Premium Plus (Premium Economy) seats and Experience
#812
FlyerTalk Evangelist
Join Date: Oct 2003
Location: Floating around
Programs: UA 1K (1MM), DL Gold (1MM), Marriott LTT
Posts: 10,327
Soda is a mixer IMO. It was ginger ale in this case. The FA had no problem giving out full cans of whatever "mixer" was requested.
BTW, I wrote the 1K line about this. I first got told to read the website. Gee, helpful. I re-sent my request and the second response was "they are complimentary" with absolutely no direct answer to my question of "how many?" So my reading of the website and the 1K email is it should all be free for the whole flight.
I'm booked in PP again this week on an ultra long haul. I think my GPU will clear though so I may not get to test this out again but will definitely try if I'm stuck in PP.
-RM
BTW, I wrote the 1K line about this. I first got told to read the website. Gee, helpful. I re-sent my request and the second response was "they are complimentary" with absolutely no direct answer to my question of "how many?" So my reading of the website and the 1K email is it should all be free for the whole flight.
I'm booked in PP again this week on an ultra long haul. I think my GPU will clear though so I may not get to test this out again but will definitely try if I'm stuck in PP.
-RM
#813
FlyerTalk Evangelist
Join Date: Aug 2015
Posts: 11,359
Soda is a mixer IMO. It was ginger ale in this case. The FA had no problem giving out full cans of whatever "mixer" was requested.
BTW, I wrote the 1K line about this. I first got told to read the website. Gee, helpful. I re-sent my request and the second response was "they are complimentary" with absolutely no direct answer to my question of "how many?" So my reading of the website and the 1K email is it should all be free for the whole flight.
I'm booked in PP again this week on an ultra long haul. I think my GPU will clear though so I may not get to test this out again but will definitely try if I'm stuck in PP.
-RM
BTW, I wrote the 1K line about this. I first got told to read the website. Gee, helpful. I re-sent my request and the second response was "they are complimentary" with absolutely no direct answer to my question of "how many?" So my reading of the website and the 1K email is it should all be free for the whole flight.
I'm booked in PP again this week on an ultra long haul. I think my GPU will clear though so I may not get to test this out again but will definitely try if I'm stuck in PP.
-RM
I'd also be willing to bet that if you just assent to charge for a second drink, and then write in later to say you think that was wrong, that they will refund you at the least. However, in fairness, that would be me betting with your money.
#814
Join Date: Aug 2002
Location: San Francisco
Posts: 2,329
Also, does anyone know how these recline inches are measured? To me, degree of recline is easy to visualize: 0 = no recline, 90 = full horizontal (flat). Recline expressed in "inches" has always baffled me a bit...
#815
Moderator: United Airlines
Join Date: Jun 2007
Location: SFO
Programs: UA Plat 1.99MM, Hyatt Discoverist, Marriott Plat/LT Gold, Hilton Silver, IHG Plat
Posts: 66,580
With conventional economy seats, the seatback is 30-ish inches tall, you are generally on the 5- to 10-degree additional recline (roughly double the inches to get degrees for small angles in this case - interesting trig prob, hopefully I got the trig right)
#816
Join Date: Aug 2002
Location: San Francisco
Posts: 2,329
For UA, see specific aircraft details @ https://www.united.com/web/en-us/con...t/default.aspx
With conventional economy seats, the seatback is 30-ish inches tall, you are generally on the 5- to 10-degree additional recline (roughly double the inches to get degrees for small angles in this case...
With conventional economy seats, the seatback is 30-ish inches tall, you are generally on the 5- to 10-degree additional recline (roughly double the inches to get degrees for small angles in this case...
https://keisan.casio.com/exec/system/1273850202
Using hypotenuse of 30 and various base values (from 5 to 10), I solved for the angle:
5 inches = 9.6 degrees
6 inches = 11.3 degrees
7 inches = 13.4 degrees
8 inches = 15.3 degrees
10 inches = 19.2 degrees
So your "double the inches to get the degrees" rule works! (Hope I get the calculations right as well.)
On the UA specs page, it's interesting to note that for Polaris, seat recline is listed at 180 degrees, whereas for PEY, E+ and E, they are listed in terms of inches and not degrees.
