Nov 4, 2018, 10:34 am
Last edit by: WineCountryUA
Effective November 1, 2019, United Club customers, including members and their guests, and one-time pass holders will need to provide a same-day boarding pass for travel on United, Star Alliance™ or a contracted partner for entry into all United Club locations. Admittance to United Club locations is permitted only at the departure and arrival airports for United, Star Alliance™ or a contracted partner operated flights.
"Contracted partner" appears to refer to non *A partners and those flights will need to be on a UA ticket to qualify.
*A partner flights also qualify even if not on a UA ticket.
"Admittance to United Club locations is permitted only at the departure and arrival airports for United, Star Alliance or a contracted partner operated flights" appears to mean that passengers are only permitted to access the United Club at the airport(s) at which their same-day flight either arrives or departs.
This requirement also applies to guest(s).
This thread has had two parallel discussions, which will become even more confusing as the new UC access policy is implemented, so the original thread has been split into two separate threads.
Lifetime Member Edition: UC access changes Nov 1, 2019 (same day BP on UA or partner) will be for the discussion of if UA should offer an exception to the new UC access policy (only with same day BP with UA or partners) for Lifetime United Club members.
This thread will continue as the discussion thread for the base policy and issues in its implementation. But please discuss the lifetime membership concerns in the other thread.
WineCountryUA
UA coModerator
Lifetime Member Edition: UC access changes Nov 1, 2019 (same day BP on UA or partner) will be for the discussion of if UA should offer an exception to the new UC access policy (only with same day BP with UA or partners) for Lifetime United Club members.
This thread will continue as the discussion thread for the base policy and issues in its implementation. But please discuss the lifetime membership concerns in the other thread.
WineCountryUA
UA coModerator
Club member/one-time pass access changes Nov 1, 2019 (same day BP on UA or partner)
Apr 20, 2019, 4:55 pm
#166
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May 5, 2019, 12:51 pm
#169
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That situation is a bit different, as it's not possible to get to the HKG UC without having a departing BP. So the new rule is already in effect there, implicitly due to the way the airport is operated. That being the case, it may be easier to just have a rule that every BP gets scanned. It certainly gives them a complete dataset as to the passengers, and I can see that is being useful.
May 5, 2019, 1:06 pm
#170
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That situation is a bit different, as it's not possible to get to the HKG UC without having a departing BP. So the new rule is already in effect there, implicitly due to the way the airport is operated. That being the case, it may be easier to just have a rule that every BP gets scanned. It certainly gives them a complete dataset as to the passengers, and I can see that is being useful.
May 5, 2019, 5:01 pm
#171
Join Date: Nov 2009
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A boarding pass for same-day travel with valid United Club membership number listed
OR
A valid United Club membership card and boarding pass for same-day travel
OR
A valid United Club membership number and boarding pass for same-day travel
May 5, 2019, 6:02 pm
#172
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Was your arrival BP the same date? (If you left from US it would have been one day earlier). If so then the following rule listed in https://www.united.com/ual/en/us/fly...es/access.html say your should be able to enter, because you just need a boarding pass of the same day not necessarily one that has not been used.
My point is the UC agents don't follow the rules at HKIA, likely because they want to stick another carrier with the lounge access charge.
May 13, 2019, 7:57 pm
#173
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I have actually been contemplating keeping my United Club Visa card and just using the UA lounge at PDX even though I'm mostly flying AS now. There are rarely more than five people in the whole UA club while the AS lounge is packed. In fact, the UA lounge at PDX often has more employees than guests when I am in there. I guess they will solve that overcrowding problem by getting rid of me.
May 14, 2019, 5:49 am
#174
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I have actually been contemplating keeping my United Club Visa card and just using the UA lounge at PDX even though I'm mostly flying AS now. There are rarely more than five people in the whole UA club while the AS lounge is packed. In fact, the UA lounge at PDX often has more employees than guests when I am in there. I guess they will solve that overcrowding problem by getting rid of me.
After all, they need an over-crowded, dirty, disgusting environment full of high-paying customers to justify the extraordinary added cost of having... let's say... a plate of salami to offer.
May 22, 2019, 10:19 pm
#175
Join Date: Sep 2013
Posts: 876
I have a club membership and I am not happy. My renewal just came up and I coughed up the $550.
I live in Austin, so there are many places where United doesn't offer non-stop options (BOS, CLT, MIA, SAN, PHL, SEA).
I am tempted to buy refundable tickets to gain access and then canceling once I am inside.
I am a leisure traveler, so I don't use the lounge as often as business travelers, so I feel a little bit cheated since I pay the same amount, yet I am being deprived of the access.
I live in Austin, so there are many places where United doesn't offer non-stop options (BOS, CLT, MIA, SAN, PHL, SEA).
I am tempted to buy refundable tickets to gain access and then canceling once I am inside.
I am a leisure traveler, so I don't use the lounge as often as business travelers, so I feel a little bit cheated since I pay the same amount, yet I am being deprived of the access.
May 22, 2019, 10:23 pm
#176
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May 22, 2019, 10:37 pm
#178
Join Date: Sep 2013
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I fly out of AUS 10-12 times a year, most of it being international and premium cabin, which entitles me access to lounges automatically.
The reason I keep the UA membership is to access the lounge when I fly WN domestically as they offer more non-stop destinations than any other carrier out of AUS or when I fly a *A partner back from Europe, but connecting in EWR, IAH, ORD, IAD.
"United Premier Gold (and higher) members have access to United Clubs when traveling internationally on any Star Alliance carrier, regardless of their class of service. They are also allowed one guest who doesn’t even need to be traveling on the same flight; as long as that guest is traveling on a Star Alliance carrier and departing from the same airport, he/she is welcome into the lounge with the Gold member.
Note that this benefit extends to Star Alliance Gold members from other frequent flyer programs as well, though it’s even more lucrative in this case. These travelers can access United Clubs with any same-day Star Alliance boarding pass, including domestic travel on United. The same guesting rules apply."
Last edited by WineCountryUA; May 22, 2019 at 10:51 pm Reason: merging consecutive posts by same member
May 22, 2019, 10:46 pm
#179
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I have a club membership and I am not happy. My renewal just came up and I coughed up the $550. ... I fly out of AUS 10-12 times a year, most of it being international and premium cabin, which entitles me access to lounges automatically. ... The reason I keep the UA membership is to access the lounge when I fly WN domestically
May 22, 2019, 10:48 pm
#180
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I have no idea how aggressive UA intends to be with this; I just thought I should point out that it's a specific violation of the contract of carriage.
So, you're paying $25 or more for each club entry? I wonder if you'd be getting your money's worth even if they hadn't changed the access rules.
I love AUS. The best part of the airport is that I can get from my car to the gate in 20 minutes. I'm not a member, so I only get lounge access when I'm on an international itinerary, but I still don't think I've ever spent more than 15 minutes in the AUS UC.
Not easily, as allowing access to *G members is part of the *A agreement.
I fly out of AUS 10-12 times a year, most of it being international and premium cabin, which entitles me access to lounges automatically.
The reason I keep the UA membership is to access the lounge when I fly WN domestically as they offer more non-stop destinations than any other carrier out of AUS
The reason I keep the UA membership is to access the lounge when I fly WN domestically as they offer more non-stop destinations than any other carrier out of AUS
I love AUS. The best part of the airport is that I can get from my car to the gate in 20 minutes. I'm not a member, so I only get lounge access when I'm on an international itinerary, but I still don't think I've ever spent more than 15 minutes in the AUS UC.
Not easily, as allowing access to *G members is part of the *A agreement.
