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Premium Plus (Premium Economy) seats and Experience

Premium Plus (Premium Economy) seats and Experience

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Old May 25, 19, 10:29 am   -   Wikipost
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Last edit by: WineCountryUA
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Start of formal service 30 March 2019
Initially, only on Polaris marketed flights and select aircraft (777s and 787-10s are the initial aircraft being retrofitted)
When not a Polaris marketed flight, Premium Plus seats will be considered E+

Premium Plus package
  • Wider seats (than Economy), more leg space (than E+), more recline (than E+), leg rest
  • Saks Fifth Ave bedding
  • Larger entertainment screens and noise reduction headset
  • Customers seated in United® Premium Plus will receive an elevated dining experience with Complimentary alcoholic beverages as well as custom dinnerware with flatware and a cloth napkin.
  • Premier Access® to help you get on your way faster"
  • Two free standard checked bags so you can pack more
  • Discounted United Club access for a better travel experience
  • Reserved overhead bin space for your carry-on bag
  • Earn 150% Premier qualifying miles and 1.5 Premier qualifying segments when you purchase a fare in United® Premium Plus.
  • Free E+ access on connecting flights without PP seating (and booked in B fare class)

Originally Posted by under2100 View Post
The Points Guy -- United Details Menu, Service Ahead of Premium Plus Launch

Extracted from the above article:
"... United’s providing our first glimpse ... in the form of an email to in-flight crew members......United also provided some instructions to flight attendants, along with tips from crew members who participated in a test flight. Some notable details include:
  • Menus (like the one above) will be placed at each seat
  • Pre-departure water may be served in a blue cup, time permitting
  • Almonds will be served alongside a choice of beverage after takeoff
  • The main meal will include a choice of two entrees, plus a salad, bread, ice cream and a cookie
  • Beer, wine (187ml bottles — about two glasses) and spirits will be available free of charge
  • Entrees and salads may arrive with a lid (it may not be removed, as it is in business class)
  • Meal orders will not be prioritized based on status
  • A customer may choose a standard economy meal instead, if they prefer
  • The pre-arrival meal will include a choice of two entrees as well, plus various side dishes, a biscotti and croissant
...
How is the PremuimPlus section treated on domestic flights or routes not offering PP fares?
If the route is not a formal PP route (with PP fares), the PP section is treated as additional E+ seats. The service levels / amenities will be standard E+ service. There is no access priority based on status, anyone with E+ access can select the PP seats for no additional costs.

Related thread: How does GPU/ Mileage Upgrade waitlist for business work with PremiumPlus?
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Old Mar 30, 19, 3:05 pm
  #361  
 
Join Date: Mar 2000
Location: Wayne, NJ USA
Programs: UA Million Miler, Lifetime United Club member
Posts: 1,908
Originally Posted by Kmxu View Post
I recently had full bottle wine served on some UA international routes in economy cabin, such as PVG-SFO. It was drinkable. That does not say much because I can tolerate some small-bottle wines, too. I just need to wash down the economy cabin meals served by UA.
Happy travel.
As did I and I agree it was drinkable. At least the red.
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Old Mar 30, 19, 6:05 pm
  #362  
 
Join Date: Mar 2019
Programs: United Premier Gold
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Excited/ nervous

Recently I was booking a multi city TPAC trip and was given the option to book PP for my HKG-EWR leg for $275 more. I hope it was a price worth paying.

I am excitedly/ nervously waiting for all the reviews from y’all who flew PP during inaugural weekend!
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Old Mar 30, 19, 8:14 pm
  #363  
 
Join Date: Jul 2012
Location: Chicago
Programs: United Mileage Plus, World of Hyatt, Marriott Bonvoy
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Originally Posted by wanderluststruck View Post
Recently I was booking a multi city TPAC trip and was given the option to book PP for my HKG-EWR leg for $275 more. I hope it was a price worth paying.

I am excitedly/ nervously waiting for all the reviews from y’all who flew PP during inaugural weekend!
Well worth it having flown it EWR-PEK where I was in a window seat in the third row. Seat’s almost as nice as domestic F. For that many hours, I’d totally pay the $275.
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Old Mar 30, 19, 9:08 pm
  #364  
 
Join Date: Dec 2007
Location: SFO
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Originally Posted by AirbusFan2B View Post


Well worth it having flown it EWR-PEK where I was in a window seat in the third row. Seat’s almost as nice as domestic F. For that many hours, I’d totally pay the $275.
And 50% more PQM, well worth the price imo
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Old Mar 31, 19, 2:20 pm
  #365  
 
Join Date: Mar 2000
Location: Wayne, NJ USA
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Posts: 1,908
PP Day 1 review

UA57 EWR - CDG 777-300

After much deliberation, I booked 20A bulkhead for the inaugural PP flight to CDG.