#817
FlyerTalk Evangelist
Join Date: Oct 2003
Location: Floating around
Programs: UA 1K (1MM), DL Gold (1MM), Marriott LTT
Posts: 10,327
I suspect your FA & team were confused or 'MOLFA' but I also can't imagine that anyone at United is too interested in spelling out a lengthy policy. For whatever little it's worth, there doesn't seem to be a lot of consistency in the way Economy liquor is rationed.
I'd also be willing to bet that if you just assent to charge for a second drink, and then write in later to say you think that was wrong, that they will refund you at the least. However, in fairness, that would be me betting with your money.
I'd also be willing to bet that if you just assent to charge for a second drink, and then write in later to say you think that was wrong, that they will refund you at the least. However, in fairness, that would be me betting with your money.
As for "too interest in spelling out a lengthy policy". 1) It isn't lengthy. Either spell out "all drinks for the flight are complimentary" or "you are limited to one complimentary adult beverage for the flight with others being chargeable". 2) Remember, we're talking about PP, not Economy or Economy Plus. Does PP qualify as "economy"? Maybe in this case it does since the drink service was done from the same carts for PP, E+ and E- as far as I could tell.
-RM
#818
Join Date: Apr 2002
Location: New York, N.Y.
Posts: 308
For what it's worth, FAs weren't limiting drinks on LHR-EWR on Friday. The crew was surprisingly delightful, particularly since they struck me as bunch with relative seniority.
As for the PP experience itself, it was nice enough, but I can't say that I was wowed. The meal service was definitely improved over economy (and the meal was served unwrapped and nicely plated), and the TV screen was large and crisp. The seat, however, didn't seem dramatically more spacious than the economy exit row I had on the outbound, the footrest was basically useless, and I *hated* the placement of the support bar for the seat in front of me -- by placing the support bar directly in the middle of the seat, it essentially made it impossible to have any floor storage during the flight.
I'd fly PP again if it's a modest premium from the equivalent economy fare, but if the premium is too high, I'd be nearly as happy buying economy and paying extra for an exit row if one is available at booking.
As for the PP experience itself, it was nice enough, but I can't say that I was wowed. The meal service was definitely improved over economy (and the meal was served unwrapped and nicely plated), and the TV screen was large and crisp. The seat, however, didn't seem dramatically more spacious than the economy exit row I had on the outbound, the footrest was basically useless, and I *hated* the placement of the support bar for the seat in front of me -- by placing the support bar directly in the middle of the seat, it essentially made it impossible to have any floor storage during the flight.
I'd fly PP again if it's a modest premium from the equivalent economy fare, but if the premium is too high, I'd be nearly as happy buying economy and paying extra for an exit row if one is available at booking.
#819
Moderator: United Airlines
Join Date: Jun 2007
Location: SFO
Programs: UA Plat 1.99MM, Hyatt Discoverist, Marriott Plat/LT Gold, Hilton Silver, IHG Plat
Posts: 66,580
#820
Join Date: Dec 2009
Location: BOS (South End)
Programs: UA 1K, AA EXP, TrueBlue, IHG Plat Amb, SPG Gold, Marriott Gold, Accor Platinum, National Exec Elite
Posts: 907
Flew EWR-LHR this past Thursday at 7pm. Service was outstanding - attentive crew and exceptionally pleasant throughout the flight. Needless to say rather impressed there.
Upon arriving at seat - blankets, pillow, headphones, amenity kit, bottle of water and menu.
Sat Bulkhead/Exit row 20A (window). The Good: No one in front of you; extra couple of inches because of the bulkhead cutout; leg rest worked well along with seat width and decent armrests. I'm 5'8 155 lbs but by the end of the flight started to get a little uncomfortable. The bad: There is a J lavatory across from the row so can get annoying even with the "curtain" in place. TV screen smaller than seat back ones. When the screen is folded down your right leg is impeded and width becomes snug. USB/Power is crammed way into side of the seat and difficult to see. No storage space.
Window bulkhead/exit row seats have a couple extra inches of space. Aisles not so much.
J lavatory across from you. Best seat is 20L since no lav on that side and extra legroom. Middle PP section (can't see in pic) also has a bulkhead in front of pass-through and offers more privacy.
