Help me understand why I can't book this route / fare
#1
Original Poster
Join Date: Jun 2013
Posts: 630
Help me understand why I can't book this route / fare
Multi-city itinerary, D fare -
United 58San Francisco (SFO)
Fri, Nov 30 1:45 pm
Frankfurt (FRA)
Sat, Dec 1 9:55 am
11:10Boeing 777Business (D)Lufthansa 760Frankfurt (FRA)
Sat, Dec 1 1:20 pm
Delhi (DEL)
Sun, Dec 2 1:30 am
7:40Airbus A380Business (D)United 8907Delhi (DEL)
Sun, Dec 9 3:35 am
Frankfurt (FRA)
Sun, Dec 9 7:35 am
8:30Airbus A380Business (D)Connection at FRA5:15United 8827Frankfurt (FRA)
Sun, Dec 9 12:50 pm
Washington (IAD)
Sun, Dec 9 3:50 pm
9:00Boeing 747Business (D)
I'm getting -Error
We’re sorry, but united.com was unable to complete your request. Please try later or contact united.com Support in the U.S. and Canada at 1-800-396-1751; the U.K. at 0800 028 5003; elsewhere use the local phone number.
United 58San Francisco (SFO)
Fri, Nov 30 1:45 pm
Frankfurt (FRA)
Sat, Dec 1 9:55 am
11:10Boeing 777Business (D)Lufthansa 760Frankfurt (FRA)
Sat, Dec 1 1:20 pm
Delhi (DEL)
Sun, Dec 2 1:30 am
7:40Airbus A380Business (D)United 8907Delhi (DEL)
Sun, Dec 9 3:35 am
Frankfurt (FRA)
Sun, Dec 9 7:35 am
8:30Airbus A380Business (D)Connection at FRA5:15United 8827Frankfurt (FRA)
Sun, Dec 9 12:50 pm
Washington (IAD)
Sun, Dec 9 3:50 pm
9:00Boeing 747Business (D)
I'm getting -Error
We’re sorry, but united.com was unable to complete your request. Please try later or contact united.com Support in the U.S. and Canada at 1-800-396-1751; the U.K. at 0800 028 5003; elsewhere use the local phone number.
#2
FlyerTalk Evangelist
Join Date: Jul 2003
Posts: 23,041
Married segment bucket checking errors when using multi-city search. The root issue is with ITA Software's code (used by the UA fare search engine). There's no actual D bucket availability on the married segments, just the individual flights. You can see this clearly on EF.
UA 58 J3 C0 D0 Z0 P0 Y6 B6 M6 E9 U6 H4 Q0 V0 W0 S0 T0 L0 K0 G0 N9
UA 8906 J3 C0 D0 Z0 P0 Y6 B6 M6 U6 H4 Q0 V0 W0 S0 T0 L0 K0
There's an active thread on DL forum on this very same issue.
UA 58 J3 C0 D0 Z0 P0 Y6 B6 M6 E9 U6 H4 Q0 V0 W0 S0 T0 L0 K0 G0 N9
UA 8906 J3 C0 D0 Z0 P0 Y6 B6 M6 U6 H4 Q0 V0 W0 S0 T0 L0 K0
There's an active thread on DL forum on this very same issue.
#3
Original Poster
Join Date: Jun 2013
Posts: 630
Married segment bucket checking errors when using multi-city search. The root issue is with ITA Software's code (used by the UA fare search engine). There's no actual D bucket availability on the married segments, just the individual flights. You can see this clearly on EF.
UA 58 J3 C0 D0 Z0 P0 Y6 B6 M6 E9 U6 H4 Q0 V0 W0 S0 T0 L0 K0 G0 N9
UA 8906 J3 C0 D0 Z0 P0 Y6 B6 M6 U6 H4 Q0 V0 W0 S0 T0 L0 K0
There's an active thread on DL forum on this very same issue.
UA 58 J3 C0 D0 Z0 P0 Y6 B6 M6 E9 U6 H4 Q0 V0 W0 S0 T0 L0 K0 G0 N9
UA 8906 J3 C0 D0 Z0 P0 Y6 B6 M6 U6 H4 Q0 V0 W0 S0 T0 L0 K0
There's an active thread on DL forum on this very same issue.