There was a definite sense of anticipation in the small cabin as passengers prepared for this new service. One of the FA's was nearby chatting with people about the excitement.

On each seat, there was a Saks blanket and soft pillow, the noise reducing headphones, and a standard Polaris amenity tin:



First we had to learn about the control features, especially the seat adjustments:



Each button releases the feature (it is not electronic or reversable). So the closest button releases the (generous) seat recline. The second releases the leg rest.

The third was hardest to figure out. First, you need to unfold the footrest attached to the leg rest (may be different in non bulkhead). Then you push the button and push the footrest to extend it. By doing this, it was reasonably comfortable for my 6 foot 2 frame.




The other fun feature was the tray release:



I actually had to show this to my seatmate. Press this and the tray pops up for you to further pull it out and unfold it. It folds in half and has a somewhat strange fold-out side tray that I guess is to support a phone or tablet you may be using for entertainment.

Since this is bulkhead, your screen has to be unfolded. This was the one aspect of bulkhead that I did not like at all. When the screen wax stored, it restricted your leg/shin room. I would probably not want to sit in BH again because of this:



As per the guidebook that was posted earlier, they did come around pre-flight with water:


After takeoff, they distributed the almonds (mine were stale) and a full bar choice. I chose the Buffalo Chase on the rocks:




The menu was also similar to what was posted, with the choice of cider glazed chicken or ravioli. I chose the former:



Again, per the guide, the entree was not unwrapped. This seems like a minor thing that they could adjust; the presentation is so nice, but to have to peel off foil takes me back to the rear cabin. See how much better it looks unwrapped?



The salad was a huge improvement on Y. The chicken wasn't bad, with some nice fresh herb notes in the rice.

You can see the glass with red wine in the picture. Somewhat odd that they poured from the same bottle that they use for Y, instead of offering the 375 ml bottles that I think are supposed to be offered.

Following this was a final drink service (more Buffalo, this time neat, I think I cleaned her out) and the sorbet from Y, along with the standard small bottle of water.

Note the civilized cloth napkin:



The tray also had a "refreshing wipe" but mine was buried under the hot entree. UNITED, why not pass this out with the almonds instead? Much better sequencing.

The video screen was generous with the normal touch select functions.



Sleeping was definitely more comfortable than E+ with the wider seat, better recline, and soft pillow,

Then it's time for breakfast. There was an egg and a cereal option; I chose the former: Before:


And after:


The fresh fruit is hiding under the croissant (which I left uneaten considering that I was going to the croissant capital of the world). The egg (I think they described it as Huevos Rancheros benedict?) was odd, not nasty, but I honestly did not know which part was the egg.

The best bit was the biscotti:



Will I fly PP again? Heck, yeah. More room, more privacy, nice salad, more attentive service, great pillow and blanket.

The toughest part was the lav access. The choices were to sneak into Polaris or wade through the carts to the rear lavs. Pain in the neck.

All in all, nice job UA!

Last edited by elitefreak; Mar 31, 19 at 2:25 pm Reason: Edit
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Old Mar 31, 19, 2:42 pm
  #366  
Moderator: United Airlines; FlyerTalk Evangelist
 
Join Date: Jun 2007
Location: SFO
Programs: UA Gold 1.8MM, Hyatt Discoverist, Marriott Gold, Hilton Silver, IHG Gold
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Originally Posted by elitefreak View Post
.... The third was hardest to figure out. First, you need to unfold the footrest attached to the leg rest (may be different in nonbulkhead). ....
No third button on the non-bulkhead rows.

Originally Posted by elitefreak View Post
....Since this is bulkhead, your screen has to be unfolded. This was the one aspect of bulkhead that I did not like at all. When the screen wax stored, it restricted your leg/shin room. I would probably not want to sit in BH again ...[
I will admit it took me a few moments to figure out how to release the screen -- push on ,don't twist, what looks like the latch, I did not find the screen restrictive but it was up for most of the flight (transcon).

