Jan 21, 2019, 2:25 pm
Last edit by: WineCountryUA
Related threads
2019 Let's Eat - United First, United Business, & Premium Transcon Service
2019 Let's Eat - Economy Class (Domestic & International)
And the 2018 thread is here: 2018 Let's Eat - Polaris Business
2019 Let's Eat - United First, United Business, & Premium Transcon Service
2019 Let's Eat - Economy Class (Domestic & International)
And the 2018 thread is here: 2018 Let's Eat - Polaris Business
2019 Let's Eat - Polaris Business
Feb 24, 2019, 6:42 pm
#226
Join Date: Jul 2013
Location: CLE
Programs: NEXUS, MileagePlus Silver, Frontier Diamond, IHG Spire, Marriott Gold, Hilton Diamond, Hertz PC
Posts: 263
Just to defend myself here, my United Polaris Dining: The Sad New State Of Affairs (blog) story got over 70K views. People do care...
Feb 25, 2019, 3:45 am
#227
Join Date: Aug 2007
Location: NoCal
Programs: UA 1K 2.7MM
Posts: 232
No feedback
Just noting: Before Feb 1, 2019 I received a customer feedback email after virtually every Polaris flight across at least 2+ years. Since Feb 1, I’ve received none after my 3 Polaris flights. Perhaps they know in advance what I’ll say about the crappy ‘new’ food service served by demoralized crews...
Feb 25, 2019, 3:59 am
#228
Join Date: Aug 2008
Location: Houston, TX
Programs: UA
Posts: 101
Flew to GRU on Saturday and the service was quite good. I had the Thai Curry Chicken and it was good (not great, but better than the shortrib). I was pleasantly surprised the Champagne was Laurent-Perrier Brut Millesime 2007 (2007 not being the best year in Champagne, it's still better than NV Nic Feuillatte).
Feb 25, 2019, 4:19 am
#229
Join Date: Apr 1999
Location: Montréal, Canada
Posts: 1,610
Just noting: Before Feb 1, 2019 I received a customer feedback email after virtually every Polaris flight across at least 2+ years. Since Feb 1, I’ve received none after my 3 Polaris flights. Perhaps they know in advance what I’ll say about the crappy ‘new’ food service served by demoralized crews...
Feb 25, 2019, 5:01 am
#230
Join Date: Apr 2004
Location: EWR, PHL
Programs: UA1k 3MM, AA Plt, peasant on everybody else, elite something or other at a bunch of hotels.
Posts: 4,637
I don't have a problem with California sparklers as long as they are good, but this one was utterly forgettable. Perhaps they are trying to make the selection so bad, people will stop drinking any of it, then the response will be something along the line of "due to customer response ..."
Feb 25, 2019, 1:23 pm
#231
Join Date: May 2001
Location: RNO, NV, USA.
Programs: UA 2MM
Posts: 5,059
Flew to GRU on Saturday and the service was quite good. I had the Thai Curry Chicken and it was good (not great, but better than the shortrib). I was pleasantly surprised the Champagne was Laurent-Perrier Brut Millesime 2007 (2007 not being the best year in Champagne, it's still better than NV Nic Feuillatte).
Feb 25, 2019, 3:40 pm
#232
Join Date: Nov 2007
Location: LAX
Programs: UA Global Services 1MM,, AA Exec Plat. Hilton Honors Diamond, Marriott Gold, Hyatt Globalist
Posts: 606
Flew round trip SFO/LHR and the flight crews were remarkably better in both directions than previous FRA flights last week. Maybe it was luck, but what a difference good service makes!
Also, I was pleasantly surprised to see Laurent-Perrier Brut Millesime 2007 was boarded which was a nice treat for UA. They did however run out of it pretty quickly, at which point they had some other no name Champagne which didn't taste so great. I'm wondering if they board the cheaper stuff for PDB's? Either way, they should board enough to serve a few rounds- so ridiculous that they always run out. Maybe if their other wines were decent, more people would switch to the wines after a glass of the bubbly. Wines this month are terrible- the whites are not drinkable in my opinion.
