Any rumors of UA bringing back carry-on for BE?
#16
Join Date: May 2009
Location: Washington, DC
Programs: UA 1K 1MM, AA, DL
Posts: 7,418
I always assumed that part of the BE strategy was to make sure that fewer regular Y pax have to involuntarily check their bags. There's not enough room in the overhead for everyone, so why not offer some pax a discount not to use it? They'll be happy with the discount, the business travelers will be happy with their overhead bin space. Win-win.
*I realize not a discount but actually no price increase.
#17
Join Date: Sep 2014
Posts: 2,531
There's not enough overhead bin space. The four options are:
(1) increase bin space (hard)
(2) decrease or eliminate checked bag fee, at least for legal carry-ons (expensive, but this is the option I'd choose)
(3) first come first served (results in the mad boarding dash we see now, with line jockeying and lining up before boarding even starts)
(4) charge for access to the overheads for some class of passengers. UA could have chosen "all non-elites", instead it created a new class of customer that doesn't have access to the overheads, and charges less for that ticket.
The no carry on restriction doesn't apply to elites, so there's no way it can piss elites off. If elites are pissed off at BE, it's for other reasons (no PQM, no seat assignment, etc.).
I'm 100% sure that the same people complaining about BE not allowing carry-ons are the same people who are complaining that they had to gate-check a bag when they came off a tight connection.
(1) increase bin space (hard)
(2) decrease or eliminate checked bag fee, at least for legal carry-ons (expensive, but this is the option I'd choose)
(3) first come first served (results in the mad boarding dash we see now, with line jockeying and lining up before boarding even starts)
(4) charge for access to the overheads for some class of passengers. UA could have chosen "all non-elites", instead it created a new class of customer that doesn't have access to the overheads, and charges less for that ticket.
The no carry on restriction doesn't apply to elites, so there's no way it can piss elites off. If elites are pissed off at BE, it's for other reasons (no PQM, no seat assignment, etc.).
I'm 100% sure that the same people complaining about BE not allowing carry-ons are the same people who are complaining that they had to gate-check a bag when they came off a tight connection.
#18
Formerly known as caveruner17
Original Poster
Join Date: Feb 2012
Location: ORD
Posts: 432
F9/NK offer a true ULCC platform -- they often are the low price leader -- as long as you know what you're buying and can fly their sometimes limited schedules and limited ability to solve IRROPS issues.
I'd be curious who the people are who are filling those UA E seats -- late purchases where BE isn't offered anymore? Captive audiences? People not smart enough to realize it's cheaper on AA, DL or WN if they're buying up? Corporate clients? MileagePlus card holders (free checked bags)?
As someone mentioned, some of the search engines are now including the option to add in bag prices or only see fares that allow carry-ons. This means someone would have to actively *want* to pay more and choose UA, assuming competition on the route.
Edit: It totally makes sense on hub-spoke routes with no direct competition -- easy upsell since you don't have competition. What I'm getting at is it's on all routes... which makes them not really competitive with the other majors.
#19
Join Date: Sep 2006
Location: HNL
Programs: UA GS4MM, MR LT Plat, Hilton Gold
Posts: 6,447
I'd be curious who the people are who are filling those UA E seats -- late purchases where BE isn't offered anymore? Captive audiences? People not smart enough to realize it's cheaper on AA, DL or WN if they're buying up? Corporate clients? MileagePlus card holders (free checked bags)?
#21
Join Date: Sep 2006
Location: HNL
Programs: UA GS4MM, MR LT Plat, Hilton Gold
Posts: 6,447
Yes, me (By the way, I worked several years at an airline - Not UA). Regardless, all one has to do the math of people waiting for complimentary upgrades via the app or website.
If you don't believe me - slide 15 below states, 2/3 of fliers are member of a frequent flier program.
http://airlines.org/wp-content/uploa...2016Survey.pdf
If you don't believe me - slide 15 below states, 2/3 of fliers are member of a frequent flier program.
http://airlines.org/wp-content/uploa...2016Survey.pdf
#22
Join Date: Sep 2014
Posts: 2,531
Yes, me (By the way, I worked several years at an airline - Not UA). Regardless, all one has to do the math of people waiting for complimentary upgrades via the app or website.
