Mar 20, 2024, 2:30 pm
Last edit by: WineCountryUA
This is an archive thread, the active thread is UA ticket, account, ID name miss-match/spelling, order, concatenation issues [Merged]
SHARES is UA system and strictly limited to UA, but it is likely other airlines have similar instructions for their staff
Related threads
Misspelled name / wrong order on ticket [Consoldiated]
Ticket name issues due to marriage
United Airlines- how to change name on a ticket?
SHARES is UA system and strictly limited to UA, but it is likely other airlines have similar instructions for their staff
Related threads
Ticket name issues due to marriage
United Airlines- how to change name on a ticket?
Directly from SHARES:
NAME CHANGE GUIDELINES: **NOTE: IT IS NOT NECESSARY TO CHANGE A NAME ON A TICKET THAT INVOLVES A SIMPLE ERROR ON THE NAME, SUCH AS NICKNAME, MISSPELLING, OBVIOUS TYPO, NAME REVERSAL CHANGES WITH DOCUMENTATION OF MARRIAGE/DIVORCE. FOR INTERNATIONAL TRAVEL, UA MUST ENSURE ACCURATE APIS DATA IS COLLECTED AND IT MATCHES THE PASSPORT. FOR EXAMPLE, THE NAME ON THE TICKET CAN BE JON SMITH WHILE THE PASSPORT REFLECTS JONATHAN SMITH. APIS DATA MUST REFLECT JONATHAN SMITH - EXACTLY AS SHOWN IN THE PASSPORT, BUT NAME CHANGE TO THE TICKET IS UNNECESSARY.
Just ensure APIS is correct and you should be golden.
NAME CHANGE GUIDELINES: **NOTE: IT IS NOT NECESSARY TO CHANGE A NAME ON A TICKET THAT INVOLVES A SIMPLE ERROR ON THE NAME, SUCH AS NICKNAME, MISSPELLING, OBVIOUS TYPO, NAME REVERSAL CHANGES WITH DOCUMENTATION OF MARRIAGE/DIVORCE. FOR INTERNATIONAL TRAVEL, UA MUST ENSURE ACCURATE APIS DATA IS COLLECTED AND IT MATCHES THE PASSPORT. FOR EXAMPLE, THE NAME ON THE TICKET CAN BE JON SMITH WHILE THE PASSPORT REFLECTS JONATHAN SMITH. APIS DATA MUST REFLECT JONATHAN SMITH - EXACTLY AS SHOWN IN THE PASSPORT, BUT NAME CHANGE TO THE TICKET IS UNNECESSARY.
Just ensure APIS is correct and you should be golden.
Related threads
Misspelled name / wrong order on ticket [Consoldiated]
Ticket name issues due to marriage
United Airlines- how to change name on a ticket?
Directly from SHARES:
NAME CHANGE GUIDELINES: **NOTE: IT IS NOT NECESSARY TO CHANGE A NAME ON A TICKET THAT INVOLVES A SIMPLE ERROR ON THE NAME, SUCH AS NICKNAME, MISSPELLING, OBVIOUS TYPO, NAME REVERSAL CHANGES WITH DOCUMENTATION OF MARRIAGE/DIVORCE. FOR INTERNATIONAL TRAVEL, UA MUST ENSURE ACCURATE APIS DATA IS COLLECTED AND IT MATCHES THE PASSPORT. FOR EXAMPLE, THE NAME ON THE TICKET CAN BE JON SMITH WHILE THE PASSPORT REFLECTS JONATHAN SMITH. APIS DATA MUST REFLECT JONATHAN SMITH - EXACTLY AS SHOWN IN THE PASSPORT, BUT NAME CHANGE TO THE TICKET IS UNNECESSARY.
Just ensure APIS is correct and you should be golden.
