Unable to change flights on website

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Old Dec 17, 18, 6:34 am
  #1  
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Join Date: Aug 2007
Location: Toronto
Programs: UA 1K, AC 35K, SPG GOLD
Posts: 256
Unable to change flights on website

Here is my itinerary:
Jan 2 - YYZ to SFO
Jan 3 - SFO to NRT
Feb 12 - NRT to SFO to YYZ

I am trying to change the first 2 legs for different dates. I click the "change flights" and here are the legs that appears:
Jan 2 - YYZ to SFO
Jan 3 - SFO to SFO
Feb 12 - SFO to YYZ

What's happening?
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Old Dec 17, 18, 10:00 am
  #2  
 
Join Date: Oct 2001
Location: Austin, TX
Posts: 8,961
Originally Posted by chebert999 View Post
Here is my itinerary:
Jan 2 - YYZ to SFO
Jan 3 - SFO to NRT
Feb 12 - NRT to SFO to YYZ

I am trying to change the first 2 legs for different dates. I click the "change flights" and here are the legs that appears:
Jan 2 - YYZ to SFO
Jan 3 - SFO to SFO
Feb 12 - SFO to YYZ

What's happening?
The online change flights tool rarely works well. You'll need to call.
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Old Dec 17, 18, 10:05 am
  #3  
 
Join Date: Mar 2011
Location: Fort Worth, TX
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Originally Posted by jsloan View Post
The online change flights tool rarely works well. You'll need to call.
I don't even bother trying anymore -- it's never worked for me.
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Old Dec 17, 18, 10:06 am
  #4  
 
Join Date: May 2010
Location: AVP & PEK
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Originally Posted by chebert999 View Post
Jan 3 - SFO to SFO
What flight number[s] do they offer for this segment?
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Old Dec 18, 18, 7:08 pm
  #5  
 
Join Date: Jul 2004
Posts: 406
Yeah, online change rarely works for me.
If the app change flight links you to the website, I just don't bother.

My only usually consistent way to change a flight is to do it through the app check-in process. Re-check in for the flight, and on the app screen just before final check-in, see if it shows the change flight option. That method usually pulls up available flights in the app and that works. If the change flight option isn't there, then usually there aren't any available options.

But yes, calling in is the most reliable way usually.
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Old Dec 18, 18, 9:02 pm
  #6  
 
Join Date: Jun 2015
Location: SFO/SJC, BWI
Programs: :rolleyes:, DL DM, Mlife Plat, TR 7*, SPG/MR Plat, UA 1K
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Originally Posted by chebert999 View Post
Jan 3 - SFO to SFO
there's the solution for the guy who wanted to do the MR -- book SFO-SFO, SDC it into SFO-XXX-SFO, sorted.
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Old Dec 18, 18, 9:22 pm
  #7  
 
Join Date: Jul 2013
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I tried to change SFO-YVR-YKA to make a longer connection in YVR or go the day earlier and nothing worked online. It would take me to the point to pay the change fee for the new flights then get the error page. Just call with the flight numbers/info you need.
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Old Dec 18, 18, 9:27 pm
  #8  
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Join Date: Aug 2007
Location: Toronto
Programs: UA 1K, AC 35K, SPG GOLD
Posts: 256
The SFO SFO is actually
SFO to NRT on Jan 3 merged with the NRT to SFO on Feb 12.
I see:



I will call to make the changes.
on a side note, I never had any problems to change a flight on the APP, on the website, before departure or as a SDC.

Last edited by chebert999; Dec 18, 18 at 9:36 pm
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Old Dec 18, 18, 10:27 pm
  #9  
 
Join Date: Dec 2007
Location: SFO
Posts: 2,246
Looks like a one-GPU for the SFO-SFO to me
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Old Dec 19, 18, 12:21 am
  #10  
 
Join Date: May 2010
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New to United Friendly Skies Ultra-Super-Duper-Long-Haul flight:
SFO-SFO. Total flying time 958 hours 10 minutes.

CLASSIC!!!
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