#4
FlyerTalk Evangelist
Join Date: Nov 2004
Location: ORD
Programs: UA 1K
Posts: 16,901
Last edited by milepig; Nov 22, 2018 at 3:35 pm
#5
FlyerTalk Evangelist
Join Date: Oct 2006
Location: SFO/SJC
Programs: UA Silver, Marriott Gold, Hilton Gold
Posts: 14,884
wait...does this actually happen now on UA.com? At least until fairly recently, it didn’t check married segment availability on the web site before purchase, so you could sometimes get a lower price by looking A-B, B-C vs. A-C. And you could buy it.
Youd also think that maybe instead of erring out, on final check it would tell you something like ‘sorry - that fare is no longer available - the available price is now $X’.
Youd also think that maybe instead of erring out, on final check it would tell you something like ‘sorry - that fare is no longer available - the available price is now $X’.
#6
FlyerTalk Evangelist
Join Date: Jul 2003
Posts: 23,041
delta.com used to have the same issues, but they simply tuned out the ability to combine segments under a single fare with multi-city searches and quotes separate fares for each segment. This means it won't produce the cheapest possible fares in most cases, but it won't produce erroneous fare quotes either.
Last edited by xliioper; Nov 22, 2018 at 11:02 am
#7
Join Date: Dec 2011
Location: YYZ
Programs: UA1K MM, JL JMB SAPPHIRE, Marriott Titanium/LTP, Hilton Diamond
Posts: 1,267
I am able to price this itin in D class for $4267, UA agent should be able to do it as well.
Code:
LAST TKT DTE 22NOV18 - SEE SALES RSTNS ------------------------------------------------------------ AL FLGT BK DATE TIME FARE BASIS NVB NVA BG SFO XFRA UA 58 D 30NOV 1345 DWNC76S 30NOV30NOV 2P DEL LH 760 D 01DEC 1320 DWNC76S 01DEC01DEC 2P XFRA UA 8907 D 09DEC 0335 DWNC76S 09DEC09DEC 2P WAS UA 8827 D 09DEC 1250 DWNC76S 09DEC09DEC 2P USD 3024.00 30NOV18SFO UA X/FRA LH DEL1512.00DWNC76S UA X/FRA UA WAS1512.00DWNC76S NUC3024.00 USD 1106.00-YQ END ROE1.000000 USD 5.77-YC XT USD 18.30-US USD 18.30-US USD 3.96-XA USD 131.64-XT USD 7.00-XY USD 5.60-AY USD 20.56-DE USD USD 4267.41 48.52-RA USD 1.10-IN USD 3.80-WO USD 4.50 -XF SFO4.50
#8
A FlyerTalk Posting Legend
Join Date: Apr 2013
Location: PHX
Programs: AS 75K; UA 1MM; Hyatt Globalist; Marriott LTP; Hilton Diamond (Aspire)
Posts: 56,448
New term: "Married segment unavailability."
#9
Original Poster
Join Date: Jun 2013
Posts: 630
The funny thing is if I go to UA website, I can search and find the same routing, same price for D fare, but upon booking I get an error. If it's searchable on UA website it SHOULD be bookable by agents at the same price. But it's not...I called many times. no luck.
#11
Join Date: Sep 2006
Location: ORD
Programs: United Plat 2MM, Hilton Gold
Posts: 2,727
OP, I would check American Express. I have had very good success having them book tickets that would not book on united.com. (Or would be more expensive)
#12
Original Poster
Join Date: Jun 2013
Posts: 630
I'm entering my credit card info and then it says "error, call web support"
I called the 1K line a few times, very unhelpful, some agents say they can price it at 8.2k, others says there is no D inventory
any suggestions?
Last edited by WineCountryUA; Nov 22, 2018 at 2:37 pm Reason: Using symbols, spaces or other methods to mask vulgarities is not allowed.
