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Club member/one-time pass access changes Nov 1, 2019 (same day BP on UA or partner)

Old Nov 4, 2018, 10:34 am
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Last edit by: WineCountryUA
Effective November 1, 2019, United Club customers, including members and their guests, and one-time pass holders will need to provide a same-day boarding pass for travel on United, Star Alliance™ or a contracted partner for entry into all United Club locations. Admittance to United Club locations is permitted only at the departure and arrival airports for United, Star Alliance or a contracted partner operated flights.
https://www.united.com/web/en-US/con...e/default.aspx

"Contracted partner" appears to refer to non *A partners and those flights will need to be on a UA ticket to qualify.
*A partner flights also qualify even if not on a UA ticket.

"Admittance to United Club locations is permitted only at the departure and arrival airports for United, Star Alliance or a contracted partner operated flights" appears to mean that passengers are only permitted to access the United Club at the airport(s) at which their same-day flight either arrives or departs.

This requirement also applies to guest(s).


Originally Posted by WineCountryUA
This thread has had two parallel discussions, which will become even more confusing as the new UC access policy is implemented, so the original thread has been split into two separate threads.

Lifetime Member Edition: UC access changes Nov 1, 2019 (same day BP on UA or partner) will be for the discussion of if UA should offer an exception to the new UC access policy (only with same day BP with UA or partners) for Lifetime United Club members.

This thread will continue as the discussion thread for the base policy and issues in its implementation. But please discuss the lifetime membership concerns in the other thread.

WineCountryUA
UA coModerator
Related thread Starting 18 Aug 2016: United Club Access (including members) Only w/ Same-Day BP
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Club member/one-time pass access changes Nov 1, 2019 (same day BP on UA or partner)

Old Nov 7, 2018, 11:31 am
  #61  
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Originally Posted by IAH-OIL-TRASH
The change kicks in a year from now, so only a few days access w/ OAL BP is at risk.
Yes, exactly. The full impact is some time off.
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Old Nov 7, 2018, 12:07 pm
  #62  
 
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Originally Posted by WineCountryUA
For most Chase Club cardholders this is likely a don't care.
For most Chase Club cardholders, this is likely a don't know.

The email alert to pay bills lags by a couple weeks.
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Old Nov 7, 2018, 12:27 pm
  #63  
 
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What moves the needle is publicity. Lifers need to fill inboxes at the top 100 airline blogs and websites. Buzz factor beats all.

Corporate reacts like cats to a laser pointer.
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Old Nov 7, 2018, 12:37 pm
  #64  
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The notion that this is going to resonate with typical travelers on the travel blogs (or other online venues) is laughable. This is not a Dr. Dao situation (or even a "sitting in poop" situation).
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Old Nov 8, 2018, 8:19 am
  #65  
 
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Originally Posted by WineCountryUA
30 days to cancel for a full refund.
Not according to a Senior Service Specialist. No pro rata offered.

But it "was not our intent" to bill the auto-renewal on the day the United Club membership devalued. Just a coincidence.
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Old Nov 8, 2018, 10:23 am
  #66  
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Originally Posted by WineCountryUA
30 days to cancel for a full refund
Originally Posted by LegalTender
Not according to a Senior Service Specialist. No pro rata offered.
The language on page two of my monthly statements agrees with what WineCountryUA cited. "30 days or one billing cycle (whichever is less) after we provide the statement on which the annual membership fee is billed."
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Old Nov 8, 2018, 11:43 am
  #67  
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Originally Posted by Zorak
Originally Posted by WineCountryUA
30 days to cancel for a full refund
Originally Posted by LegalTender
Not according to a Senior Service Specialist. No pro rata offered.
The language on page two of my monthly statements agrees with what WineCountryUA cited. "30 days or one billing cycle (whichever is less) after we provide the statement on which the annual membership fee is billed."
From my November Chase MP Club statement (first column, toward the bottom of page 2



Originally Posted by LegalTender
.... But it "was not our intent" to bill the auto-renewal on the day the United Club membership devalued. Just a coincidence.
Chase assesses the Chase MP Club card annual fee on the first day of the month in which renewal occurs, this varies depending on when you signed up for the card --- standard, long standing process for Chase, Nothing unusual about that

You were just one (including myself it turns out) that had November as your renewal month.

Not sure when UA made the posting on the website -- was not posted here until 3rd but the effective date is 1st of November 2019

Last edited by WineCountryUA; Nov 8, 2018 at 12:00 pm Reason: chase's renewal process
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Old Nov 8, 2018, 12:04 pm
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Thanks for the link. I will demand a refund based on the clear language. Cheers.
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Old Nov 8, 2018, 12:11 pm
  #69  
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Originally Posted by LegalTender
Thanks for the link. I will demand a refund based on the clear language. Cheers.
. .
You will still have full access under the old rules until your next renewal in 2019 There is no change until a another renewal cycle.
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Old Nov 8, 2018, 12:28 pm
  #70  
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Originally Posted by LegalTender
...But it "was not our intent" to bill the auto-renewal on the day the United Club membership devalued. Just a coincidence.
Millions of Chase cards do not renew on the same day. It was a coincidence in your case. No conspiracy or anything underhanded wrt to timing.

Maybe it will be less crowded with people cancelling their card 1 year ahead of when the policy actually takes effect.

Last edited by IAH-OIL-TRASH; Nov 8, 2018 at 1:24 pm
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Old Nov 8, 2018, 1:01 pm
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Originally Posted by WineCountryUA
. .
You will still have full access under the old rules until your next renewal in 2019 There is no change until a another renewal cycle.
Yeah, seems like next year is the year to cancel.

Harder decision for someone whose renewal comes next Spring. Actually pretty lucky that your renewal is the same date as the policy change.
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Old Nov 8, 2018, 2:40 pm
  #72  
 
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Having Lifetime membership and also having Priority Club through a credit card I may not be affected by this change, but I also might be. I am of the opinion that fighting this through the courts is a rabbit hole with only a modest pay-off for most of us.
We have almost a year to get United to consider adjusting its rules so as to keep our benefits of membership at their current level. It seems they are already considering such adjustments.
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Old Nov 9, 2018, 9:36 pm
  #73  
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I visited a United Club today, showing my Lifetime Member card and another airline's boarding pass. They didn't say a word about any upcoming policy change.
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Old Nov 9, 2018, 9:44 pm
  #74  
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Originally Posted by nsx
I visited a United Club today, showing my Lifetime Member card and another airline's boarding pass. They didn't say a word about any upcoming policy change.
The change is one year away and UA has communicated the change. Say a person enters the Club 20 times a year w/ OAL BP - I wouldn’t want to hear it 20 times.
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Old Nov 10, 2018, 10:12 am
  #75  
 
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Originally Posted by IAH-OIL-TRASH


The change is one year away and UA has communicated the change. Say a person enters the Club 20 times a year w/ OAL BP - I wouldn’t want to hear it 20 times.
Signage. That's all it takes.

God only knows what "commercial agreements" are extant.

"United reserves the right to extend access to customers traveling on partner carriers with whom United holds commercial agreements outside of Star Alliance."
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