Pre Check has suddenly stop working?? (Fixed?)
Dec 18, 2018, 11:44 am
#16
Join Date: Oct 2015
Location: SAN
Programs: 1K (since 2008), *G (since 1990), 1MM
Posts: 3,218
This. Same thing happened to me yesterday. Went to check in on the app and it asked for all my secure traveller data (gener, birthday, known traveller ID). Closed the app and logged into the desktop web browser and no problems...and once i checked in, the boarding pass showed up just fine on the mobile app including pre-check.
I also tried reprinting my boarding pass at the kiosk in case my phone battery died and got the same problem of no stored secure traveller data. So something is up with their system...but so far the desktop browser seems to not be broken.
I also tried reprinting my boarding pass at the kiosk in case my phone battery died and got the same problem of no stored secure traveller data. So something is up with their system...but so far the desktop browser seems to not be broken.
jk obviously but it was my immediate thought.
Dec 18, 2018, 11:52 am
#17
Join Date: May 2005
Location: SJC
Programs: NZ*G, QF NB, UA 1K, AA ExecPlat, IHG PlatAmb, HHonors Gold, SPG Gold, Marriott Gold, ZE1 PC
Posts: 2,636
Also happened to me yesterday. UA App asked me to input DOB/ID type/KTN. Doing this yielded a BP without Precheck. The agents at check-in said that it must be something inconsistent, but wouldn't look into it further. Nothing has changed on my side - everything is correct in my UA Profile, and nothing has changed in the corporate TA profile. Everything looks identical to my previous reservations and boarding passes.
Dec 18, 2018, 3:06 pm
#19
Original Poster
Join Date: Jul 2007
Location: Raleigh
Programs: United GS 2MM,, Marriott/Starwood Lifetime Platinum
Posts: 754
@ASKTSA on Twitter is your friend! They can look it up and tell you what's wrong vs airlines' standard answer of "we don't control the process" I've had issues with my precheck earlier this year, and they fixed it within an hour.
https://twitter.com/AskTSA/status/1065069851918647296
https://twitter.com/AskTSA/status/1065069851918647296
Dec 18, 2018, 3:10 pm
#20
Join Date: Aug 2002
Location: NYC
Posts: 335
Definitely speak with an airline agent at check-in.
I've had pre-check inexplicably stop working on both Jetblue and Delta. In both cases it was because information in my profile got out of whack. If I recall correctly, one time my Known Traveler number disappeared, and the other time my birthday got messed up, and I either couldn't see the errors or couldn't correct them. Once the profiles were corrected, pre-check started working again.
I've had pre-check inexplicably stop working on both Jetblue and Delta. In both cases it was because information in my profile got out of whack. If I recall correctly, one time my Known Traveler number disappeared, and the other time my birthday got messed up, and I either couldn't see the errors or couldn't correct them. Once the profiles were corrected, pre-check started working again.
Dec 18, 2018, 3:14 pm
#21
Join Date: Nov 2014
Programs: UA GS, Hyatt Diamond
Posts: 15
Had the iPhone app ask me all those same questions when I tried to check-in this past Saturday. I then aborted the app check-in and used my laptop to check-in on the United website and had no problems. Then went back to the iPhone and downloaded my boarding pass through the app and had TSA Pre.
Dec 18, 2018, 9:55 pm
#22
Join Date: Mar 2009
Location: IAH
Programs: UA 1K, 1MM, I miss GS
Posts: 113
Same thing with me checking in on the App for the last 3 check ins over the last week, asking for dob/KTN, etc. I stopped and checked in through website with no problems on my mobile BP Glad to see it's not just me. Oddly, It didn't show again on when I "checked in" again to do a SDC.
Dec 19, 2018, 9:30 am
#23
Formerly UA Beta Insider
Company Representative, United Airlines
Company Representative, United Airlines
Join Date: Feb 2015
Location: Chicago, IL
Programs: United MileagePlus
Posts: 44
Hi all. There was a fix for the mobile app asking for secure flight details during check-in rolled out last night. As long as the details are already saved to your reservation, you should no longer be asked to complete them when checking in on the app. Please continue to report here if you still see this happening after updating your app, so we can look into the issue further.
Happy traveling.
Doug
UA Digital Insider
Happy traveling.
Doug
UA Digital Insider
Dec 19, 2018, 9:32 am
#24
FlyerTalk Evangelist
Join Date: Oct 2003
Location: Floating around
Programs: UA 1K (1MM), DL Gold (1MM), Marriott LTT
Posts: 10,344
I can confirm it's working normally again.
I just booked another reservation through my corporate TA that ticketed an hour later. I was able to check-in through the mobile app with no questions about KTN, birth date, gender, etc. I got Pre-Check as expected.
-RM
I just booked another reservation through my corporate TA that ticketed an hour later. I was able to check-in through the mobile app with no questions about KTN, birth date, gender, etc. I got Pre-Check as expected.
-RM
Dec 23, 2018, 8:35 pm
#26
Join Date: Dec 2008
Location: Chicago IL US
Programs: UA 1K; National Executive Elite; Hertz PC & Hotels Galore
Posts: 946
@UA Digital Insider
looks like the problem hasn't gone away entirely.
For my travels tomorrow:
Desktop check-in emailed PBs with pre for all applicable (UA) segments (itinerary includes LX for which precheck is not shown). Mobile app however asked for KTN and does not show tsa pre on mobile pb for any segment.
looks like the problem hasn't gone away entirely.
For my travels tomorrow:
Desktop check-in emailed PBs with pre for all applicable (UA) segments (itinerary includes LX for which precheck is not shown). Mobile app however asked for KTN and does not show tsa pre on mobile pb for any segment.
Dec 24, 2018, 1:07 am
#27
FlyerTalk Evangelist
Join Date: Aug 2005
Location: BOS/EAP
Programs: UA 1K, MR LTT, HH Dia, Amex Plat
Posts: 32,038
@UA Digital Insider
looks like the problem hasn't gone away entirely.
For my travels tomorrow:
Desktop check-in emailed PBs with pre for all applicable (UA) segments (itinerary includes LX for which precheck is not shown). Mobile app however asked for KTN and does not show tsa pre on mobile pb for any segment.
looks like the problem hasn't gone away entirely.
For my travels tomorrow:
Desktop check-in emailed PBs with pre for all applicable (UA) segments (itinerary includes LX for which precheck is not shown). Mobile app however asked for KTN and does not show tsa pre on mobile pb for any segment.
Dec 24, 2018, 10:20 am
#28
Join Date: Jan 2000
Location: Spokane, WA, USA
Programs: UA 1k; 1MM, HH Diamond; Hertz PC, Costco member
Posts: 554
Only slightly OT - thanks to this thread I checked both my wife’s and my status and they both expire in 2 months. Given our planned flights, that would have been annoying ^. Thanks