Has upgrade list visibility changed? Not shown on flight upgrade waitlist after OLCI
#1
Original Poster
Join Date: Dec 2010
Location: WAS-ish
Programs: UA 1K-MM + UC, Marriott Plat, National Exec
Posts: 1,341
Has upgrade list visibility changed? Not shown on flight upgrade waitlist after OLCI
I just checked in for a flight on Monday morning (so ~24 hours out). Cleared the upgrade on segment #1 at T-72, still waitlisted on #2 .
But I don't see myself -- or anybody, for that matter -- on the upgrade list for flight #2 . Says "no customers currently waiting to upgrade".
And, checking around to other flights tomorrow -- including some hub-to- hub flights that should have monster upgrade lists -- I don't see anything, except on a couple of 6am flights that have just one person on the list.
Has UA eliminated visibility of the CPU list? Or is this an accidental side effect of the fare code change from R-> PZ? I'm wondering if the list is programmed to show customers waitlisted for R and PN, but now only GS show up because R changed to PZ.
But I don't see myself -- or anybody, for that matter -- on the upgrade list for flight #2 . Says "no customers currently waiting to upgrade".
And, checking around to other flights tomorrow -- including some hub-to- hub flights that should have monster upgrade lists -- I don't see anything, except on a couple of 6am flights that have just one person on the list.
Has UA eliminated visibility of the CPU list? Or is this an accidental side effect of the fare code change from R-> PZ? I'm wondering if the list is programmed to show customers waitlisted for R and PN, but now only GS show up because R changed to PZ.
#2
Join Date: Sep 2013
Location: CHS
Programs: UA GS, Bonvoy Amabassador, Hertz PC
Posts: 2,589
There was a thread on this, not sure if it got merged into the megathread....
TLDR: any thing prior to 24 hrs doesn't get listed on the upgrade list. Upgrade lists only lists upgrades since OLCI becomes available for that particular flight.
TLDR: any thing prior to 24 hrs doesn't get listed on the upgrade list. Upgrade lists only lists upgrades since OLCI becomes available for that particular flight.
#4
Original Poster
Join Date: Dec 2010
Location: WAS-ish
Programs: UA 1K-MM + UC, Marriott Plat, National Exec
Posts: 1,341
How can I uncheck and recheckin? Can I do it from the app, the website, or do I need to call customer service?
#5
FlyerTalk Evangelist
Join Date: Sep 2003
Location: Honolulu Harbor
Programs: UA 1K
Posts: 15,019
If you are upgraded before check-in domestically on CPU-eligible flight, you no longer show up on the "upgraded" list. The only people that show are those upgraded after check-in has started. United appears to have made this change purposely and this aligns with the display on non-CPU flights. Checking in again doesn't have any effect. Not sure where you heard (or even have seen) it was "fixed". It certainly wasn't "fixed" yesterday.
Last edited by IAH-OIL-TRASH; Oct 21, 2018 at 10:33 am
#6
Original Poster
Join Date: Dec 2010
Location: WAS-ish
Programs: UA 1K-MM + UC, Marriott Plat, National Exec
Posts: 1,341
If you are upgraded before check-in domestically on CPU-eligible flight, you no longer show up on the "upgraded" list. The only people that show are those upgraded after check-in has started. United appears to have made this change purposely and this aligns with the display on non-CPU flights. Checking in again doesn't have any effect. Not sure where you heard (or even have seen) it was "fixed". It certainly wasn't "fixed" yesterday.
#7
FlyerTalk Evangelist
Join Date: Sep 2003
Location: Honolulu Harbor
Programs: UA 1K
Posts: 15,019
*That* has been the case for a while, and I'm familiar with it. What's new and surprising to me is that I've checked in for a flight where I have *not* yet been upgraded, but I don't show up on the list. And I'm definitely eligible. So I can't tell whether I was left off, or am not showing up because I checked in more than 24 hours before (connecting flight, checked in at T-24 for my first leg), or what.
#8
Join Date: Jul 2007
Location: San Francisco/Sydney
Programs: UA 1K/MM, Hilton Diamond, Marriott Something, IHG Gold, Hertz PC, Avis PC
Posts: 8,156
He is stating that he is NOT showing up on the upgrade waitlist (not cleared list) for a flight here we has NOT cleared. This is very different to not showing up for a segment that cleared before checkin which is the change that was made some time ago.
#9
FlyerTalk Evangelist
Join Date: Oct 2001
Location: Austin, TX
Posts: 21,400
My guess is the same as yours -- they forgot to update the display logic to show customers waitlisted for PZ. I hope that it's only a display issue, but, of course, how could we tell?
#10
Join Date: Mar 2014
Location: PWM
Programs: AA Plat
Posts: 1,335
Actually it is thought to be a glitch, not deliberate obfuscation. There was much debate over the pros/cons of such a system. Hopefully it will soon be fixed! Perhaps in "early 2019"
#11
Join Date: Mar 2016
Location: Houston/DC
Programs: UA 1K, 1MM
Posts: 564
Actually it is thought to be a glitch, not deliberate obfuscation. There was much debate over the pros/cons of such a system. Hopefully it will soon be fixed! Perhaps in "early 2019"
Now as far as the OP's issue, I have no clue what the issue is, but it may have something to do with the recent fare class changes and the clean up associated with it.
#12
Original Poster
Join Date: Dec 2010
Location: WAS-ish
Programs: UA 1K-MM + UC, Marriott Plat, National Exec
Posts: 1,341
Update: Although I didn't do anything (e.g. re-checkin), I now see a healthy-looking upgrade list *and* my name appears on it. Sadly, it's now booked 16/16, but that's par for the course these days.
I also checked some other flights that are ~23 hours out, and they're showing plausible upgrade lists (say, 22 customers for ORD-LAX). So I'm guessing there was a glitch before (possibly the R/PZ coding I conjectured) and now it's fixed.
I also checked some other flights that are ~23 hours out, and they're showing plausible upgrade lists (say, 22 customers for ORD-LAX). So I'm guessing there was a glitch before (possibly the R/PZ coding I conjectured) and now it's fixed.
#13
Join Date: Aug 2008
Programs: UA GS, AA ExP
Posts: 124
Name not showing on the upgrade list
I had an RPU applied on an M fare. I checked in for the flight but I dont see my name on the upgrade list. I called up the 1K desk and the agent said the system is going through a migration this weekend amd assured me that I am on the list...however I see 10people on the list( and I am still not one of them)! Anyone have any ideas on what may be going on?
#14
FlyerTalk Evangelist
Join Date: Oct 2001
Location: Austin, TX
Posts: 21,400
I had an RPU applied on an M fare. I checked in for the flight but I dont see my name on the upgrade list. I called up the 1K desk and the agent said the system is going through a migration this weekend amd assured me that I am on the list...however I see 10people on the list( and I am still not one of them)! Anyone have any ideas on what may be going on?