If you don't believe me - slide 15 below states, 2/3 of fliers are member of a frequent flier program.
http://airlines.org/wp-content/uploa...2016Survey.pdf
If you don't believe me - slide 15 below states, 2/3 of fliers are member of a frequent flier program.
http://airlines.org/wp-content/uploa...2016Survey.pdf
The problem with looking at any specific flight and counting the upgraders (or looking at the boarding lines, etc.) is that it doesn't tell you anything about the network overall. I just counted ORD-SMF (random route, neither hub-to-hub nor a tiny market) for this morning's flight and it was 3 upgraded, 35 in E+, and 92 in E-. There were available aisles and windows in E+ (and pairs), so I'm assuming no elites in E-. If zero kettles bought E+ upgrades, and zero kettles won the E+ lottery, that's a maximum of 38 elites who bought Y (plus possibly a few who upgraded earlier, maximum 13) vs 92 non-status (BE and regular Y kettles). About 1/3 elite. Again, this flight may or may not be representative.
I was hoping for a source that says what % of the pax flowing through the UA network on a given day who are on economy tickets have status vs. how many do not have status.
#23
Join Date: Sep 2006
Location: HNL
Programs: UA GS4MM, MR LT Plat, Hilton Gold
Posts: 6,447
Of those, 10% have elite status.
#24
FlyerTalk Evangelist
Join Date: Oct 2006
Location: SFO/SJC
Programs: UA Silver, Marriott Gold, Hilton Gold
Posts: 14,882
That's what is surprising me though. I've flown DEN-Chicago 7x this year. That's 14 flights -- and 0 of them have been on UA. There's 5 carriers competing on that route - UA, AA, NK, WN, and F9.
My most recent trip this weekend cost around $130 for each ticket (so $260 RT). AA, WN and UA offered the same price, AA and UA were BE. What's the incentive for me to fly UA when they're going to cost $20-25 more than AA or WN, per flight?
NK and F9 both offered around $90-110 fares, so when you added in the checked luggage, it brought it to the AA/WN/UA fares. If UA was matching ULCC fares with BE, then I'd understand.
Surprised they haven't seen more people booking away, I guess based on what you said. Captive audience?
My most recent trip this weekend cost around $130 for each ticket (so $260 RT). AA, WN and UA offered the same price, AA and UA were BE. What's the incentive for me to fly UA when they're going to cost $20-25 more than AA or WN, per flight?
NK and F9 both offered around $90-110 fares, so when you added in the checked luggage, it brought it to the AA/WN/UA fares. If UA was matching ULCC fares with BE, then I'd understand.
Surprised they haven't seen more people booking away, I guess based on what you said. Captive audience?
Ive heard of many negative PR stories on multiple carriers, specifically the US ones. Both major and ULCC. UA has had its fair share, sure. But DL or AA aren’t doing much better in that category these days. There was a riot (or pretty close to it) in Florida (was it FLL?) when Spirit cancelled a bunch of flights and didn’t help their pax at all. Have you ever heard of what happens then on a ULCC? Trust me, they’re not booking you on another carrier - and they don’t have extra planes to bring in - you’re at their mercy of how many days it takes them to get you in their next available seat - could be days - especially if it’s a route that isn’t even daily.
Quite honestly, I’d rather be on UA as a BE pax then on F9, NK, etc.
Who isn't a price shopper these days, outside of corporate clients, especially on routes where more than one airline has a hub on either end? Scheduling isn't often a big issue for these trunk routes as multiple airlines have multiple flights/day. Points have been so devalued that it isn't really a reason for a casual flyer to choose one airline over another -- something I used to do around the turn of the decade -- keep all my flights within *A due to the 1:1 mileage earning.
F9/NK offer a true ULCC platform -- they often are the low price leader -- as long as you know what you're buying and can fly their sometimes limited schedules and limited ability to solve IRROPS issues.
I'd be curious who the people are who are filling those UA E seats -- late purchases where BE isn't offered anymore? Captive audiences? People not smart enough to realize it's cheaper on AA, DL or WN if they're buying up? Corporate clients? MileagePlus card holders (free checked bags)?
