iPhone iOS 12 with UA app issue - will not stay logged on!!
Sep 30, 2018, 10:26 am
#61
Join Date: Sep 2018
Posts: 1
Same issur
Big +1 here, glad it's not just me.
Never had this problem for years, now need to login every few hours. This is just after the iOS 12 upgrade. IPhone 7 Plus, so it's not a Face ID or newer hardware issue. Tried deleting the app and reinstalling, and of course that didn't work, similar to many others in the thread.
Never had this problem for years, now need to login every few hours. This is just after the iOS 12 upgrade. IPhone 7 Plus, so it's not a Face ID or newer hardware issue. Tried deleting the app and reinstalling, and of course that didn't work, similar to many others in the thread.
Sep 30, 2018, 1:51 pm
#64
Join Date: Jul 2005
Location: ORD-LAS
Programs: UA MM 1K, Hyatt Globalist, Marriott Titanium Elite
Posts: 4,419
Iphone X with IOS 12 released version, immediate issue after upgrading on Day 1. Daily sign in. Its an obvious issue not sure why such a delay in releasing an update.
Sep 30, 2018, 2:52 pm
#65
Join Date: Oct 2002
Location: SDF
Programs: -=- UA: GS + 3.9 Million Miler; Hilton: Diamond; Marriott: Gold; Hertz: President's Circle
Posts: 676
United Twitter support confirmed United IT is aware and working on a "fix". Guess the Apps group's been on vacation for the past week or two because they are awfully slow in fixing this major bug.
Sep 30, 2018, 3:03 pm
#66
Join Date: Dec 2016
Posts: 578
Sep 30, 2018, 3:08 pm
#67
Join Date: Mar 2009
Location: SJC / DPS
Programs: AS G75K, UA Silver
Posts: 1,757
At least they've acknowledged it. Now, if only Apple provided a preview of their upcoming OS releases so that this kind of thing wouldn't happen. Although it could be unstable by nature, developers could use it to refine their software and fix any bugs before everything ships to the public
But seriously, I imagine UA had tons of bug reports from those of us who were running the iOS 12 beta months ago. Was it that difficult of a fix or were the reports just ignored?
Oct 1, 2018, 9:40 pm
#68
Join Date: Dec 2010
Location: San Francisco, CA (SFO)
Programs: UA 1K, UA .53 MM, Marriott Gold, Nexus, GE, TSA Pre, Hertz PC
Posts: 581
iPhone X
iOS 12.0
United App Version 2.1.60
Similar reports as above...getting logged out of app, and then after logging back in, my reservations aren't there (this has been hit or miss)
iOS 12.0
United App Version 2.1.60
Similar reports as above...getting logged out of app, and then after logging back in, my reservations aren't there (this has been hit or miss)
Oct 2, 2018, 4:44 pm
#70
Join Date: Mar 2011
Location: Colorado
Programs: Lifetime UA 1K, Lifetime Hilton Diamond, Lifetime Marriott Bonvoy Titanium
Posts: 1,261
Given the iOS Mobile App is how most people access United - this is completely ridiculous. United IT has gone backwards between the website improvements (which are a disaster) and the mobile app. I now have to enter my password and fingerprint after it logs me off.
@UNITED - does anyone test your software?
@UNITED - does anyone test your software?
Oct 2, 2018, 4:45 pm
#71
Join Date: May 2003
Location: Cleveland, OH
Programs: UA-GS 1MM), Hertz Pres Circle, Starriott Titanium)
Posts: 1,966
The update will be handled by the Polaris rollout team.
Next month, they will announce the fix with great fanfare. By in late 2019, we'll see the first few phones receive the fix. By 2022, 80% of phones should be updated.
Next month, they will announce the fix with great fanfare. By in late 2019, we'll see the first few phones receive the fix. By 2022, 80% of phones should be updated.
Oct 2, 2018, 5:02 pm
#72
Moderator: United Airlines
Join Date: Jun 2007
Location: SFO
Programs: UA Plat 1.995MM, Hyatt Discoverist, Marriott Plat/LT Gold, Hilton Silver, IHG Plat
Posts: 66,850
Oct 2, 2018, 5:34 pm
#73
Join Date: May 2003
Location: Cleveland, OH
Programs: UA-GS 1MM), Hertz Pres Circle, Starriott Titanium)
Posts: 1,966
I have 20+ apps on my phone that require login. NONE of them are exhibiting this bug. While Apple's upgrade, may have caused the issue... they certainly aren't the reason this hasn't been patched yet. Bear in mind, iOS 12 Beta has been out for MONTHS
Oct 2, 2018, 5:46 pm
#74
Moderator: United Airlines
Join Date: Jun 2007
Location: SFO
Programs: UA Plat 1.995MM, Hyatt Discoverist, Marriott Plat/LT Gold, Hilton Silver, IHG Plat
Posts: 66,850
However, I will freely admit I have no idea where the problem lies, I suspect nor does anyone else posting here but we do have this
It's also quite possible the bug is Apple's issue, not United's. The (non-travel related) app my team wrote is broken on iOS12 now. Worked great in betas but Apple broke something in the full release of the code. Apple has admitted it's their bug and are working on fixing it. That means 12.0.1 will likely have the fix.
If United is in the same boat they are either scrambling to find a work-around or they're just waiting for 12.0.1 so they don't have to waste so many hours trying to code a change that will be fixed by Apple soon.
Just a guess. I don't know if this is truly an Apple bug causing United's issues but it's highly possible.
-RM
If United is in the same boat they are either scrambling to find a work-around or they're just waiting for 12.0.1 so they don't have to waste so many hours trying to code a change that will be fixed by Apple soon.
Just a guess. I don't know if this is truly an Apple bug causing United's issues but it's highly possible.
-RM
Oct 2, 2018, 6:13 pm
#75
Join Date: May 2003
Location: Cleveland, OH
Programs: UA-GS 1MM), Hertz Pres Circle, Starriott Titanium)
Posts: 1,966
This entire thread started on August 8th with Beta 4. So it is 100% clear to me that nothing suddenly broke in the final release. Not saying the solution can be quick or easy... just pointing out it is well known and has been for quite some time.
From August 8th:
From August 8th:
Is anyone else getting auto-logged out and having their data cleared constantly, read: every day, if not more frequently?
When I sign in, my upcoming flights, recent searches, home airports, etc. are all blank. I then refresh the "wallet" and within a few minutes my upcoming flights will show up (the other items do not come back).
The next day, the app has logged me out and the cycle repeats
Is this happening to anyone else? Been going on for 1-2 weeks now and It's infuriating! iPhone 8 with iOS 12 Beta 4
When I sign in, my upcoming flights, recent searches, home airports, etc. are all blank. I then refresh the "wallet" and within a few minutes my upcoming flights will show up (the other items do not come back).
The next day, the app has logged me out and the cycle repeats
Is this happening to anyone else? Been going on for 1-2 weeks now and It's infuriating! iPhone 8 with iOS 12 Beta 4