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Premium Plus (Premium Economy) seats and Experience

Premium Plus (Premium Economy) seats and Experience

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Old Jul 1, 19, 11:58 am   -   Wikipost
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Last edit by: WineCountryUA
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Start of formal service 30 March 2019
Initially, only on Polaris marketed flights and select aircraft (777s and 787-10s are the initial aircraft being retrofitted)
When not a Polaris marketed flight, Premium Plus seats will be considered E+

Premium Plus package
  • Wider seats (than Economy), more leg space (than E+), more recline (than E+), leg rest
  • Saks Fifth Ave bedding
  • Larger entertainment screens and noise reduction headset
  • Customers seated in Unitedģ Premium Plus will receive an elevated dining experience with Complimentary alcoholic beverages as well as custom dinnerware with flatware and a cloth napkin.
  • Premier Accessģ to help you get on your way faster"
  • Two free standard checked bags so you can pack more
  • Discounted United Club access for a better travel experience
  • Reserved overhead bin space for your carry-on bag
  • Earn 150% Premier qualifying miles and 1.5 Premier qualifying segments when you purchase a fare in Unitedģ Premium Plus.
  • Free E+ access on connecting flights without PP seating (and booked in B fare class)

Originally Posted by under2100 View Post
The Points Guy -- United Details Menu, Service Ahead of Premium Plus Launch

Extracted from the above article:
"... Unitedís providing our first glimpse ... in the form of an email to in-flight crew members......United also provided some instructions to flight attendants, along with tips from crew members who participated in a test flight. Some notable details include:
  • Menus (like the one above) will be placed at each seat
  • Pre-departure water may be served in a blue cup, time permitting
  • Almonds will be served alongside a choice of beverage after takeoff
  • The main meal will include a choice of two entrees, plus a salad, bread, ice cream and a cookie
  • Beer, wine (187ml bottles ó about two glasses) and spirits will be available free of charge
  • Entrees and salads may arrive with a lid (it may not be removed, as it is in business class)
  • Meal orders will not be prioritized based on status
  • A customer may choose a standard economy meal instead, if they prefer
  • The pre-arrival meal will include a choice of two entrees as well, plus various side dishes, a biscotti and croissant
...
How is the PremuimPlus section treated on domestic flights or routes not offering PP fares?
If the route is not a formal PP route (with PP fares), the PP section is treated as additional E+ seats. The service levels / amenities will be standard E+ service. There is no access priority based on status, anyone with E+ access can select the PP seats for no additional costs.

Related thread: How does GPU/ Mileage Upgrade waitlist for business work with PremiumPlus?
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Old Mar 29, 19, 6:56 am
  #346  
 
Join Date: Nov 2008
Location: PHL
Programs: AAdvantage Gold,Hilton HHonors Gold, Kimpton Inner Circle
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Originally Posted by MatthewLAX View Post
Itís really not economy class food. Itís domestic first class food.
Definitely. When compared to AA and BA, this is competitive. I am glad they did not take the LH approach of Y food on china.

Considering my last Polaris flight's food (merely OK), this is not some *huge* step down either from that, IMO of course.
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Old Mar 29, 19, 9:49 am
  #347  
 
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Originally Posted by MatthewLAX View Post


Itís really not economy class food. Itís domestic first class food.
I hope you are right because a week ago the Y class menu was exactly like the one posted except the salad was regular and no dessert on the tray other than the ice cream given at the end of service. All else looks exactly the same.
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Old Mar 29, 19, 10:07 am
  #348  
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Originally Posted by myperks View Post


I hope you are right because a week ago the Y class menu was exactly like the one posted except the salad was regular and no dessert on the tray other than the ice cream given at the end of service. All else looks exactly the same.
Trust me!

Since when has United served chicken katsu in economy class?

Anyway, I have crew pictures of the meals...I wish I had permission to post them here.
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Old Mar 29, 19, 10:12 am
  #349  
 
Join Date: Jul 2002
Location: SF Bay Area
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Originally Posted by MatthewLAX View Post


Itís really not economy class food. Itís domestic first class food.
A.k.a. Polaris Business Class food
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Old Mar 29, 19, 11:46 am
  #350  
 
Join Date: Dec 2007
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Originally Posted by MatthewLAX View Post
Trust me!

Since when has United served chicken katsu in economy class?