Screen "resting" position is annoying as feel cramped.
Meal service: Drink selection pre-dinner and during were asked ahead of time and had no issues ordering a G&T with two Bombay bottles. I ordered white wine for the start of dinner and it arrived in the "economy-style" bottle with pre-dinner drink. During dinner, wine was poured from 750ml bottles and they may have been from J since of somewhat better quality (bar is still very low here). My seat mate and I both had a Glenfarclas for a "nite cap" before watching some flicks. Water glasses were passed out a couple times during flight.
Initially presented - better than economy.
Overall I was pleased but would not pay more than $299 (depending on timing of flight, etc.) above a regular economy ticket for a 6-8hr flight if you have a good E+ seat even with the bonus PQMs. Even with a B fare on the BOS-EWR segment I was #24 on the waitlist haha. On the return I was in 31A bulkhead E+ window which was fine for an 8hr flight and had plenty of legroom. The cushion did become uncomfortable after awhile but made sure to get up and stretch a couple of times. At check-in, was offered $459 to upgrade to PP and $499 to Polaris. Biggest variable will be the crew which can make or break the experience. The high density 763 is well...definitely tight. Biz looks crazy cramped upfront too. The middle two PP seats also have a bulkhead are not aligned with the two window-aisle sections and offer more privacy since the lav is blocked but legroom looked a bit less.
Hope this helps a bit for real life experience seat selection on the 763.
Upon arriving at seat - blankets, pillow, headphones, amenity kit, bottle of water and menu.
Sat Bulkhead/Exit row 20A (window). The Good: No one in front of you; extra couple of inches because of the bulkhead cutout; leg rest worked well along with seat width and decent armrests. I'm 5'8 155 lbs but by the end of the flight started to get a little uncomfortable. The bad: There is a J lavatory across from the row so can get annoying even with the "curtain" in place. TV screen smaller than seat back ones. When the screen is folded down your right leg is impeded and width becomes snug. USB/Power is crammed way into side of the seat and difficult to see. No storage space.
Window bulkhead/exit row seats have a couple extra inches of space. Aisles not so much.
J lavatory across from you. Best seat is 20L since no lav on that side and extra legroom. Middle PP section (can't see in pic) also has a bulkhead in front of pass-through and offers more privacy.
Screen "resting" position is annoying as feel cramped.
Meal service: Drink selection pre-dinner and during were asked ahead of time and had no issues ordering a G&T with two Bombay bottles. I ordered white wine for the start of dinner and it arrived in the "economy-style" bottle with pre-dinner drink. During dinner, wine was poured from 750ml bottles and they may have been from J since of somewhat better quality (bar is still very low here). My seat mate and I both had a Glenfarclas for a "nite cap" before watching some flicks. Water glasses were passed out a couple times during flight.
Initially presented - better than economy.
Overall I was pleased but would not pay more than $299 (depending on timing of flight, etc.) above a regular economy ticket for a 6-8hr flight if you have a good E+ seat even with the bonus PQMs. Even with a B fare on the BOS-EWR segment I was #24 on the waitlist haha. On the return I was in 31A bulkhead E+ window which was fine for an 8hr flight and had plenty of legroom. The cushion did become uncomfortable after awhile but made sure to get up and stretch a couple of times. At check-in, was offered $459 to upgrade to PP and $499 to Polaris. Biggest variable will be the crew which can make or break the experience. The high density 763 is well...definitely tight. Biz looks crazy cramped upfront too. The middle two PP seats also have a bulkhead are not aligned with the two window-aisle sections and offer more privacy since the lav is blocked but legroom looked a bit less.
Hope this helps a bit for real life experience seat selection on the 763.
Last edited by Sterndogg; Sep 24, 2019 at 12:40 pm
#821
Join Date: Jul 2007
Location: San Francisco/Sydney
Programs: UA 1K/MM, Hilton Diamond, Marriott Something, IHG Gold, Hertz PC, Avis PC
Posts: 8,131
Looks like UA isn't doing a great job of inventory management on the pricing for Economy v's Premium Plus.
For the past few days, the options on CDG-SFO on October 9th (as a part of a round trip) were either Economy with V-class for a base fare of $1,140.50, or Premium Plus in R-class for a base fare of $488.00 (Other charges/etc basically the same for both). When R ran out, it jumped to ~$800 for A. That's now sold out too, so Economy is back to being cheaper than PP.