#13
Moderator: United Airlines
Join Date: Jun 2007
Location: SFO
Programs: UA Plat 1.995MM, Hyatt Discoverist, Marriott Plat/LT Gold, Hilton Silver, IHG Plat
Posts: 66,831
I'm building this multi itin on UA website and price it at ~4.2K
I'm entering my credit card info and then it says "error, call web support"
I called the 1K line a few times, very unhelpful, some agents say they can price it at 8.2k, others says there is no D inventory
any suggestions?
I'm entering my credit card info and then it says "error, call web support"
I called the 1K line a few times, very unhelpful, some agents say they can price it at 8.2k, others says there is no D inventory
any suggestions?
Unfortunately today is a poor day to get access to the more experienced agents
#14
FlyerTalk Evangelist
Join Date: Aug 2005
Location: BOS/EAP
Programs: UA 1K, MR LTT, HH Dia, Amex Plat
Posts: 32,026
I am able to price this itin in D class for $4267, UA agent should be able to do it as well.
Code:
LAST TKT DTE 22NOV18 - SEE SALES RSTNS ------------------------------------------------------------ AL FLGT BK DATE TIME FARE BASIS NVB NVA BG SFO XFRA UA 58 D 30NOV 1345 DWNC76S 30NOV30NOV 2P DEL LH 760 D 01DEC 1320 DWNC76S 01DEC01DEC 2P XFRA UA 8907 D 09DEC 0335 DWNC76S 09DEC09DEC 2P WAS UA 8827 D 09DEC 1250 DWNC76S 09DEC09DEC 2P USD 3024.00 30NOV18SFO UA X/FRA LH DEL1512.00DWNC76S UA X/FRA UA WAS1512.00DWNC76S NUC3024.00 USD 1106.00-YQ END ROE1.000000 USD 5.77-YC XT USD 18.30-US USD 18.30-US USD 3.96-XA USD 131.64-XT USD 7.00-XY USD 5.60-AY USD 20.56-DE USD USD 4267.41 48.52-RA USD 1.10-IN USD 3.80-WO USD 4.50 -XF SFO4.50
I'm building this multi itin on UA website and price it at ~4.2K
I'm entering my credit card info and then it says "error, call web support"
I called the 1K line a few times, very unhelpful, some agents say they can price it at 8.2k, others says there is no D inventory
any suggestions?
I'm entering my credit card info and then it says "error, call web support"
I called the 1K line a few times, very unhelpful, some agents say they can price it at 8.2k, others says there is no D inventory
any suggestions?
So anyway, there is no way around your problem here with United.com as the system will ultimately validate the married segment and then finds no 'D' available.
#15
FlyerTalk Evangelist
Join Date: Nov 2014
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Programs: DL PM, UA Gold, WN, Global Entry; +others wherever miles/points are found
Posts: 14,406
Historically, the multi-city approach worked well for getting around this. If they fixed this on the website, that's very disappointing. I wasn't going to submit cc details so I can't confirm one way or the other, except to confirm that the UA site will go to seat selection with the itinerary priced in D.
I'm not sure how you priced that gokeeper, as even using the native codes I see
30NOV18 SFODEL
> 30NOV18 SFOFRA UA 58 : J5 C3 D2 Z0 P0
> 01DEC18 FRADEL LH 760 : J6 C4 D0 Z0 P0
ITA will price though, and it's a very odd married inventory as I see also
30NOV18 SFOFRA UA 58 : J5 C3 D2 Z0 P0
01DEC18 FRADEL LH 760 : J6 C5 D3 Z1 P0
but LH is known for being really squirrelly with inventory.
I'm not sure how you priced that gokeeper, as even using the native codes I see
30NOV18 SFODEL
> 30NOV18 SFOFRA UA 58 : J5 C3 D2 Z0 P0
> 01DEC18 FRADEL LH 760 : J6 C4 D0 Z0 P0
ITA will price though, and it's a very odd married inventory as I see also
30NOV18 SFOFRA UA 58 : J5 C3 D2 Z0 P0
01DEC18 FRADEL LH 760 : J6 C5 D3 Z1 P0
but LH is known for being really squirrelly with inventory.