Jan 21, 2019, 2:25 pm
Last edit by: WineCountryUA
Related threads
2019 Let's Eat - United First, United Business, & Premium Transcon Service
2019 Let's Eat - Economy Class (Domestic & International)
And the 2018 thread is here: 2018 Let's Eat - Polaris Business
2019 Let's Eat - United First, United Business, & Premium Transcon Service
2019 Let's Eat - Economy Class (Domestic & International)
And the 2018 thread is here: 2018 Let's Eat - Polaris Business
2019 Let's Eat - Polaris Business
Apr 18, 2019, 9:35 am
#436
Join Date: Apr 2007
Location: USA
Programs: AAdvantage, MileagePlus, SkyMiles
Posts: 4,158
Really? Judging by the photos, the casserole plates now used in J looks exactly the same as domestic F.
Apr 18, 2019, 9:40 am
#437
FlyerTalk Evangelist
Join Date: Feb 2007
Location: Los Angeles / Basel
Programs: UA 1K MM, AA EXP, Hyatt Globalist
Posts: 26,911
Apr 18, 2019, 9:51 am
#438
Join Date: Jan 2005
Location: New York, NY
Programs: UA, AA, DL, Hertz, Avis, National, Hyatt, Hilton, SPG, Marriott
Posts: 9,441
The presentation is sloppy, and sauces/juices/sides all sort of coalesce in the plate, but I don't think there's been a material cut to portion size.
Apr 18, 2019, 12:08 pm
#439
FlyerTalk Evangelist
Join Date: Sep 2003
Location: Honolulu Harbor
Programs: UA 1K
Posts: 14,993
Flew a 772 w/ new Polaris seats last week and service was drawn out w/ FA's rushing. Yesterday, on a 788, service seemed normal paced and unrushed. I think I'll take an old 788 in 4DE over new Polaris seat and service anytime. There's more privacy in new Polaris seats, but it does seem tighter / smaller footwells and the FA/passenger ration is a lot lower. The walls in the new Polaris seats make it a little more difficult for FAs to observe how one's doing or lacking something. They also had to spend a bit more time looking up at seat # to figure what went where with staggered layout.
Last edited by IAH-OIL-TRASH; Apr 18, 2019 at 12:13 pm
Apr 18, 2019, 2:23 pm
#440
Join Date: Oct 2005
Programs: Continental
Posts: 1,588
Let me clarify about the picture. It was taken on the HKG-SFO flight in January.
The mystery meat once again appeared on a flat plate on my SFO-EWR flight on Tuesday 4/16.
I was so revolted by it I couldn't even take a picture this time...just set it aside and waited for the chicken.
I should have taken a picture of the inside of the "meat"...it is truly disgusting.
The mystery meat once again appeared on a flat plate on my SFO-EWR flight on Tuesday 4/16.
I was so revolted by it I couldn't even take a picture this time...just set it aside and waited for the chicken.
I should have taken a picture of the inside of the "meat"...it is truly disgusting.
Apr 18, 2019, 2:39 pm
#441
FlyerTalk Evangelist
Join Date: Jan 2009
Location: London & Sonoma CA
Programs: UA 1K, MM *G for life, BAEC Gold
Posts: 10,220
Did SFO-FRA on 777-300ER, even without staffing reduction, service was incredibly rushed and frantic as I’ve noticed recently on all my INTL flights.
Meals were pretty terrible across the board, Ginseng chicken was the best bet on the menu but not as good as the chicken noodle preparation as described by another poster above. Companion had beef short rib and it was inedible. Overall presentation of food is pathetic for long haul premium cabin.
Bubby was Laurent Perrier which was about the only highlight of the flight.
Flight attendant demeanor, professionalism etc was all completely unacceptable. I ALWAYS feel like I am walking on egg shells with most INTL crew, this one was exceptionally bad. It was clearly an imposition to even ask for water.
We all need to continue to write in about poor food quality, presentation and of course bad service.
Meals were pretty terrible across the board, Ginseng chicken was the best bet on the menu but not as good as the chicken noodle preparation as described by another poster above. Companion had beef short rib and it was inedible. Overall presentation of food is pathetic for long haul premium cabin.
Bubby was Laurent Perrier which was about the only highlight of the flight.
Flight attendant demeanor, professionalism etc was all completely unacceptable. I ALWAYS feel like I am walking on egg shells with most INTL crew, this one was exceptionally bad. It was clearly an imposition to even ask for water.
