DirectTV Cost: What flight time do they use?
Nov 7, 2018, 11:43 pm
#1
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DirectTV Cost: What flight time do they use?
I flew on UA 739 this past Saturday on a 737-900. I purchased DirecTV on the flight. I was expecting the cost to be $5.99 since the flight was under 2 hours, but I looked and my card was charged $7.99. How do they determine the 2 hour cutoff?
Nov 7, 2018, 11:53 pm
#2
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When you say "under 2 hours", was that the gate to gate time or the air time?
Which UA739 ? MCO-DEN or DEN-PHX?
My guess is the cutoff is based on gate to gate since the viewing time is possible once you have boarded and until you disembark.
Which UA739 ? MCO-DEN or DEN-PHX?
My guess is the cutoff is based on gate to gate since the viewing time is possible once you have boarded and until you disembark.
Nov 8, 2018, 12:01 am
#3
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Nov 8, 2018, 12:10 am
#4
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Appears the scheduled block time last Saturday was 1:54 but a few spot checks show days with block times of over 2 hours ( 2:08, 2:14, ...) so UA may be using an annual average time as they do for meals.
I have never paid for DirecTV -- does the bill come from UA or DirecTV? If UA, I would file for a refund and document your schedule times (1:54)
-- There is a DirecTV option at www.united.com/refunds
I have never paid for DirecTV -- does the bill come from UA or DirecTV? If UA, I would file for a refund and document your schedule times (1:54)
-- There is a DirecTV option at www.united.com/refunds
Last edited by WineCountryUA; Nov 8, 2018 at 1:31 am Reason: www.united.com/refunds
Nov 9, 2018, 10:00 am
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Nov 9, 2018, 10:19 am
#7
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