Worth keeping an eye out for this, especially as our corporate booking software (Concur) does NOT pick up on it - if you select Economy, it'll give you economy - even if "Premium Economy" is several hundred dollars cheaper!
For the past few days, the options on CDG-SFO on October 9th (as a part of a round trip) were either Economy with V-class for a base fare of $1,140.50, or Premium Plus in R-class for a base fare of $488.00 (Other charges/etc basically the same for both). When R ran out, it jumped to ~$800 for A. That's now sold out too, so Economy is back to being cheaper than PP.
Worth keeping an eye out for this, especially as our corporate booking software (Concur) does NOT pick up on it - if you select Economy, it'll give you economy - even if "Premium Economy" is several hundred dollars cheaper!
#822
FlyerTalk Evangelist
Join Date: Nov 2014
Location: MSP
Programs: DL PM, UA Gold, WN, Global Entry; +others wherever miles/points are found
Posts: 14,324
Uncertain how well it works, although I think FT has a selection bias that makes sampling here useless - many regular Y flyers here saying "this product was okay for $99 more but no way would I ever pay real money for it".
#823
Join Date: Sep 2003
Location: san jose, CA
Posts: 2,994
For what it's worth, FAs weren't limiting drinks on LHR-EWR on Friday. The crew was surprisingly delightful, particularly since they struck me as bunch with relative seniority.
As for the PP experience itself, it was nice enough, but I can't say that I was wowed. The meal service was definitely improved over economy (and the meal was served unwrapped and nicely plated), and the TV screen was large and crisp. The seat, however, didn't seem dramatically more spacious than the economy exit row I had on the outbound, the footrest was basically useless, and I *hated* the placement of the support bar for the seat in front of me -- by placing the support bar directly in the middle of the seat, it essentially made it impossible to have any floor storage during the flight.
I'd fly PP again if it's a modest premium from the equivalent economy fare, but if the premium is too high, I'd be nearly as happy buying economy and paying extra for an exit row if one is available at booking.
As for the PP experience itself, it was nice enough, but I can't say that I was wowed. The meal service was definitely improved over economy (and the meal was served unwrapped and nicely plated), and the TV screen was large and crisp. The seat, however, didn't seem dramatically more spacious than the economy exit row I had on the outbound, the footrest was basically useless, and I *hated* the placement of the support bar for the seat in front of me -- by placing the support bar directly in the middle of the seat, it essentially made it impossible to have any floor storage during the flight.
I'd fly PP again if it's a modest premium from the equivalent economy fare, but if the premium is too high, I'd be nearly as happy buying economy and paying extra for an exit row if one is available at booking.
But I likes the foot rest and the seat reclines more and is wider than in E+ so despite the mediocre food it is worth it to me.
Three times during the flight I asked for a full can of coke and had no argument.
#824
Join Date: Feb 2007
Programs: UA 1P, Hilton Diamond, Bonvoy Silver
Posts: 33
Thanks for the great review and info as it helps a ton.
A follow-up for you. Based on your photo, would the two middle bulkhead seats (21D/F) have that bathroom directly in front of them if that on the other 1st class side?
A follow-up for you. Based on your photo, would the two middle bulkhead seats (21D/F) have that bathroom directly in front of them if that on the other 1st class side?
#825
Join Date: Feb 2007
Programs: UA 1P, Hilton Diamond, Bonvoy Silver
Posts: 33
Bulkhead EWR-LHR
Flew EWR-LHR this past Thursday at 7pm. Service was outstanding - attentive crew and exceptionally pleasant throughout the flight. Needless to say rather impressed there.
Upon arriving at seat - blankets, pillow, headphones, amenity kit, bottle of water and menu.
Sat Bulkhead/Exit row 20A (window). The Good: No one in front of you; extra couple of inches because of the bulkhead cutout; leg rest worked well along with seat width and decent armrests. I'm 5'8 155 lbs but by the end of the flight started to get a little uncomfortable. The bad: There is a J lavatory across from the row so can get annoying even with the "curtain" in place. TV screen smaller than seat back ones. When the screen is folded down your right leg is impeded and width becomes snug. USB/Power is crammed way into side of the seat and difficult to see. No storage space.