As someone mentioned, some of the search engines are now including the option to add in bag prices or only see fares that allow carry-ons. This means someone would have to actively *want* to pay more and choose UA, assuming competition on the route.
Edit: It totally makes sense on hub-spoke routes with no direct competition -- easy upsell since you don't have competition. What I'm getting at is it's on all routes... which makes them not really competitive with the other majors.
F9/NK offer a true ULCC platform -- they often are the low price leader -- as long as you know what you're buying and can fly their sometimes limited schedules and limited ability to solve IRROPS issues.
I'd be curious who the people are who are filling those UA E seats -- late purchases where BE isn't offered anymore? Captive audiences? People not smart enough to realize it's cheaper on AA, DL or WN if they're buying up? Corporate clients? MileagePlus card holders (free checked bags)?
As someone mentioned, some of the search engines are now including the option to add in bag prices or only see fares that allow carry-ons. This means someone would have to actively *want* to pay more and choose UA, assuming competition on the route.
Edit: It totally makes sense on hub-spoke routes with no direct competition -- easy upsell since you don't have competition. What I'm getting at is it's on all routes... which makes them not really competitive with the other majors.
I value my UA status, for example, and traveling with a family, I value those benefits as well as the relatively large schedule options UA has. So I’m still willing to pay more for UA than other carriers, particularly the ULCCs mentioned, and even than other legacies (traveling with two adults and two kids mean we need 1-2 bags, so every ticket on a carrier that I don’t have status on is automatically $50-$100 more round trip). I want a decent legroom (sorry...28 inches won’t do), I want to know that I can sit with my family, and I want to know that there’s more than one flight a day because of something goes wrong (and it does...not always, but it does), I want to know that there are backup options if necessary. If you don’t want/need those things, that’s great...ULCCs May very well be a better option. For me, it’s not.
Last edited by emcampbe; Nov 19, 2018 at 2:51 pm
#25
Join Date: Sep 2014
Posts: 2,531
#27
Join Date: Sep 2006
Location: HNL
Programs: UA GS4MM, MR LT Plat, Hilton Gold
Posts: 6,447
There are plenty of general members who stick with one airline who have a lot of frequent flier miles and want to increase earnings - lots of members shooting for silver - lots of former elites - people who don't want miles expired, etc.
I'm actually kind of surprised anyone would not think the vast majority of the plane are not MileagePlus members.
#28
FlyerTalk Evangelist
Join Date: Oct 2006
Location: SFO/SJC
Programs: UA Silver, Marriott Gold, Hilton Gold
Posts: 14,882
I did not mean to include only elites - nor AAdvantage members.
There are plenty of general members who stick with one airline who have a lot of frequent flier miles and want to increase earnings - lots of members shooting for silver - lots of former elites - people who don't want miles expired, etc.
I'm actually kind of surprised anyone would not think the vast majority of the plane are not MileagePlus members.
There are plenty of general members who stick with one airline who have a lot of frequent flier miles and want to increase earnings - lots of members shooting for silver - lots of former elites - people who don't want miles expired, etc.
I'm actually kind of surprised anyone would not think the vast majority of the plane are not MileagePlus members.
Im not suggesting that the ‘vast majority’of UA flyers aren’t MP members (or members of another partner), but I’d bet there are more than most on here would think.
#29
Join Date: Sep 2014
Posts: 2,531
I did not mean to include only elites - nor AAdvantage members.
There are plenty of general members who stick with one airline who have a lot of frequent flier miles and want to increase earnings - lots of members shooting for silver - lots of former elites - people who don't want miles expired, etc.
I'm actually kind of surprised anyone would not think the vast majority of the plane are not MileagePlus members.
There are plenty of general members who stick with one airline who have a lot of frequent flier miles and want to increase earnings - lots of members shooting for silver - lots of former elites - people who don't want miles expired, etc.
I'm actually kind of surprised anyone would not think the vast majority of the plane are not MileagePlus members.
I was also willing to believe the majority of pax are elite pax, I just wanted to see evidence.