Also, I was pleasantly surprised to see Laurent-Perrier Brut Millesime 2007 was boarded which was a nice treat for UA. They did however run out of it pretty quickly, at which point they had some other no name Champagne which didn't taste so great. I'm wondering if they board the cheaper stuff for PDB's? Either way, they should board enough to serve a few rounds- so ridiculous that they always run out. Maybe if their other wines were decent, more people would switch to the wines after a glass of the bubbly. Wines this month are terrible- the whites are not drinkable in my opinion.
Feb 25, 2019, 6:48 pm
#233
Join Date: Sep 2011
Location: SFO / LHR
Programs: UA GS 2.2MM / UC / AS Gold 75K / Bonvoy Plat / Hilton Diamond
Posts: 1,025
Feb 26, 2019, 4:51 am
#234
Join Date: Aug 2007
Location: NoCal
Programs: UA 1K 2.7MM
Posts: 232
Rock Bottom?
I'm posting this from aboard my westbound TATL flight today. This is now the worst business-class catering I have ever encountered on United. Shameful. Prior to Feb 1, I often thought 'that was pretty good' after a meal, even as the relentless cutbacks were evident. Now I'm simply offended and feel that Oscar, Scott et all are laughing it up while we shell out for this garbage (and collecting their yearend bonuses based on exceeding cost-saving targets...)
One joy of the slow inflight wifi is checking the prices of the wines on offer. None of today's selections costs more than US$12 a bottle online.
UA couldn't even deliver the slices of smoked salmon on the menu today. Instead it was two slices of mozzarella and two slices of cardboard out-of-season tomatoes. Based on my own work in catering, I'd guess the unit price for this dish was +/- US$0.37.
Main was 'roasted halibut' which I'll call halibut flakes. There was exactly four bites on this pre-plated 'main'. I'll be charitable and say that the fish bone sticking out was there to give the flakes some authenticity.
UA couldn't even deliver the slices of smoked salmon on the menu today. Instead it was two slices of mozzarella and two slices of cardboard out-of-season tomatoes. Based on my own work in catering, I'd guess the unit price for this dish was +/- US$0.37.
Main was 'roasted halibut' which I'll call halibut flakes. There was exactly four bites on this pre-plated 'main'. I'll be charitable and say that the fish bone sticking out was there to give the flakes some authenticity.
Feb 26, 2019, 4:59 am
#235
Join Date: May 2012
Location: ORF, RIC
Programs: UA LT 1K, 3 MM; Marriott Titanium; IHG Platinum
Posts: 6,940
Write to UA if you hope that they will change this practice.
Feb 26, 2019, 5:57 am
#236
Join Date: Dec 2017
Location: SF Bay Area
Programs: UA GS, AA EXP, Hyatt Globalist, Hilton Diamond, Marriott Platinum, Mlife NOIR
Posts: 320
Worst catering ever on an 9:20am LHR-SFO flight (that was delayed until noon).
Not only weren't any of the wines drinkable, but it was a BREAKFAST flight with only 3 options for the take-off service (french toast, English breakfast, or eggs and steak) and 2 options for pre-landing (chicken breast or charcuterie).
Seat mate doesn't eat pork or beef (and avoids bread), so the only thing she could eat the entire flight was the tiny chicken breast.
The woman behind me did not eat land meat or gluten, so there was literally nothing she could eat the whole flight.
Is it normal for there not to be some kind of fish/seafood option on an 11 hour flight?
Also, many of those around me commented that it was extremely cheap to serve breakfast and not a proper lunch/dinner service on this flight...
This would be forgivable on a TATL to the East Coast, but to the West Coast?!
Even the FA went around apologizing for that!
Not only weren't any of the wines drinkable, but it was a BREAKFAST flight with only 3 options for the take-off service (french toast, English breakfast, or eggs and steak) and 2 options for pre-landing (chicken breast or charcuterie).
Seat mate doesn't eat pork or beef (and avoids bread), so the only thing she could eat the entire flight was the tiny chicken breast.
The woman behind me did not eat land meat or gluten, so there was literally nothing she could eat the whole flight.
