What would your GS program look like?

Old Dec 29, 18, 8:15 pm
  #1  
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Join Date: Dec 2014
Programs: UA GS ,QF Plat
Posts: 565
What would your GS program look like?

Just thought I would throw this out as a year end teaser as GS roll call and PQ everything are top of mind .. what would you be your top three to five attributes be of the top tier ??. Not completely re designing modifying what is current.
For fun ...here are mine
1. Make the min requirement transparent
2. Make it elite - raise the entry bar ...min of $75k maybe a $100k or some points number equating
3. Really personalize the service- True GS line- direct contact for Irrops issues etc
4.Keep the current system of looking for cheap mileage fares but add upgrade confirmation
5. When booking family they get E plus at booking instead of the 10 people traveling with you deal- reduce that to 4 -6

There go... Bon Annee !!
wanderingkev is offline  
Old Dec 29, 18, 9:11 pm
  #2  
 
Join Date: Nov 2007
Location: SFO
Programs: UA Global Services, Hyatt GP Diamond, Marriott Gold, HHonors Gold, SPG Gold
Posts: 512
Here are a few of mine!

1) If GS member is waitlisted for a CPU/RPU/GPU, T-24-48H, GS upgrade clears ahead of any buy up offers for other passengers. One could argue that this would encourage less premium fare spend, but if that’s the case then the GS wouldn’t requalify... would be nice when traveling for leisure!

2) More flexibility from GS phone agents. I have found over the past year that agents are far less flexible.

3) Complimentary United Club Membership!

4) Polaris Lounge Access on Transcon (PS only) when ticketed in Business Class! (AA is FAR superior in this category with their premium lounges at JFK and LAX for example). Being denied access as a GS on a full fare transcon PS is embarrassing for UA, particularly when the fare is sometimes $5K!

5) Reserve a handful of Econ+ premium aisle seats for GS/1K members. I can’t tell you how many irrops have resulted in no available F seats, and being stuck in a non Econ + seat. It would also be nice for booking last minute when the seat maps are typically full.


globetraveler is offline  
Old Dec 29, 18, 10:39 pm
  #3  
 
Join Date: Apr 2014
Programs: UA GS, Marriott/SPG Amb, Hyatt Explorist
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All I want is better support for when Iím on a paid ticket and my companion is on an award ticket
  • Put us together on the upgrade list
  • Let me put them in E+ without calling
  • Let us SDC together
Probably 80% of my calls to the GS line are about my award companion
getagb is offline  
Old Dec 29, 18, 11:03 pm
  #4  
 
Join Date: Dec 2007
Location: SYD
Programs: UA GS, BA Gold, Marriott Ambassador/LT Plat, IHG Gold, National Exec Elite, Hertz PC
Posts: 1,389
I'm pretty happy with the current program.
  • T -> XN for 1+ family members, even when I'm not traveling with them. (This used to be the case. It changed on Dec 12)
  • Domestic lounge access.
  • SDC of maybe 36-48h, so you can SDC once a day international flights.
  • E+ for immediate family, even when I'm not traveling with them.
flyerbjorn is offline  
Old Dec 29, 18, 11:03 pm
  #5  
 
Join Date: Jan 2017
Location: San Antonio, TX
Programs: United GS, Marriott Bonvoy Titanium
Posts: 104
Consistency would be nice.

That goes towards:
Phone agents
Flight Attendants
GS agents
Airport transfers (golf cart or tarmac)
Overall benefits.

I expect inconsistencies - and am surprised when it all works (about 5-10% of my segments). If it worked consistently as designed there would be a lot more happy GS.
TexasAggie02 is offline  
Old Dec 29, 18, 11:15 pm
  #6  
 
Join Date: Apr 2017
Posts: 575
P = PN
S converts to saver regardless of whether traveling or not
Basic Economy earns PQM (1/2), PQD and Lifetime miles
flyerbaby19 is offline  
Old Dec 29, 18, 11:16 pm
  #7  
 
Join Date: Apr 2010
Posts: 172
Less members, higher entry threshold.
CDSEA is offline  
Old Dec 30, 18, 7:27 am
  #8  
 
Join Date: May 2003
Location: Cleveland, OH
Programs: UA-GS 1MM), Hertz Pres Circle, Starriott Titanium)
Posts: 1,714
Make pre-board and picking former GF seats a GS exclusive. No 1Ks allowed.

LordHamster is offline  
Old Dec 30, 18, 9:32 am
  #9  
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Just like all qualifications for everything "special," make the minimum qualifications exactly those which I meet and boot everybody below me.
rmadisonwi, m.y, trooper and 1 others like this.
Often1 is offline  
Old Dec 30, 18, 1:49 pm
  #10  
 
Join Date: Nov 2006
Location: IAH
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Originally Posted by globetraveler View Post

3) Complimentary United Club Membership
Was speaking with a GS CSR recently giving general feedback and observations. Noted that many GS would like UC membership included. Rep replied that UC membership has been on the GS wishlist for many years and UAL has given no signs of giving in, but...one can never tell.
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Old Dec 30, 18, 2:11 pm
  #11  
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Originally Posted by BeanTownBoy View Post
Was speaking with a GS CSR recently giving general feedback and observations. Noted that many GS would like UC membership included. Rep replied that UC membership has been on the GS wishlist for many years and UAL has given no signs of giving in, but...one can never tell.
Do DL and AA provide lounge memberships to their GS-equivalent passengers?

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Old Dec 30, 18, 2:35 pm
  #12  
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DL comps diamonds (or at least makes it an option for a diamond's "choice benefit.") That is an earned status, roughly equivalent to 1K.

But, I do not see UA budging on this issue.
Often1 is offline  
Old Dec 30, 18, 2:46 pm
  #13  
 
Join Date: Nov 2018
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Originally Posted by Often1 View Post
DL comps diamonds (or at least makes it an option for a diamond's "choice benefit.") That is an earned status, roughly equivalent to 1K.

But, I do not see UA budging on this issue.
Delta 360 (roughly GS) gives a family membership as well. But 360 lacks in most other places.
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Old Dec 30, 18, 2:48 pm
  #14  
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Surprised no one has said this, If it is "my" GS program I will always be GS no matter what I do. Everyone else would need to meet the requirements to get the benefits.

Requirements - $100K spend on premium class tickets only on UA metal only.
Benefits -
All family members get highest class of service on flight offered up to the number of seats in the class.
First to board before pre-boarding.
Personal concierge at every departure and arrival point.
United club membership and entry to Polaris lounge if there is one.
First choice of meal
Personal cart or car for any connections.
Ability to book any flight even if oversold
Pick any seat even if someone else has already selected the seat. (I do have a heart, if person already seated in the seat I can't boot them out of the seat).
Get same benefits on other airlines if UA doesn't go there, UA would make it happen.

Hey, you did say what would be "my" GS.
canadiancow likes this.

Last edited by Baze; Dec 30, 18 at 2:53 pm
Baze is offline  
Old Dec 30, 18, 3:31 pm
  #15  
 
Join Date: Jun 2004
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Originally Posted by CDSEA View Post
Less members, higher entry threshold.
Fewer members ... really? I rarely see more than 1 or 2 GS during pre-board, and as a 1K, I'm usually really close to the cutoff for upgrades (either just above, which means all GSes are happy, or left in the dust at #1 , which means that all GSes are happy, too).

What sort of jam-packed GS competition exists that us lowly 1Ks don't get to see?
jpezaris is offline  

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