) across the domestic network whatever time of week flying out of SFO, including hub-to-hub. Yes, I've occasionally had to call to push through RPU on the most difficult routes >72h like SFO-EWR, or my favorite lie-flat SFO-EWR ~10pm flight but almost always have managed.
Similar situation for GPUs. I haven't had a single GPU not clear on multiple tens of flights to SFO-LHR, CDG, AMS, SYD, EWR-LIS.... even on things like Christmas or Thanksgiving weekends, and I don't usually book more than ~2 weeks out. I feel lucky, reading other's experiences with upgrades, and quite honestly this keeps me loyal to UA.
May 8, 19, 12:57 pm
#633
Join Date: Dec 2014
Programs: UA GS ,QF Plat
Posts: 684
Originally Posted by rieuwa
OK, I have absolutely no idea how that escaped me for 1,5 years.....
It was a good weekend for CPU to MCO. I unfortunately had to cancel that award ticket, bought a paid ticket Saturday back Monday am, and both again cleared CPU!
I have to say, same as last year, I've had excellent upgrade rates (CPU or RPU) across the domestic network whatever time of week flying out of SFO, including hub-to-hub. Yes, I've occasionally had to call to push through RPU on the most difficult routes >72h like SFO-EWR, or my favorite lie-flat SFO-EWR ~10pm flight but almost always have managed.
Similar situation for GPUs. I haven't had a single GPU not clear on multiple tens of flights to SFO-LHR, CDG, AMS, SYD, EWR-LIS.... even on things like Christmas or Thanksgiving weekends, and I don't usually book more than ~2 weeks out. I feel lucky, reading other's experiences with upgrades, and quite honestly this keeps me loyal to UA.
It was a good weekend for CPU to MCO. I unfortunately had to cancel that award ticket, bought a paid ticket Saturday back Monday am, and both again cleared CPU!
I have to say, same as last year, I've had excellent upgrade rates (CPU or RPU) across the domestic network whatever time of week flying out of SFO, including hub-to-hub. Yes, I've occasionally had to call to push through RPU on the most difficult routes >72h like SFO-EWR, or my favorite lie-flat SFO-EWR ~10pm flight but almost always have managed.
Similar situation for GPUs. I haven't had a single GPU not clear on multiple tens of flights to SFO-LHR, CDG, AMS, SYD, EWR-LIS.... even on things like Christmas or Thanksgiving weekends, and I don't usually book more than ~2 weeks out. I feel lucky, reading other's experiences with upgrades, and quite honestly this keeps me loyal to UA.
May 8, 19, 2:47 pm
#634
Join Date: Jul 2015
Location: San Francisco
Programs: UA 1K, UA 1MM, Hilton Lifetime Gold, Marriott Gold, Hertz Gold, CLEAR, AS MVP Gold
Posts: 3,063
Originally Posted by rieuwa
OK, I have absolutely no idea how that escaped me for 1,5 years.....
It was a good weekend for CPU to MCO. I unfortunately had to cancel that award ticket, bought a paid ticket Saturday back Monday am, and both again cleared CPU!
I have to say, same as last year, I've had excellent upgrade rates (CPU or RPU) across the domestic network whatever time of week flying out of SFO, including hub-to-hub. Yes, I've occasionally had to call to push through RPU on the most difficult routes >72h like SFO-EWR, or my favorite lie-flat SFO-EWR ~10pm flight but almost always have managed.
Similar situation for GPUs. I haven't had a single GPU not clear on multiple tens of flights to SFO-LHR, CDG, AMS, SYD, EWR-LIS.... even on things like Christmas or Thanksgiving weekends, and I don't usually book more than ~2 weeks out. I feel lucky, reading other's experiences with upgrades, and quite honestly this keeps me loyal to UA.
It was a good weekend for CPU to MCO. I unfortunately had to cancel that award ticket, bought a paid ticket Saturday back Monday am, and both again cleared CPU!
I have to say, same as last year, I've had excellent upgrade rates (CPU or RPU) across the domestic network whatever time of week flying out of SFO, including hub-to-hub. Yes, I've occasionally had to call to push through RPU on the most difficult routes >72h like SFO-EWR, or my favorite lie-flat SFO-EWR ~10pm flight but almost always have managed.
Similar situation for GPUs. I haven't had a single GPU not clear on multiple tens of flights to SFO-LHR, CDG, AMS, SYD, EWR-LIS.... even on things like Christmas or Thanksgiving weekends, and I don't usually book more than ~2 weeks out. I feel lucky, reading other's experiences with upgrades, and quite honestly this keeps me loyal to UA.