Anyway, I have crew pictures of the meals...I wish I had permission to post them here.
never seen katsu in UA economy but the other menu with the chicken and ravioli choices are very familiar sights on the SFO-Europe flights (maybe slightly different sauces).
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Old Mar 29, 19, 12:22 pm
  #351  
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Originally Posted by myperks View Post
never seen katsu in UA economy but the other menu with the chicken and ravioli choices are very familiar sights on the SFO-Europe flights (maybe slightly different sauces).
They are also virtually identical to premium t-con business class menu items. How many ways can you say "chicken or pasta?"
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Old Mar 29, 19, 2:17 pm
  #352  
 
Join Date: May 2001
Location: RNO, NV, USA.
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The meal photo, linked to above, is a vast improvement over what UA offered in Y a few days ago TPE-SFO. Choices were pasta or pork and rice, which was mainly rice, and a smaller portion. There was a small salad, no salad dressing, and a small roll, with butter and no jam. Small ice cream. 11 hour flight. No chicken choice.
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Old Mar 29, 19, 2:53 pm
  #353  
 
Join Date: Oct 2016
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Red face

Originally Posted by Kacee View Post
They are also virtually identical to premium t-con business class menu items. How many ways can you say "chicken or pasta?"
"Do you want chicken?"
"Do you want rice pilaf?"
"Do you want rice with chicken?"
"Do you want chicken with rice?"
"Do you want fried rice with chicken?"
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Old Mar 29, 19, 2:53 pm
  #354  
 
Join Date: Jul 2012
Location: BOM
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Today!

Flying in the PP seat today to BOM & excited - hopefully they use this flight to try out the real PP meals etc.
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Old Mar 29, 19, 10:08 pm
  #355  
 
Join Date: Sep 2013
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In my HKG-SFO reservation, there is a line "Enjoy the added benefits of United Premium Plus." $325. Clicking on the "Learn More" link takes me to the reservation summary.
The same thing happens when I click on an available PP seat (via the "change seat" link in my reservation). Hovering over an available seat displays "...Select to view upgrade options and pricing". Clicking on that takes me back to the reservation summary as well. No offer there.
Is that a bug? A fake upsell offer?
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Old Mar 29, 19, 11:08 pm
  #356  
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Originally Posted by KCRYSTAL View Post
In my HKG-SFO reservation, there is a line "Enjoy the added benefits of United Premium Plus." $325. Clicking on the "Learn More" link takes me to the reservation summary.
The same thing happens when I click on an available PP seat (via the "change seat" link in my reservation). Hovering over an available seat displays "...Select to view upgrade options and pricing". Clicking on that takes me back to the reservation summary as well. No offer there.
Is that a bug? A fake upsell offer?
Growing pains? first report of this type of offer.
Call and ask for Web Support, they "should" honor the offer.
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Old Mar 30, 19, 4:31 am
  #357  
 
Join Date: Feb 2015
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Originally Posted by FlytheTail View Post
It looks like coach class (undrinkable) wine will be offered given the generic "white" and "red" wines listed on the menus. If so, that's highly disappointing.
I swear the amount of exaggeration in drink discussions here is amazing.

I see plenty of people drinking those "undrinkable" wines in international Y every time I fly. Which tells me they are probably drinkable. MANY cheap wines are.

If you want fine wine, there are literally hundreds of thousands of establishments worldwide that will sell it to you. On an airplane, in economy class (including PE), you are going to get cheap wine, which a lot of people who are not characters out of the movie "Sideways" enjoy just fine. It is not a crime against nature.
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Old Mar 30, 19, 7:34 am
  #358  
 
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Originally Posted by dilanesp View Post
I swear the amount of exaggeration in drink discussions here is amazing.

I see plenty of people drinking those "undrinkable" wines in international Y every time I fly. Which tells me they are probably drinkable. MANY cheap wines are.

If you want fine wine, there are literally hundreds of thousands of establishments worldwide that will sell it to you. On an airplane, in economy class (including PE), you are going to get cheap wine, which a lot of people who are not characters out of the movie "Sideways" enjoy just fine. It is not a crime against nature.
This is what Delta serves in Premium Economy. It's still "cheap" wine but is usually drinkable, as are many wines indeed. For me, the wine in the minibottles is so bad, I won't drink it.



If anyone has even a small appreciation for wine, they won't enjoy the vast majority of the mini bottles that airlines serve. I enjoy wine with my meals and am simply expressing my hope that United includes full bottle service, with the pretense that there's a better chance of being served a better wine. Many foreign airlines offer bottled wine in coach, so this is really not hoping for that much.
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Old Mar 30, 19, 8:06 am
  #359  
 
Join Date: Aug 2008
Location: Jomtien (Pattaya) Thailand
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If the Premium Plus meals are going to be prepared and served by J F/As, how does that bode for service levels in J where a F/A was recently removed? There have been reports of service being rushed and disorganized already, with those F/As only serving J. Throw in Premium Plus to their workload and what will it be like?
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Old Mar 30, 19, 9:09 am
  #360  
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Bottle wine in economy, PVG-SFO

Originally Posted by FlytheTail View Post
I enjoy wine with my meals and am simply expressing my hope that United includes full bottle service, with the pretense that there's a better chance of being served a better wine. Many foreign airlines offer bottled wine in coach, so this is really not hoping for that much.
I recently had full bottle wine served on some UA international routes in economy cabin, such as PVG-SFO. It was drinkable. That does not say much because I can tolerate some small-bottle wines, too. I just need to wash down the economy cabin meals served by UA.
Happy travel.
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