Originally Posted by elitefreak View Post
....The toughest part was the lav access. The choices were to sneak into Polaris or wade through the carts to the rear lavs. Pain in the neck. ....
Agree this is probably the least well-done part of the package
However, aren't the lavs just behind the PP section on the 773?
On the 772, the lavs are about 10 rows of economy behind PP section (at the back of the wings, not eh back of the aircraft)
On the 787-10 (which I have done a few times domestic), the FAs have closed the curtain cutting off the business class lav you can see and the lav are about 10 rows of economy behind PP section

Originally Posted by elitefreak View Post
....All in all, nice job UA!
Thanks for the comprehensive review. Looks like the soft / hard products are a decent step up from E+.
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Last edited by WineCountryUA; Mar 31, 19 at 2:48 pm Reason: the screen
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Old Mar 31, 19, 2:52 pm
  #367  
 
Join Date: May 2010
Location: AVP & PEK
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Originally Posted by AirbusFan2B View Post


Well worth it having flown it EWR-PEK where I was in a window seat in the third row. Seat’s almost as nice as domestic F. For that many hours, I’d totally pay the $275.
To be clear; to find PP on EWR-PEK or PEK-EWR is currently extremely rare, as they have only one 77Y converted so far. Happened 4 times in March. Soon to be more frequent though...
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Old Mar 31, 19, 3:35 pm
  #368  
 
Join Date: May 2001
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elitefreak - Thank you for your excellent TR, with photos. The meal is a definite step up from what UA was recently serving in coach, TPAC.
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Old Mar 31, 19, 3:56 pm
  #369  
 
Join Date: Jan 2003
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Thanks so much for the review!
I still think UA can do much better.
In DL Premium Select they offer either sparkling wine or champagne pre-departure, not sure why UA can't do this.
And yes why can't the f/a's remove the wrapping from the meals to make the presentation better?
Hopefully the soft product presentation will improve; I don't get the sense that UA is trying to differentiate itself at all.
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Old Mar 31, 19, 4:17 pm
  #370  
 
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Originally Posted by trust77 View Post
And yes why can't the f/a's remove the wrapping from the meals to make the presentation better?
My hunch is that it has to do with the fact that the (already over-worked, due to a recent staffing cut) J-class F/As present the meal service for the PP cabin. There have been several reports that the J F/As have been running (almost literally) ragged to accomplish just the J service with the reduced staffing. That was before the PP passengers were added to their workload.
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Old Mar 31, 19, 4:26 pm
  #371  
 
Join Date: Jul 2002
Location: Virginia, USA
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As others have noted, giving PP pax access to the Biz lavs would round off a very nice package. Not enough PP pax to impact wait times/usage of Biz lavs.
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Old Mar 31, 19, 4:30 pm
  #372  
 
Join Date: May 2010
Location: AVP & PEK
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Originally Posted by JetAway View Post
As others have noted, giving PP pax access to the Biz lavs would round off a very nice package. Not enough PP pax to impact wait times/usage of Biz lavs.
Might be a little tricky to enforce/control though: how would J cabin FA know whether pax are coming from PP as opposed from E cabin?
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Old Mar 31, 19, 4:30 pm
  #373  
 
Join Date: Jan 2010
Location: Honolulu
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Row 22 on 777-200

Our current seats are in Row 20 but am wondering if the seats in Row 22 on a 777-200 have the full 6" recline. The available photos show the divider to be pretty close to the backs of the upright seats.

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Old Mar 31, 19, 4:36 pm
  #374  
 
Join Date: May 2001
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The food posted looks pretty sad compared to many other carriers that offer PE. However, it is really the space that is important. Only time will tell how UA prices it eventually. Since I won't have my 1K next year and GPU, I will have to settle on this.
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Old Mar 31, 19, 4:40 pm
  #375  
 
Join Date: Feb 2015
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Originally Posted by trust77 View Post
Thanks so much for the review!
I still think UA can do much better.
In DL Premium Select they offer either sparkling wine or champagne pre-departure, not sure why UA can't do this.
And yes why can't the f/a's remove the wrapping from the meals to make the presentation better?
Hopefully the soft product presentation will improve; I don't get the sense that UA is trying to differentiate itself at all.
REALLY? We are upset about having to peel a piece of foil?

That's a frivolous complaint. I hope UA keeps that foil. Just to make it clear that it isn't unreasonable to ask a passenger to peel it back.
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