United App Not Showing Global Upgrades!
Nov 12, 2018, 10:28 am
#1
Original Poster
Join Date: Nov 2018
Location: NYC
Programs: United Global Services
Posts: 42
United App Not Showing Global Upgrades!
The United app doesn't seem to be showing ANY global upgrades for ANY flights the past couple weeks. On the standby list I see check marks but never seen the check mark on any of the flights on the upgrade list for international flights. Anyone noticing that? Is their system just down or is no one actually getting upgraded from the list? I checked at least 50 international flights over the past week and not a single one was showing check marks for the upgrade list. It's too bizarre that no was getting upgraded on any international route.
Nov 12, 2018, 11:03 am
#2
FlyerTalk Evangelist
Join Date: Oct 2001
Location: Austin, TX
Posts: 21,365
They seem to have made yet another change to hide cleared upgrades in many / most cases, even if they occur at the gate. (Non-CPU flights have never shown passengers who got upgraded in advance).
Nov 12, 2018, 11:13 am
#3
Original Poster
Join Date: Nov 2018
Location: NYC
Programs: United Global Services
Posts: 42
Oh really? I thought I checked once a couple months ago and check marks were shown in the upgrade list for some international flights...
Currently, the standby list is showing the check marks for international flights and I've seen a few clear into Polaris Business
Currently, the standby list is showing the check marks for international flights and I've seen a few clear into Polaris Business
Nov 12, 2018, 11:45 am
#4
Join Date: Mar 2012
Location: IAD
Programs: UA GS, 1MM; Marriott Lifetime Titanium Elite
Posts: 561
GS CPU upgrades don't show up on the list either (at least mine dont - like last nights IAD-LAX flight). Upgrade went through Saturday. Never showed my name w checkmarks.
Nov 12, 2018, 11:47 am
#5
FlyerTalk Evangelist
Join Date: Oct 2001
Location: Austin, TX
Posts: 21,365
Nov 12, 2018, 11:52 am
#6
Original Poster
Join Date: Nov 2018
Location: NYC
Programs: United Global Services
Posts: 42
Gotcha. Then check marks should still be showing for the ones who got upgraded after check-in right? Someone posted on another thread that they got upgraded after boarding but no check marks showed for anyone. The app made it look like business class was fully booked and no one got upgraded. He/she didn't find out about the upgrade until after refreshing the app and checking the boarding pass. The gate agent did not inform anyone of upgrades and it was not shown on the app or TV.
Nov 12, 2018, 11:53 am
#7
FlyerTalk Evangelist
Join Date: Sep 2003
Location: Honolulu Harbor
Programs: UA 1K
Posts: 15,004
Those are most likely people who are upgraded after check-in starts. People upgraded prior to start of check-in usually don't show as upgraded. This has been standard for non-CPU eligible routes and now extends to CPU-eligible routes.
Nov 12, 2018, 12:23 pm
#8
FlyerTalk Evangelist
Join Date: Oct 2001
Location: Austin, TX
Posts: 21,365
Nov 12, 2018, 12:33 pm
#9
Original Poster
Join Date: Nov 2018
Location: NYC
Programs: United Global Services
Posts: 42
Ohh is this an official change they've made? I was hoping it was a system glitch that they were going to fix! That would be annoying to not show any upgrades post check-in for international flights...
Nov 12, 2018, 1:52 pm
#10
FlyerTalk Evangelist
Join Date: Oct 2001
Location: Austin, TX
Posts: 21,365
An "official" change? No. But they've been decreasing transparency on the upgrade process recently, so I wouldn't hold my breath on any particular glitch being fixed.
Nov 12, 2018, 2:44 pm
#11
Join Date: Oct 2011
Location: DEN
Programs: UA 1K 1MM
Posts: 256
I started a separate thread on this earlier. I was upgraded about 3-4 hours before the flight yesterday IAH-SCL, and remained on the upgrade waitlist with no checkmark next to my name. At least two others were upgraded after boarding, yet the flight took off with the list showing booked full and checked in full and no one upgraded from the waitlist. I was #1 , so I at least knew to keep looking, but if you were a bit further down the list you would have no idea what your true spot on the list was.
Nov 12, 2018, 4:52 pm
#12
FlyerTalk Evangelist
Join Date: Aug 2005
Location: BOS/EAP
Programs: UA 1K, MR LTT, HH Dia, Amex Plat
Posts: 31,978
there have been many many threads on this topic. I have alerted a moderator that we should combine them. Clearly a system glitch that has been ongoing since the alphabet soup changed.
Nov 13, 2018, 11:56 am
#13
Join Date: Jan 2004
Location: SYD+TYO+GFK
Programs: UA 1K, QF Plat, VA Gold, IHG Spire Ambassador, Hilton Diamond, Marriott Gold, Coles FlyBuys
Posts: 2,805
Maybe I’m missing something here, but my experiences don’t correlate with previous posters’. For years I have used GPUs to upgrade months in advance ex-SYD and my name always comes up on the upgrade list online or in the app once the list appears a few days before departure. Haven’t don’t it since May 2018 though.
Nov 13, 2018, 12:33 pm
#14
Join Date: Sep 2013
Location: CHS
Programs: UA GS, Bonvoy Amabassador, Hertz PC
Posts: 2,589
Maybe I’m missing something here, but my experiences don’t correlate with previous posters’. For years I have used GPUs to upgrade months in advance ex-SYD and my name always comes up on the upgrade list online or in the app once the list appears a few days before departure. Haven’t don’t it since May 2018 though.
Nov 13, 2018, 3:44 pm
#15
FlyerTalk Evangelist
Join Date: Oct 2001
Location: Austin, TX
Posts: 21,365
Maybe I’m missing something here, but my experiences don’t correlate with previous posters’. For years I have used GPUs to upgrade months in advance ex-SYD and my name always comes up on the upgrade list online or in the app once the list appears a few days before departure. Haven’t don’t it since May 2018 though.
CPU-eligible flights, like a connecting flight to/from LAX/SFO? Yes. But not the long-hauls.