Feb 25, 2021, 3:34 pm
Last edit by: WineCountryUA
Unfortunately, partner route discontinuances can happen and this presents a difficult situation. Note we are not talking about day-of-travel cancellations but rather schedule changes where service is no longer offered on the preferred day of travel.
If a partner cancels and UA can not get you there on UA-operated flights, the most common outcome is a refund.
But first, try to see if you can find alternative partners to get you there (including alternative dates), UA will re-book you but if there is a fare / mileage difference you may be responsible for that
UA can not force award space on partner flights but will on UA operated flights (even if you change partner flights)
The reality is there is no obligation to find a solution but UA agents are generally very willing to be creative (within the rules)
If when looking at alternative options, no award space is available, one can check if UA will contact the partner (via UA's partner liaison) and request new space. This is rarely successful and reports of success would be appreciated.
If a partner cancels and UA can not get you there on UA-operated flights, the most common outcome is a refund.
But first, try to see if you can find alternative partners to get you there (including alternative dates), UA will re-book you but if there is a fare / mileage difference you may be responsible for that
UA can not force award space on partner flights but will on UA operated flights (even if you change partner flights)
The reality is there is no obligation to find a solution but UA agents are generally very willing to be creative (within the rules)
If when looking at alternative options, no award space is available, one can check if UA will contact the partner (via UA's partner liaison) and request new space. This is rarely successful and reports of success would be appreciated.
Partner flight discontinued / canceled route on UA award ticket, what are my options?
Jun 14, 2016, 1:43 pm
#18
Join Date: Jan 2014
Posts: 136
Hi,
I have the exact same issue for the exact itinerary. The connection from PEK to REP is canceled and unfortunately, my trip is not flexible as my family is expecting me to meet in REP the same day. This is in December.
Options:
1. Change this itinerary to BKK award flight. From there, take a low cost flight to REP. But there is overnight stay in BKK.
2. Cancel this itinerary and get the MP miles refund. Booking with AA miles is possible but currently not available for the dates I am looking into.
3. Call UA to see if there are other options?
Thanks!
I have the exact same issue for the exact itinerary. The connection from PEK to REP is canceled and unfortunately, my trip is not flexible as my family is expecting me to meet in REP the same day. This is in December.
Options:
1. Change this itinerary to BKK award flight. From there, take a low cost flight to REP. But there is overnight stay in BKK.
2. Cancel this itinerary and get the MP miles refund. Booking with AA miles is possible but currently not available for the dates I am looking into.
3. Call UA to see if there are other options?
Thanks!
Jun 14, 2016, 2:01 pm
#19
Join Date: Jan 2015
Location: SFO
Programs: PetCo Pals Rewards
Posts: 531
Hi,
I have the exact same issue for the exact itinerary. The connection from PEK to REP is canceled and unfortunately, my trip is not flexible as my family is expecting me to meet in REP the same day. This is in December.
Options:
1. Change this itinerary to BKK award flight. From there, take a low cost flight to REP. But there is overnight stay in BKK.
2. Cancel this itinerary and get the MP miles refund. Booking with AA miles is possible but currently not available for the dates I am looking into.
3. Call UA to see if there are other options?
Thanks!
I have the exact same issue for the exact itinerary. The connection from PEK to REP is canceled and unfortunately, my trip is not flexible as my family is expecting me to meet in REP the same day. This is in December.
Options:
1. Change this itinerary to BKK award flight. From there, take a low cost flight to REP. But there is overnight stay in BKK.
2. Cancel this itinerary and get the MP miles refund. Booking with AA miles is possible but currently not available for the dates I am looking into.
3. Call UA to see if there are other options?
Thanks!
Jun 14, 2016, 3:22 pm
#20
Join Date: Jan 2014
Posts: 136
Via ICN, I arrive around 8:30 pm. Air Asia flight from ICN is at 7:10 pm. So not finding other options.
Jun 14, 2016, 5:52 pm
#21
Join Date: Jan 2014
Posts: 136
Tried calling UA. Agent suggesting to arrive in Phenom Penh airport instead of REP. That's a 5 hr drive. Will not work for me.
Unfortunately any other dates will not work for me either. Is arriving at KUL and taking Air Asia flight the only solution? I guess Air Asia is not *A partner (I got confused with Asiana).
Unfortunately any other dates will not work for me either. Is arriving at KUL and taking Air Asia flight the only solution? I guess Air Asia is not *A partner (I got confused with Asiana).
Jun 14, 2016, 7:52 pm
#22
Join Date: Jan 2015
Location: SFO
Programs: PetCo Pals Rewards
Posts: 531
Tried calling UA. Agent suggesting to arrive in Phenom Penh airport instead of REP. That's a 5 hr drive. Will not work for me.
Unfortunately any other dates will not work for me either. Is arriving at KUL and taking Air Asia flight the only solution? I guess Air Asia is not *A partner (I got confused with Asiana).
Unfortunately any other dates will not work for me either. Is arriving at KUL and taking Air Asia flight the only solution? I guess Air Asia is not *A partner (I got confused with Asiana).
I saw you are coming through ORD. It looks like Asiana has a direct flight to ICN that could connect to REP. I would look on google flights and filter by star alliance to find the ideal itinerary, and then call in to United to propose this. They may be willing to be flexible with award routing or get a partner to open up space given the issue with the route cancellation.