Is it normal for there not to be some kind of fish/seafood option on an 11 hour flight?
Also, many of those around me commented that it was extremely cheap to serve breakfast and not a proper lunch/dinner service on this flight...
This would be forgivable on a TATL to the East Coast, but to the West Coast?!
Even the FA went around apologizing for that!
Feb 26, 2019, 6:45 am
#237
Join Date: Nov 2016
Posts: 129
Who is expecting lunch for a 9:20am departure?
Feb 26, 2019, 6:57 am
#238
Join Date: Dec 2017
Location: SF Bay Area
Programs: UA GS, AA EXP, Hyatt Globalist, Hilton Diamond, Marriott Platinum, Mlife NOIR
Posts: 320
I would have been fine with breakfast if they served a real pre-arrival meal. But it does feel cheap to just serve eggs and a 2oz chicken breast on a supposedly premium route like LHR-SFO.
Plus, at the speed that it takes for them to serve the food, it would not usually be until 11am (or 130pm in our case because of our delay) that you really get served the departure meal.
Finally, this is United we are talking about. They serve breakfast ahead of an 8pm arrival in Hong Kong...
Plus, at the speed that it takes for them to serve the food, it would not usually be until 11am (or 130pm in our case because of our delay) that you really get served the departure meal.
Finally, this is United we are talking about. They serve breakfast ahead of an 8pm arrival in Hong Kong...
Feb 26, 2019, 7:47 am
#239
Join Date: Aug 2014
Location: SFO/CDG
Programs: UA 1k
Posts: 211
Flew CDG-SFO yesterday. omelette/french toast/steak and eggs/euro breakfast for options. Its basically the same menu and a drop in the actual food quality over the last 18 months (probably more).
I would have been fine with breakfast if they served a real pre-arrival meal. But it does feel cheap to just serve eggs and a 2oz chicken breast on a supposedly premium route like LHR-SFO.
Plus, at the speed that it takes for them to serve the food, it would not usually be until 11am (or 130pm in our case because of our delay) that you really get served the departure meal.
Finally, this is United we are talking about. They serve breakfast ahead of an 8pm arrival in Hong Kong...
Plus, at the speed that it takes for them to serve the food, it would not usually be until 11am (or 130pm in our case because of our delay) that you really get served the departure meal.
Finally, this is United we are talking about. They serve breakfast ahead of an 8pm arrival in Hong Kong...
Feb 26, 2019, 10:41 am
#240
Join Date: Feb 2015
Programs: united
Posts: 1,636
Worst catering ever on an 9:20am LHR-SFO flight (that was delayed until noon).
Not only weren't any of the wines drinkable, but it was a BREAKFAST flight with only 3 options for the take-off service (french toast, English breakfast, or eggs and steak) and 2 options for pre-landing (chicken breast or charcuterie).
Seat mate doesn't eat pork or beef (and avoids bread), so the only thing she could eat the entire flight was the tiny chicken breast.
The woman behind me did not eat land meat or gluten, so there was literally nothing she could eat the whole flight.
Is it normal for there not to be some kind of fish/seafood option on an 11 hour flight?
Also, many of those around me commented that it was extremely cheap to serve breakfast and not a proper lunch/dinner service on this flight...
This would be forgivable on a TATL to the East Coast, but to the West Coast?!
Even the FA went around apologizing for that!
Not only weren't any of the wines drinkable, but it was a BREAKFAST flight with only 3 options for the take-off service (french toast, English breakfast, or eggs and steak) and 2 options for pre-landing (chicken breast or charcuterie).
Seat mate doesn't eat pork or beef (and avoids bread), so the only thing she could eat the entire flight was the tiny chicken breast.
The woman behind me did not eat land meat or gluten, so there was literally nothing she could eat the whole flight.
Is it normal for there not to be some kind of fish/seafood option on an 11 hour flight?
Also, many of those around me commented that it was extremely cheap to serve breakfast and not a proper lunch/dinner service on this flight...
This would be forgivable on a TATL to the East Coast, but to the West Coast?!
Even the FA went around apologizing for that!