May 9, 19, 8:18 pm
#635
Join Date: Nov 2017
Location: New York City
Programs: UA GS 1MM
Posts: 205
Kuddos to the GS team at LAX who got me from the uber to my seat in 9 minutes today skipping a huge non TSA pre security line and making it Exactly 15 mins before departure time.
😍
😍
May 10, 19, 11:45 am
#636
Join Date: Jul 2015
Location: San Francisco
Programs: UA 1K, UA 1MM, Hilton Lifetime Gold, Marriott Gold, Hertz Gold, CLEAR, AS MVP Gold
Posts: 3,063
Also had a good interaction with GS agent. Booked tickets for myself and family SFO to CLE. I was doing a turn around RT on the trip and my family wanted one ways. I thought I could book it all online and get full benefits but quickly found out no as I split the PNR but with a call the agent quickly pushed it through. You would think the system would see my status when I book a flight signed in, on my CC, and with my UA PIN. So in the future if I want to book a flight for a family member to meet me somewhere for instance I guess I have to always call the GS desk, is this indeed the case?
May 10, 19, 1:48 pm
#637
FlyerTalk Evangelist
Join Date: Aug 2005
Location: Chicago
Posts: 11,388
Originally Posted by benewr
Kuddos to the GS team at LAX who got me from the uber to my seat in 9 minutes today skipping a huge non TSA pre security line and making it Exactly 15 mins before departure time. 😍
May 10, 19, 3:57 pm
#638
Join Date: Jan 2017
Location: SFO
Programs: United 1MM GS, Marriott Platinum Elite, Hilton Diamond, Hertz President's Circle
Posts: 281
What exactly do you want to do? Have your family/friend inherit your benefits on a different PNR or even a different routing? Get E+ seats next to you? Get CPU priority?
May 10, 19, 5:19 pm
#639
Join Date: Jul 2015
Location: San Francisco
Programs: UA 1K, UA 1MM, Hilton Lifetime Gold, Marriott Gold, Hertz Gold, CLEAR, AS MVP Gold
Posts: 3,063
Originally Posted by SFOdelayed
What exactly do you want to do? Have your family/friend inherit your benefits on a different PNR or even a different routing? Get E+ seats next to you? Get CPU priority?
May 10, 19, 11:37 pm
#640
FlyerTalk Evangelist
Join Date: Oct 1999
Posts: 11,056
Originally Posted by Ari
This is what GS is truly all about. Nothing like making your flight in a pinch.
May 11, 19, 3:14 pm
#641
FlyerTalk Evangelist
Join Date: Aug 2005
Location: Chicago
Posts: 11,388
Originally Posted by cesco.g
And LAX GS is tops in it!
May 12, 19, 12:52 am
#642
FlyerTalk Evangelist
Join Date: Oct 1999
Posts: 11,056
Originally Posted by Ari
Well with the construction they might be kept on their toes as of late . . .
May 14, 19, 3:17 pm
#643
Join Date: Jun 2015
Location: Southern California
Programs: UA Global Services
Posts: 115
So I needed to get to Paris from LA and it was cheaper for me to book LAX to LHR on UA and then a separate trip from LHR to CDG. The connection is very tight... and if it were all a single United itinerary, I have no doubt UA would send a car and help me with the connection. Since United is unaware that I am connecting, can I call Global Services and request that they help me make my connection?
Anyone have any experience with this? Without UA driving me over, I really worry about making the connection?
Anyone have any experience with this? Without UA driving me over, I really worry about making the connection?
May 14, 19, 4:30 pm
#644
Original Poster
Join Date: Dec 2004
Location: BOS<>NYC<>BKK
Programs: UA 4.1MM LT-GS; AA1MM; Amtrak SE; MAR LT TITAN; PC Plat; HIL DIA; HYA GLOB
Posts: 4,139
Originally Posted by dangerhsun
So I needed to get to Paris from LA and it was cheaper for me to book LAX to LHR on UA and then a separate trip from LHR to CDG. The connection is very tight... and if it were all a single United itinerary, I have no doubt UA would send a car and help me with the connection. Since United is unaware that I am connecting, can I call Global Services and request that they help me make my connection?
Anyone have any experience with this? Without UA driving me over, I really worry about making the connection?
Anyone have any experience with this? Without UA driving me over, I really worry about making the connection?
May 14, 19, 4:35 pm
#645
Join Date: Dec 2007
Location: SYD
Programs: UA GS, BA Gold, Marriott Titanium/LT Plat, IHG Gold, National Exec Elite, Hertz PC
Posts: 1,404
Which airline are you flying LHR-CDG? UA?
There's a special GS desk that monitor tight connections, but they don't monitor connections on separate tickets. I'd definitely ask at LAX.
There's a special GS desk that monitor tight connections, but they don't monitor connections on separate tickets. I'd definitely ask at LAX.
