Jan 21, 2019, 2:27 pm
Last edit by: DELee
United's Choice Menu for Inflight Meals Economy Dining Page (Includes current fresh product (Bistro on Board/BoB) and snack offerings (Snack shop) with pictures and prices)
Related threads
2019 Let's Eat - United First, United Business, & Premium Transcon Service
2019 Let's Eat - Polaris Business
and the 2018 thread is here:2018 Let's Eat - Economy Class (Domestic & International)
Related threads
2019 Let's Eat - United First, United Business, & Premium Transcon Service
2019 Let's Eat - Polaris Business
and the 2018 thread is here:2018 Let's Eat - Economy Class (Domestic & International)
2019 Let's Eat - Economy Class (Domestic & International)
Oct 30, 2019, 11:46 am
#106
Join Date: Feb 2015
Programs: united
Posts: 1,636
It's just never a bad idea to bring some snacks when traveling transatlantic Y.
Oct 30, 2019, 2:10 pm
#107
FlyerTalk Evangelist
Join Date: Dec 2003
Location: USA
Programs: UA Platinum, 1MM
Posts: 13,460
That's outrageous. The enhanced meal is part of what you paid for/were entitled to. If they ran out of domestic F meals and had to give an F passenger a snack box from Y, I would think that would merit compensation. This is the same.
Heck, United volunteered me $100 in compensation when the IFE system was having problems on an SFO-EWR flight, and I was in coach!
I am shocked that anyone in UA thinks substituting down to the meal from a lower class of service isn't a downgrade.
Heck, United volunteered me $100 in compensation when the IFE system was having problems on an SFO-EWR flight, and I was in coach!
I am shocked that anyone in UA thinks substituting down to the meal from a lower class of service isn't a downgrade.
What a truly good FA would do is see if they had extra breakfast in Polaris and substituted that. That would be classy move and provide the "customer delight" that is the goal of retailers/service industry organizations. I think United often forgets about the end goal is to create positive emotional attachment, goodwill and loyalty towards the airline.
Oct 30, 2019, 3:38 pm
#108
Join Date: Feb 2015
Programs: united
Posts: 1,636
Thanks for the commiseration. Agree - they give people more for broken IFE or WiFi.
What a truly good FA would do is see if they had extra breakfast in Polaris and substituted that. That would be classy move and provide the "customer delight" that is the goal of retailers/service industry organizations. I think United often forgets about the end goal is to create positive emotional attachment, goodwill and loyalty towards the airline.
What a truly good FA would do is see if they had extra breakfast in Polaris and substituted that. That would be classy move and provide the "customer delight" that is the goal of retailers/service industry organizations. I think United often forgets about the end goal is to create positive emotional attachment, goodwill and loyalty towards the airline.
And if no Polaris meals are available, they ought to be empowered to literally serve you the travel certificate along with the Y meal and an apology.
Oct 31, 2019, 12:26 pm
#110
FlyerTalk Evangelist
Join Date: Dec 2003
Location: USA
Programs: UA Platinum, 1MM
Posts: 13,460
The agent wrote back with a variation of the same drivel about apologies that your first choice wasn't available and she'll pass the message along to the catering manager (= recycle bin). I said considering people get more compensation for unreliable WiFi and IFE and they didn't pay for it (can get WiFi refund), it is inane customer service. She considered the matter closed. Pathetic. What's $25 bucks for a couple thousand miles for comp considering United is doing great even with the MAX issues. The company really doesn't care about anyone other than Global Services nowadays.
Oct 31, 2019, 2:43 pm
#111
Join Date: Feb 2015
Programs: united
Posts: 1,636
The agent wrote back with a variation of the same drivel about apologies that your first choice wasn't available and she'll pass the message along to the catering manager (= recycle bin). I said considering people get more compensation for unreliable WiFi and IFE and they didn't pay for it (can get WiFi refund), it is inane customer service. She considered the matter closed. Pathetic. What's $25 bucks for a couple thousand miles for comp considering United is doing great even with the MAX issues. The company really doesn't care about anyone other than Global Services nowadays.
Nov 2, 2019, 2:32 pm
#112
Join Date: Apr 2006
Location: SFO
Programs: UA 1K 1.5MM, HH Diamond
Posts: 232
1Nov19 UA433 BOS-SFO
752 pmCO, Breakfast
After takeoff: Beverages & choice of: Stroopwafel / Pretzel / Biscoff
Breakfast, choice of: Egg Scramble / French Toast, served with Greek Yogurt (Strawberry Chobani) & Fruit Salad (Pineapple & Grape)
FA's come done the aisle few rounds of water and coffee throughout the flight
Arrival snack: Kind bar (caramel almond & sea salt)
752 pmCO, Breakfast
After takeoff: Beverages & choice of: Stroopwafel / Pretzel / Biscoff
Breakfast, choice of: Egg Scramble / French Toast, served with Greek Yogurt (Strawberry Chobani) & Fruit Salad (Pineapple & Grape)
FA's come done the aisle few rounds of water and coffee throughout the flight
Arrival snack: Kind bar (caramel almond & sea salt)
Nov 22, 2019, 6:00 pm
#113
FlyerTalk Evangelist
Join Date: Dec 2003
Location: USA
Programs: UA Platinum, 1MM
Posts: 13,460
EWR-SFO Economy Plus/E+
Cheesy chicken orzo was the main. Pretty tasty. Usually things in sauce don't get all dried out and rubbery. Other choice was some sort of non-meat pasta. With first drink service they gave out NibNibs. There was a Kind bar with the last drink service.
Cheesy chicken orzo was the main. Pretty tasty. Usually things in sauce don't get all dried out and rubbery. Other choice was some sort of non-meat pasta. With first drink service they gave out NibNibs. There was a Kind bar with the last drink service.
Nov 25, 2019, 9:22 am
#114
FlyerTalk Evangelist
Join Date: Dec 2003
Location: USA
Programs: UA Platinum, 1MM
Posts: 13,460
Premium Transcon Eastbound E+ Meal: soba noodles with two pieces of beef
EWR Eastbound Trans-Atlantic Economy Kosher Meal: pasta with meatballs
EWR Westbound Trans-Atlantic Kosher Economy Meal: chicken goulash and rice
Premium Transcon Westbound E+ Meal: cheesy chicken orzo
EWR Eastbound Trans-Atlantic Economy Kosher Meal: pasta with meatballs
EWR Westbound Trans-Atlantic Kosher Economy Meal: chicken goulash and rice
Premium Transcon Westbound E+ Meal: cheesy chicken orzo
Dec 14, 2019, 2:25 pm
#115
FlyerTalk Evangelist
Join Date: Jun 2010
Location: TOA
Programs: HH Diamond, Marriott LTPP/Platinum Premier, Hyatt Lame-ist, UA !K
Posts: 20,061
12/04/19: UA 653 LAX-IAD
Lunch
My first shot at an "Everything Bun Burger":
Was challenged for ambient light when 39L closed the window. Finally resorted to the overhead light which was poorly aimed.
Bun was tasty but this burger really needs the lettuce and tomato. And regular ketchup and regular mayo given the overall flavor profile of the bun.
David
Lunch
My first shot at an "Everything Bun Burger":
Was challenged for ambient light when 39L closed the window. Finally resorted to the overhead light which was poorly aimed.
Bun was tasty but this burger really needs the lettuce and tomato. And regular ketchup and regular mayo given the overall flavor profile of the bun.
David