Pre Check has suddenly stop working?? (Fixed?)
Dec 17, 18, 8:35 pm
#1
Original Poster
Join Date: Jul 2007
Location: Raleigh
Programs: United GS 2MM,, Marriott/Starwood Lifetime Platinum
Posts: 754
Pre Check has suddenly stop working?? (Fixed?)
After 100+ segments and over 200,000 PQM this year with no issues - now United seems incapable of showing my trusted traveler/ pre-check on my boarding pass. This has occurred on my last two itineraries. When I check in, the app asks for my birthdate, pass ID, gender, etc as if i didnt have all of that saved. But even after adding my pass ID I still am not getting precheck. Not a fun way to end the year.
Dec 17, 18, 8:38 pm
#2
Join Date: Oct 2018
Location: Bay Area, CA
Posts: 222
After 100+ segments and over 200,000 PQM this year with no issues - now United seems incapable of showing my trusted traveler/ pre-check on my boarding pass. This has occurred on my last two itineraries. When I check in, the app asks for my birthdate, pass ID, gender, etc as if i didnt have all of that saved. But even after adding my pass ID I still am not getting precheck. Not a fun way to end the year.
Dec 17, 18, 9:03 pm
#6
Original Poster
Join Date: Jul 2007
Location: Raleigh
Programs: United GS 2MM,, Marriott/Starwood Lifetime Platinum
Posts: 754
Hmmm...
Wish it were that easy. But in actuality it renewed when I got Nexus just a few months ago. According to the website it’s good until 2023...
Wish it were that easy. But in actuality it renewed when I got Nexus just a few months ago. According to the website it’s good until 2023...
Last edited by WineCountryUA; Dec 17, 18 at 10:12 pm Reason: merging consecutive posts by same member
Dec 17, 18, 9:12 pm
#7
Join Date: Jan 2016
Programs: UA 1K; *G, AA Plat
Posts: 1,700
Speak to an agent at check-in. Explain what's going on.
On a reservation when I suddenly didn't get 'pre-check' they verified that my birthday was off by 40+ years, despite it being right in my profile for the past 3 years. I would just double check with an agent when you check-in just in case.
Other than that, I dunno! Hopefully it doesn't continue
On a reservation when I suddenly didn't get 'pre-check' they verified that my birthday was off by 40+ years, despite it being right in my profile for the past 3 years. I would just double check with an agent when you check-in just in case.
Other than that, I dunno! Hopefully it doesn't continue
Dec 17, 18, 9:26 pm
#8
Join Date: Sep 2005
Location: SFO, GIG
Programs: UA 1K, MM
Posts: 88
This happened to me too. I've never NOT had pre-check until this past Thursday when I flew EWR - LAX. I noticed my mobile boarding pass didn't have pre-check, so I called and United said that the Known Traveler number is still in my profile, but sometimes TSA randomly doesn't issue pre-check. That's when I noticed that the Known Traveler number wasn't IN the reservation. I tried to add it on the app, but the number wouldn't save. At the check-in kiosk, I tried to add it, but the kiosk wouldn't take it either. The agent suggested that I go talk to the TSA Pre-Check desk on Level 2. She wouldn't help me because I received the Known Traveler number through Global Entry. I take the train over to Terminal B to talk to the Global Entry desk/room and they verified that my Known Traveler number is still valid. I go back to Terminal C and wait for 30 minutes to get through security arriving the gate at boarding time. The same situation occurred on the way back to EWR last night from SAN. I used Saver Award miles for the trip. I just checked my profile and it looks like my birthdate was changed by 11 years?!?!?
Has anyone else had a similar experience?
Has anyone else had a similar experience?
Dec 17, 18, 9:50 pm
#9
Join Date: May 2010
Location: AVP & PEK
Programs: UA 1K 1.8MM
Posts: 5,772
Dec 17, 18, 10:19 pm
#10
FlyerTalk Evangelist
Join Date: Oct 2003
Location: Floating around
Programs: UA 1K (1MM), DL Silver (1MM), Marriott Amb (LTT)
Posts: 10,108
Thinking something was very wrong I decided to wait to do check in from my desktop PC. It worked fine there and didn't ask me for anything extra. My Known Traveler # was still in the reservation so when I checked in I got Pre-Check.
My advice: if you see this happen again just check-in through a web browser. I suspect something broke in the mobile app.
-RM
Dec 18, 18, 1:37 am
#11
Join Date: Apr 2002
Location: Atlanta Metro
Programs: DL , AC, BA, Hhonors Diamond, IH Platinum, Bonvoy Gold, Hyatt Discoverist
Posts: 2,291
I know that having some of your identifying documents expire (driver's license, etc.) that you used to establish your PreCheck account can cause problems, but doesn't sound like the case here.
Dec 18, 18, 11:11 am
#13
Join Date: Jan 2003
Location: San Francisco, CA
Posts: 1,392
Thinking something was very wrong I decided to wait to do check in from my desktop PC. It worked fine there and didn't ask me for anything extra. My Known Traveler # was still in the reservation so when I checked in I got Pre-Check.
My advice: if you see this happen again just check-in through a web browser. I suspect something broke in the mobile app.
-RM
My advice: if you see this happen again just check-in through a web browser. I suspect something broke in the mobile app.
-RM
I also tried reprinting my boarding pass at the kiosk in case my phone battery died and got the same problem of no stored secure traveller data. So something is up with their system...but so far the desktop browser seems to not be broken.
Dec 18, 18, 12:16 pm
#14
Join Date: Jan 2016
Programs: UA 1K; *G, AA Plat
Posts: 1,700
https://www.tsa.gov/travel/frequentl...ited-screening
Dec 18, 18, 12:31 pm
#15
Join Date: Oct 2009
Location: New York
Programs: AA Exp / Marriott Titanium / Hilton Gold / Hyatt Globalist / United Silver
Posts: 958
After 100+ segments and over 200,000 PQM this year with no issues - now United seems incapable of showing my trusted traveler/ pre-check on my boarding pass. This has occurred on my last two itineraries. When I check in, the app asks for my birthdate, pass ID, gender, etc as if i didn’t have all of that saved. But even after adding my pass ID I still am not getting precheck. Not a fun way to end the year.
