Chase United Points Not Posting
#1
Original Poster
Join Date: Apr 2018
Programs: Marriott Ambassador/United 1K
Posts: 68
Chase United Points Not Posting
Hey All,
Has anyone had any experience with United points earned through Chase Credit Card not posting on their MileagePlus account? I have a Chase MileagePlus Club Card that earns 1.5 miles per dollar spent. What's weird is that each month, the United miles are posted as two separate line items in my United Account - one line item is 1 point per dollar spent, and the other line item is .5 points per dollar spent.
My miles were supposed to hit 11/8, and the .5 miles line item did hit. However, the 1 mile per dollar spent still hasn't hit, and it's been nearly 3 weeks. I've contacted United and Chase, and both just give me the run around. Not sure how to deal with this, but thinking about switching cards...
Thanks!
Has anyone had any experience with United points earned through Chase Credit Card not posting on their MileagePlus account? I have a Chase MileagePlus Club Card that earns 1.5 miles per dollar spent. What's weird is that each month, the United miles are posted as two separate line items in my United Account - one line item is 1 point per dollar spent, and the other line item is .5 points per dollar spent.
My miles were supposed to hit 11/8, and the .5 miles line item did hit. However, the 1 mile per dollar spent still hasn't hit, and it's been nearly 3 weeks. I've contacted United and Chase, and both just give me the run around. Not sure how to deal with this, but thinking about switching cards...
Thanks!
#2
Moderator: United Airlines
Join Date: Jun 2007
Location: SFO
Programs: UA Plat 1.99MM, Hyatt Discoverist, Marriott Plat/LT Gold, Hilton Silver, IHG Plat
Posts: 66,781
... My miles were supposed to hit 11/8, and the .5 miles line item did hit. However, the 1 mile per dollar spent still hasn't hit, and it's been nearly 3 weeks. I've contacted United and Chase, and both just give me the run around. Not sure how to deal with this, but thinking about switching cards... ...
Have you communicated with Chase via the secure messaging app on the site where you manage your card? This has been the most effective way for many to communicate with Chase.
Looks like my two MP UA cards miles posted fine last week.
#3
Join Date: Jul 2015
Location: San Francisco
Programs: UA MM Plat, UA 1MM, Hilton Lifetime Gold, Marriott Gold, Hertz Gold, CLEAR, AS MVP Gold
Posts: 3,614
Hey All,
Has anyone had any experience with United points earned through Chase Credit Card not posting on their MileagePlus account? I have a Chase MileagePlus Club Card that earns 1.5 miles per dollar spent. What's weird is that each month, the United miles are posted as two separate line items in my United Account - one line item is 1 point per dollar spent, and the other line item is .5 points per dollar spent.
My miles were supposed to hit 11/8, and the .5 miles line item did hit. However, the 1 mile per dollar spent still hasn't hit, and it's been nearly 3 weeks. I've contacted United and Chase, and both just give me the run around. Not sure how to deal with this, but thinking about switching cards...
Thanks!
Has anyone had any experience with United points earned through Chase Credit Card not posting on their MileagePlus account? I have a Chase MileagePlus Club Card that earns 1.5 miles per dollar spent. What's weird is that each month, the United miles are posted as two separate line items in my United Account - one line item is 1 point per dollar spent, and the other line item is .5 points per dollar spent.
My miles were supposed to hit 11/8, and the .5 miles line item did hit. However, the 1 mile per dollar spent still hasn't hit, and it's been nearly 3 weeks. I've contacted United and Chase, and both just give me the run around. Not sure how to deal with this, but thinking about switching cards...
Thanks!
#4
Join Date: Jun 2005
Location: Bloomfield, NJ
Programs: UA Gold, Million Miler, Marriott platinum, lifetime platinum
Posts: 974
I"ve had the card for at least 5 years, and never have had a delay in posting miles. We'll see, December 1 is my statement date. I'll be sure to check. And I charged a TON in November...….
#7
Original Poster
Join Date: Apr 2018
Programs: Marriott Ambassador/United 1K
Posts: 68
My points just posted this morning. For what it's worth, they were supposed to hit 11/8/2018, and thats when my .5 miles hit. Took 3 weeks for the 1 point to hit, and I called Chase again yesterday and they told me they'd investigate and it was the first time they'd seen something like that. It was a lot of points (7 figures), but a 3 week delay and a call requiring an investigation seems like a glitch.
Thanks for the support!
Thanks for the support!
#9
Join Date: Apr 2005
Location: Wherever the lounge is
Posts: 145
My bonus miles have not been posted
Hi All,
I want to follow up with this thread. So in my first month of billing I hit enough spending for the 50,000 bonus miles. Once the statement hit the points related to spending were credited promptly, but the 50,000 bonus points have not.
I tried Chase messaging and got a response along the lines of "huh? That's odd."
This is the Business card, if that makes a difference.
Thanks!
I want to follow up with this thread. So in my first month of billing I hit enough spending for the 50,000 bonus miles. Once the statement hit the points related to spending were credited promptly, but the 50,000 bonus points have not.
I tried Chase messaging and got a response along the lines of "huh? That's odd."
This is the Business card, if that makes a difference.
Thanks!
#10
Join Date: Mar 2015
Location: NYC/ EWR/ PHL
Programs: UA Platinum, Hilton Gold, Hyatt Discoverist, Marriott Gold, IHG Platinum
Posts: 2,209
Dusting off an old thread. Anyone have this issue recently with UA miles from a new UA card not showing up in the UA account several days after the statement closed?
#13
Moderator: United Airlines
Join Date: Jun 2007
Location: SFO
Programs: UA Plat 1.99MM, Hyatt Discoverist, Marriott Plat/LT Gold, Hilton Silver, IHG Plat
Posts: 66,781
Contact Chase on their Secure Messaging system in the credit card account. Double check the UA MP account.
#14
Join Date: Jul 2009
Location: IAH
Programs: UA Gold
Posts: 363
I am still waiting for March miles to post. My statement date is the 8th of the month and in my experience mileage usually shows up 1-2 days afterwards. I sent a message to Chase and they said it could take up to 30 days
#15
Join Date: Mar 2015
Location: NYC/ EWR/ PHL
Programs: UA Platinum, Hilton Gold, Hyatt Discoverist, Marriott Gold, IHG Platinum
Posts: 2,209
I'm in the same boat, so at least you're not alone.