We all need to continue to write in about poor food quality, presentation and of course bad service.
By contrast, I woke 1hr 5 minutes before expected landing and breakfast was completely cleared away and even coffee / oj was no longer available. It was smooth, no seat belt signs and a good half an hour before we started our descent.
The only thing which was done with any enthusiasm was the endless chatty announcements - wholly unprofessional and out of place.
Apr 18, 2019, 3:13 pm
#442
Join Date: May 2010
Location: AVP & PEK
Programs: UA 1K 1.8MM
Posts: 6,330
Apr 18, 2019, 3:32 pm
#443
Join Date: Feb 2015
Programs: united
Posts: 1,636
Had the same experience LAX-SFO this week except, rather than rushed, the service was ludicrously slow. Hot towels 50 minutes after takeoff (not pushback), drinks 1hr 5 minutes and elements of the service were continuing when I put ear plugs in and eye mask on 2hrs 30 minutes after take-off
By contrast, I woke 1hr 5 minutes before expected landing and breakfast was completely cleared away and even coffee / oj was no longer available. It was smooth, no seat belt signs and a good half an hour before we started our descent.
The only thing which was done with any enthusiasm was the endless chatty announcements - wholly unprofessional and out of place.
Apr 18, 2019, 4:42 pm
#444
Join Date: Apr 2009
Location: Houston
Programs: UA GS 2.6MM & Lifetime UC, Qantas Platinum, Hilton Lifetime Diamond, Bonvoy Platinum, HawaiianMiles
Posts: 8,680
Had the Japanese meal on IAH-NRT Wednesday, was very pleased and highly recommend.
Apr 18, 2019, 5:54 pm
#445
Suspended
Join Date: Oct 2004
Location: Bay Area
Programs: DL SM, UA MP.
Posts: 12,729
Apr 18, 2019, 7:49 pm
#446
Join Date: Jan 2005
Location: New York, NY
Programs: UA, AA, DL, Hertz, Avis, National, Hyatt, Hilton, SPG, Marriott
Posts: 9,441
Maybe so, but it's an issue with any sort of pre-plated meals where all items are heated at once... not "uniquely United" but it's a problem they created in moving away from galley-plated meals.
Apr 19, 2019, 1:28 am
#447
Join Date: Apr 1999
Location: Montréal, Canada
Posts: 1,610
I had the poached cod on my FRA-EWR flight a couple of days ago. Everything on the plate was overcooked. This was not the case pre-Polaris, when fish dishes could be quite good. I picked at the meal, and decided to skip all else in favour of visiting the Polaris Lounge upon my arrival in EWR. In the lounge, I had the salmon, which was absolutely delicious. I can't wait for the PL to open in IAD.
Cod in Polaris cabin:
Cod in Polaris Cabin
Salmon in Polaris Lounge:
Salmon in Polaris Lounge
Cod in Polaris cabin:
Cod in Polaris Cabin
Salmon in Polaris Lounge:
Salmon in Polaris Lounge
Apr 19, 2019, 1:31 am
#448
Join Date: Dec 2017
Location: SF Bay Area
Programs: UA GS, AA EXP, Hyatt Globalist, Hilton Diamond, Marriott Platinum, Mlife NOIR
Posts: 320
Wow! .. that cod dish just looks ... sad. I just don't get how the people running UA premium cabin dining can be OK with this. If I were them, I would just quit and go work somewhere else.
Apr 19, 2019, 5:31 am
#449
Join Date: Nov 2007
Location: LAX
Programs: UA Global Services 1MM,, AA Exec Plat. Hilton Honors Diamond, Marriott Gold, Hyatt Globalist
Posts: 605
Flew a 772 w/ new Polaris seats last week and service was drawn out w/ FA's rushing. Yesterday, on a 788, service seemed normal paced and unrushed. I think I'll take an old 788 in 4DE over new Polaris seat and service anytime. There's more privacy in new Polaris seats, but it does seem tighter / smaller footwells and the FA/passenger ration is a lot lower. The walls in the new Polaris seats make it a little more difficult for FAs to observe how one's doing or lacking something. They also had to spend a bit more time looking up at seat # to figure what went where with staggered layout.
Apr 19, 2019, 6:29 am
#450
Join Date: Apr 2009
Location: Houston
Programs: UA GS 2.6MM & Lifetime UC, Qantas Platinum, Hilton Lifetime Diamond, Bonvoy Platinum, HawaiianMiles
Posts: 8,680