NAME CHANGE GUIDELINES: **NOTE: IT IS NOT NECESSARY TO CHANGE A NAME ON A TICKET THAT INVOLVES A SIMPLE ERROR ON THE NAME, SUCH AS NICKNAME, MISSPELLING, OBVIOUS TYPO, NAME REVERSAL CHANGES WITH DOCUMENTATION OF MARRIAGE/DIVORCE. FOR INTERNATIONAL TRAVEL, UA MUST ENSURE ACCURATE APIS DATA IS COLLECTED AND IT MATCHES THE PASSPORT. FOR EXAMPLE, THE NAME ON THE TICKET CAN BE JON SMITH WHILE THE PASSPORT REFLECTS JONATHAN SMITH. APIS DATA MUST REFLECT JONATHAN SMITH - EXACTLY AS SHOWN IN THE PASSPORT, BUT NAME CHANGE TO THE TICKET IS UNNECESSARY.
Just ensure APIS is correct and you should be golden.
Related threads
Ticket name issues due to marriage
United Airlines- how to change name on a ticket?
UA ticket, account, ID name miss-match/spelling, order, concatenation issue[Archived]
Mar 17, 2008, 2:04 pm
#1
Original Poster
Join Date: Feb 2007
Location: Malibu, CA
Programs: AA CK / Marriott Worthless Ambassador
Posts: 1,158
UA ticket, account, ID name miss-match/spelling, order, concatenation issue[Archived]
been looking forever for a good award ticket, called from a taxi the other day, found a perfect routing for wife and I for anniversary trip-- agent read back all the details, dates, flights, names and I said "sounds good, hold it and i'll book it later." I go home, get the email conf and see my name is spelled: instead of Dominik it says "Domink"? Although agent said "Dominik" when reading back to me! I called United and they said the award reservation has to be cancelled and would need to find a new route to correct the name!...I'm a Prem Ex member and think that's insane? Took me months to find this and their agent messed this up, now I suffer?...they also said, well you can just try it and see if anyone notice misspelling when compared to passport? sounds sktechy to me?...any advice? or am i just screwed?
Mar 17, 2008, 2:06 pm
#2
Join Date: Mar 2006
Posts: 2,333
If it was me, I would go with the misspelling and not worry about it.
Mar 17, 2008, 2:13 pm
#3
Join Date: Sep 2005
Programs: UA 1K MM, HH Gold, Marriott Gold Elite
Posts: 1,478
If it's an award ticket, wouldn't the agent have your MP number already? Therefore your (correct) name, e-mail, phone.....also?
Mar 17, 2008, 2:15 pm
#4
Join Date: Jan 2006
Posts: 929
I, too, would not worry. If you are going somewhere that allows OLCI, you should be fine. In the off chance that you are stopped at the entrance to the security line, you can request a secondary screening (adds 5-10 minutes) and get through. If you have to check in with a person, hopefully, you can still fall back on a secondary if they have eagle eyes and catch it.
Mar 17, 2008, 2:16 pm
#5
Join Date: Jun 2007
Location: SFO
Programs: UA 1K
Posts: 296
Do you have a long last name? If so (and even perhaps if not), you could just tell anyone who asked that they had to shorten your name to get it to fit on the ticket. I don't think anyone will care, though. Have UA put a note in your PNR, and you should be set. It is very frustrating, but I don't think it'll end up being a hassle.
Also, if you're going to Asia or anywhere else that doesn't use the Roman alphabet, they most certainly won't notice. If they do, they'll probably assume it's an accepted short version of the name.
Also, if you're going to Asia or anywhere else that doesn't use the Roman alphabet, they most certainly won't notice. If they do, they'll probably assume it's an accepted short version of the name.
Mar 17, 2008, 2:27 pm
#6
Join Date: Nov 2007
Location: IAD
Programs: No Loyalty to any airline
Posts: 2,378
I honestly don't think this will make any difference. It's easy to just skim over the name and not even notice the error.
It does seem ridiculous that they just can't correct this mistake, but your trip is not ruined yet.
It does seem ridiculous that they just can't correct this mistake, but your trip is not ruined yet.