Window bulkhead/exit row seats have a couple extra inches of space. Aisles not so much.
J lavatory across from you. Best seat is 20L since no lav on that side and extra legroom. Middle PP section (can't see in pic) also has a bulkhead in front of pass-through and offers more privacy.
Screen "resting" position is annoying as feel cramped.
Meal service: Drink selection pre-dinner and during were asked ahead of time and had no issues ordering a G&T with two Bombay bottles. I ordered white wine for the start of dinner and it arrived in the "economy-style" bottle with pre-dinner drink. During dinner, wine was poured from 750ml bottles and they may have been from J since of somewhat better quality (bar is still very low here). My seat mate and I both had a Glenfarclas for a "nite cap" before watching some flicks. Water glasses were passed out a couple times during flight.
Initially presented - better than economy.
Overall I was pleased but would not pay more than $299 (depending on timing of flight, etc.) above a regular economy ticket for a 6-8hr flight if you have a good E+ seat even with the bonus PQMs. Even with a B fare on the BOS-EWR segment I was #24 on the waitlist haha. On the return I was in 31A bulkhead E+ window which was fine for an 8hr flight and had plenty of legroom. The cushion did become uncomfortable after awhile but made sure to get up and stretch a couple of times. At check-in, was offered $459 to upgrade to PP and $499 to Polaris. Biggest variable will be the crew which can make or break the experience. The high density 763 is well...definitely tight. Biz looks crazy cramped upfront too. The middle two PP seats also have a bulkhead are not aligned with the two window-aisle sections and offer more privacy since the lav is blocked but legroom looked a bit less.
Hope this helps a bit for real life experience seat selection on the 763.
Upon arriving at seat - blankets, pillow, headphones, amenity kit, bottle of water and menu.
Sat Bulkhead/Exit row 20A (window). The Good: No one in front of you; extra couple of inches because of the bulkhead cutout; leg rest worked well along with seat width and decent armrests. I'm 5'8 155 lbs but by the end of the flight started to get a little uncomfortable. The bad: There is a J lavatory across from the row so can get annoying even with the "curtain" in place. TV screen smaller than seat back ones. When the screen is folded down your right leg is impeded and width becomes snug. USB/Power is crammed way into side of the seat and difficult to see. No storage space.
Window bulkhead/exit row seats have a couple extra inches of space. Aisles not so much.
J lavatory across from you. Best seat is 20L since no lav on that side and extra legroom. Middle PP section (can't see in pic) also has a bulkhead in front of pass-through and offers more privacy.
Screen "resting" position is annoying as feel cramped.
Meal service: Drink selection pre-dinner and during were asked ahead of time and had no issues ordering a G&T with two Bombay bottles. I ordered white wine for the start of dinner and it arrived in the "economy-style" bottle with pre-dinner drink. During dinner, wine was poured from 750ml bottles and they may have been from J since of somewhat better quality (bar is still very low here). My seat mate and I both had a Glenfarclas for a "nite cap" before watching some flicks. Water glasses were passed out a couple times during flight.
Initially presented - better than economy.
Overall I was pleased but would not pay more than $299 (depending on timing of flight, etc.) above a regular economy ticket for a 6-8hr flight if you have a good E+ seat even with the bonus PQMs. Even with a B fare on the BOS-EWR segment I was #24 on the waitlist haha. On the return I was in 31A bulkhead E+ window which was fine for an 8hr flight and had plenty of legroom. The cushion did become uncomfortable after awhile but made sure to get up and stretch a couple of times. At check-in, was offered $459 to upgrade to PP and $499 to Polaris. Biggest variable will be the crew which can make or break the experience. The high density 763 is well...definitely tight. Biz looks crazy cramped upfront too. The middle two PP seats also have a bulkhead are not aligned with the two window-aisle sections and offer more privacy since the lav is blocked but legroom looked a bit less.
Hope this helps a bit for real life experience seat selection on the 763.
Thanks for the great review and info as it helps a ton.
A follow-up for you. Based on your photo, would the two middle bulkhead seats (21D/F) have that bathroom directly in front of them if that on the other 1st class side?