Last edited by aza72; Jun 14, 2016 at 8:22 pm
Jun 14, 2016, 9:05 pm
#23
Join Date: Jan 2014
Posts: 136
http://www.flyertalk.com/forum/unite...rary-asia.html
I saw you are coming through ORD. It looks like Asiana has a direct flight to ICN that could connect to REP. I would look on google flights and filter by star alliance to find the ideal itinerary, and then call in to United to propose this. They may be willing to be flexible with award routing or get a partner to open up space given the issue with the route cancellation.
I saw you are coming through ORD. It looks like Asiana has a direct flight to ICN that could connect to REP. I would look on google flights and filter by star alliance to find the ideal itinerary, and then call in to United to propose this. They may be willing to be flexible with award routing or get a partner to open up space given the issue with the route cancellation.
Jun 14, 2016, 9:49 pm
#24
Join Date: Jan 2015
Location: SFO
Programs: PetCo Pals Rewards
Posts: 531
Yes the timing is a bit unfortunate, but maybe connecting through SEA would work?
https://www.google.com/flights/#sear...=STAR_ALLIANCE
Jun 14, 2016, 10:48 pm
#25
Original Poster
Join Date: Jan 2016
Posts: 377
Try searching for R/T, for some reason it is showing more flights.
Yes the timing is a bit unfortunate, but maybe connecting through SEA would work?
https://www.google.com/flights/#sear...=STAR_ALLIANCE
Yes the timing is a bit unfortunate, but maybe connecting through SEA would work?
https://www.google.com/flights/#sear...=STAR_ALLIANCE
Jun 15, 2016, 12:24 am
#26
A FlyerTalk Posting Legend
Join Date: Apr 2013
Location: PHX
Programs: AS 75K; UA 1MM; Hyatt Globalist; Marriott LTP; Hilton Diamond (Aspire)
Posts: 56,416
Please note that UA awards on OZ are not available during OZ's many blackout periods, which include virtually the entire month of December (Dec. 5-31).
So those of you suggesting OZ via ICN, that's just not going to work for December (or various other blacked-out dates during the year).
The best folks are gonna be able to do is to get to an airport with direct flights to REP on a non-*A carrier. Don't think anyone has yet mentioned Dragonair via HKG, which can be booked using BA Avios. There's also Jetstar and Silk Air via SIN.
So those of you suggesting OZ via ICN, that's just not going to work for December (or various other blacked-out dates during the year).
The best folks are gonna be able to do is to get to an airport with direct flights to REP on a non-*A carrier. Don't think anyone has yet mentioned Dragonair via HKG, which can be booked using BA Avios. There's also Jetstar and Silk Air via SIN.
Jun 15, 2016, 1:12 am
#27
Join Date: Jan 2015
Location: SFO
Programs: PetCo Pals Rewards
Posts: 531
Please note that UA awards on OZ are not available during OZ's many blackout periods, which include virtually the entire month of December (Dec. 5-31).
So those of you suggesting OZ via ICN, that's just not going to work for December (or various other blacked-out dates during the year).
The best folks are gonna be able to do is to get to an airport with direct flights to REP on a non-*A carrier. Don't think anyone has yet mentioned Dragonair via HKG, which can be booked using BA Avios. There's also Jetstar and Silk Air via SIN.
So those of you suggesting OZ via ICN, that's just not going to work for December (or various other blacked-out dates during the year).
The best folks are gonna be able to do is to get to an airport with direct flights to REP on a non-*A carrier. Don't think anyone has yet mentioned Dragonair via HKG, which can be booked using BA Avios. There's also Jetstar and Silk Air via SIN.
Jun 15, 2016, 4:59 am
#28
Join Date: Jan 2014
Posts: 136
Try searching for R/T, for some reason it is showing more flights.
Yes the timing is a bit unfortunate, but maybe connecting through SEA would work?
https://www.google.com/flights/#sear...=STAR_ALLIANCE
Yes the timing is a bit unfortunate, but maybe connecting through SEA would work?
https://www.google.com/flights/#sear...=STAR_ALLIANCE
I am thinking to end my trip in KUL using *A and pay OOP to REP on Air Asia. Yes, it sucks to pay for luggage on Air asia and these tickets are non-refundable.
What do you think? Will UA compensate for this change?
Jun 15, 2016, 8:47 am
#29
A FlyerTalk Posting Legend
Join Date: Apr 2013
Location: PHX
Programs: AS 75K; UA 1MM; Hyatt Globalist; Marriott LTP; Hilton Diamond (Aspire)
Posts: 56,416
If you're flying between Dec. 5 and Dec. 31, forget about OZ (unless you want to buy the seat from ICN-REP).
Jun 15, 2016, 10:24 am
#30
Join Date: Jan 2015
Location: SFO
Programs: PetCo Pals Rewards
Posts: 531
As applied to UA awards, the blackout periods apply to all OZ flights, including ICN-REP. See the fare rules quoted here: Asiana Award Flights Not Showing.
If you're flying between Dec. 5 and Dec. 31, forget about OZ (unless you want to buy the seat from ICN-REP).
If you're flying between Dec. 5 and Dec. 31, forget about OZ (unless you want to buy the seat from ICN-REP).
https://us.flyasiana.com/C/pdf/Downl...CCguide_en.pdf