Mar 17, 2008, 2:28 pm
#7
Join Date: Mar 2005
Location: DEN
Programs: UA1K
Posts: 4,044
i also agree. shouldn't be a problem and i wouldn't worry about it. and i also think since it was an award ticket the name should be spelled correctly in the MP number. so that didn't make much sense, unless i'm missing something.
Mar 17, 2008, 2:39 pm
#8
Original Poster
Join Date: Feb 2007
Location: Malibu, CA
Programs: AA CK / Marriott Worthless Ambassador
Posts: 1,158
thanks for advice
awards came out of wife's account, so didnt have my milage plus #---anyway, going to just go ahead and give it a shot and hope no one notices...just a very frusterating experience, especially because the United manager first tried to suggest that I spelled my wife's name wrong when I gave it to the Rep over the phone! I mean, I just think their better customers deserve a little more credit/respect than that...at least admit you're wrong -- even if you are helpless to fix your dumb mistakes...
thanks again for adive...
thanks again for adive...
Mar 17, 2008, 2:40 pm
#9
Join Date: Jul 2007
Location: Homebase: CAE - Formerly, YUL
Programs: US CP, UA, HH Gold, Marriott Plat, DL, AA, CO, ++
Posts: 2,187
Show up, print the boarding pass, go to security. If security balks, go back to UA desk, have them change the name at no charge, you will get SSSS'ed but it'll have the right name.
Otherwise, just get a secondary at security.
JP
Otherwise, just get a secondary at security.
JP
Mar 17, 2008, 2:42 pm
#10
Join Date: Apr 2001
Location: TPE, SF, DC
Programs: UA Lifetime GS 4mm
Posts: 891
Add Note in PNR
Do you have a long last name? If so (and even perhaps if not), you could just tell anyone who asked that they had to shorten your name to get it to fit on the ticket. I don't think anyone will care, though. Have UA put a note in your PNR, and you should be set. It is very frustrating, but I don't think it'll end up being a hassle.
Also, if you're going to Asia or anywhere else that doesn't use the Roman alphabet, they most certainly won't notice. If they do, they'll probably assume it's an accepted short version of the name.
Also, if you're going to Asia or anywhere else that doesn't use the Roman alphabet, they most certainly won't notice. If they do, they'll probably assume it's an accepted short version of the name.
Mar 17, 2008, 2:58 pm
#11
Join Date: Apr 2007
Programs: SPG, HH, AA, UA, BD, Hyatt, TYP
Posts: 1,404
I've had an issue before with my name being spelled incorrectly. I simply brought it to the attention of the ticket agent and she changed it and printed new boarding passes. It shouldn't be a problem once you get to the airport.
Mar 17, 2008, 3:04 pm
#12
Join Date: Apr 2000
Location: PDX
Programs: DL Plat, UA Plat 1MM, AS MVP, Hyatt Discoverist, Avis Presidents Club, Hertz President's Circle
Posts: 3,938
BTW, this title is misleading. Your trip isn't ruined, you haven't even left yet! Ruined would be if you showed up at the airport, were denied boarding and went home.
So far all this is is a United screw-up...
So far all this is is a United screw-up...
Mar 17, 2008, 3:11 pm
#13
Join Date: Feb 2007
Location: Sydney, Australia
Programs: UA, QF, VS, AA, US, HH, SPG
Posts: 974
I once booked award tickets on UA (YVR-SYD) for my sister and her partner - I gave UA an incorrect spelling for her partner's surname. No one noticed until they checked-in but they let him through as only one letter was incorrect - apparently (so the agent said at the time) one letter wrong is considered a correct match.
Mar 17, 2008, 3:14 pm
#14
Join Date: Sep 2005
Location: CNX
Programs: GM
Posts: 266
My last passport had a dropped letter in my first name-- never had a problem for the decade I had it.
Mar 17, 2008, 3:41 pm
#15
Join Date: Jul 2006
Location: The Jersey Shore
Programs: UA *G MM, AA G MM
Posts: 1,866
I was thinking the same here.... besides the drama and a minor screw-up by UA (what else is new??), nothing to see here, folks....