Sep 28, 2018, 11:53 am
Last edit by: WineCountryUA
Today we’re introducing a few updates for members with MileagePlus Premier® status — some of which are already in effect and some that will come later. These updates include added benefits related to boarding groups and baggage allowances, as well as adjustments to our upgrade structure and Premier 1K® status qualification requirements.
Better boarding
Effective on September 18, 2018
· Premier® 1K® members will be called to board during pre-boarding ahead of Group 1
· Premier Gold members will now board with Boarding Group1, previous in Group 2
Baggage allowance for Premier members
Effective on September 28, 2018:
All Premier® members, regardless of Premier status, will receive the same standard weight allowance for checked baggage: 70 lbs. (32 kg.)
Additionally:
· All Premier members flying in United Business®, United First®, or United Polaris® business class are allowed up to three bags with a maximum weight of 70 lbs. (32 kg) per bag.
· Premier Gold members flying in United Economy® between the U.S. and Europe are allowed three bags with a maximum weight of 70 lbs. (32 kg) per bag.
· Premier Silver members flying in United Economy between the U.S. and Europe are allowed two bags with a maximum weight of 70 lbs. (32 kg) per bag.
Premier qualification requirements
Effective on January 1, 2019:
· Premier qualification dollar (PQD) requirement for Premier 1K status will be raised from $12,000 to $15,000.
· P-class fares will earn 150% Premier qualifying miles (PQM), reduced from 200%.
Premier upgrades
Effective on January 1, 2019:
· The way a Premier 1K member earns additional upgrades will be changing. For every 25,000 Premier qualifying miles (PQM) or 30 Premier qualifying segments (PQS) after qualifying for Premier 1K status, we’ll add one Global Premier Upgrades into your account. No additional Regional Premier Upgrades can be earned after qualifying for Premier 1K status.
More details can be found here: www.mileageplusupdates.com
- UA Insider
Better boarding
Effective on September 18, 2018
· Premier® 1K® members will be called to board during pre-boarding ahead of Group 1
· Premier Gold members will now board with Boarding Group1, previous in Group 2
Baggage allowance for Premier members
Effective on September 28, 2018:
All Premier® members, regardless of Premier status, will receive the same standard weight allowance for checked baggage: 70 lbs. (32 kg.)
Additionally:
· All Premier members flying in United Business®, United First®, or United Polaris® business class are allowed up to three bags with a maximum weight of 70 lbs. (32 kg) per bag.
· Premier Gold members flying in United Economy® between the U.S. and Europe are allowed three bags with a maximum weight of 70 lbs. (32 kg) per bag.
· Premier Silver members flying in United Economy between the U.S. and Europe are allowed two bags with a maximum weight of 70 lbs. (32 kg) per bag.
Premier qualification requirements
Effective on January 1, 2019:
· Premier qualification dollar (PQD) requirement for Premier 1K status will be raised from $12,000 to $15,000.
· P-class fares will earn 150% Premier qualifying miles (PQM), reduced from 200%.
Premier upgrades
Effective on January 1, 2019:
· The way a Premier 1K member earns additional upgrades will be changing. For every 25,000 Premier qualifying miles (PQM) or 30 Premier qualifying segments (PQS) after qualifying for Premier 1K status, we’ll add one Global Premier Upgrades into your account. No additional Regional Premier Upgrades can be earned after qualifying for Premier 1K status.
More details can be found here: www.mileageplusupdates.com
- UA Insider
Good news! I got written confirmation from 1kvoice on the below:
We will honor 200% Premier Qualifying Mile (PQM) accrual for tickets purchased before September 28, 2018 for travel on/after January 1, 2019.
• A manual adjustment to 200% PQM accrual for P-fare flown segments can be made post-departure at the customer’s request.
• Any tickets purchased after September 28, 2018, for travel on/after January 1, 2019 are only eligible to receive 150% PQM accrual.
• A manual adjustment to 200% PQM accrual for P-fare flown segments can be made post-departure at the customer’s request.
• Any tickets purchased after September 28, 2018, for travel on/after January 1, 2019 are only eligible to receive 150% PQM accrual.
Related threads
United's New Boarding Process (with Wiki) [starting 18 Sep 2018]
Partner P fare earning after 1 Jan 2019
Updates to MP Premier Program -1K PQD $15K, P fare 150%, fewer RPU, Bag waiver & more
Jan 11, 2019, 6:29 am
#541
FlyerTalk Evangelist
Join Date: Aug 2015
Posts: 11,460
New reply this AM, finally a good agent just after I gave up:
Dear Mr. C.:
Thanks for your follow up.
I apologize for the previous agents email. I have made the PQM adjustment to the NH flight.
As a Premier 1K member, we value your business. Thank you for choosing United and MileagePlus.
Regards,
T. D.
MileagePlus® Lead Representative
Dear Mr. C.:
Thanks for your follow up.
I apologize for the previous agents email. I have made the PQM adjustment to the NH flight.
As a Premier 1K member, we value your business. Thank you for choosing United and MileagePlus.
Regards,
T. D.
MileagePlus® Lead Representative
Jan 11, 2019, 8:37 am
#542
A FlyerTalk Posting Legend
Join Date: Apr 2013
Location: PHX
Programs: AS 75K; UA 1MM; Hyatt Globalist; Marriott LTP; Hilton Diamond (Aspire)
Posts: 56,450
If OP got them to adjust partner earnings, that was a gift.
Jan 11, 2019, 2:43 pm
#543
FlyerTalk Evangelist
Join Date: Aug 2015
Posts: 11,460
Hm, I wasn't aware that extended to PQM, for which UA doesn't have to pay partners. I am sure the terms of MP give them the right to amend at any time and reference to flight date (as they typically phrase the *A credit pages), but I do think it should be per the stated earnings on the purchase date. Nevertheless, I'd guess the majority of MP members don't fuss with it.
Jan 11, 2019, 3:51 pm
#544
Join Date: Dec 2005
Location: Japan
Posts: 5,577
Didn't see your post in time. I did call the 1K line and asked for MP account support. Agent was initially reluctant, starting giving me a lesson about P fares. Eventually I got through to her, but she said she needed to get an supervisor to give the final ok. While I was on the phone I saw the account updating. She never got back on the line and after 22 minutes the call was disconnected by her. As long as I get credited the right amount I have no complaints.
Last edited by Exleftseat; Jan 13, 2019 at 7:01 am
Jan 12, 2019, 12:11 pm
#545
Join Date: Oct 2013
Location: KEWR
Programs: UA 1K, HH Diamond, SPG/Marriott Gold, Hyatt Plat, National Exec, GE/Nexus
Posts: 501
I have a combination of NH and UA flights that did not credit properly. (SFO-SIN, SIN-NRT, NRT-IAD, IAD-EWR ... quite a lot of PQMs)
My initial email to 1kvoice came back:
"Members earn award miles on most United and United Express flights based on the ticket price (base fare plus carrier-imposed surcharges) rather than the distance flown. This also applies to most flights operated by a Star Alliance or MileagePlus airline partner issued by United with a ticket number starting with 016."
I had attached the original email, looks like they didn't read it:
"If you purchased a P class fare prior to the announcement date of September 28, 2018, for travel in 2019, we will honor the 200% Premier qualifying mile accrual. Please contact us after the flights post to your account."
My initial email to 1kvoice came back:
"Members earn award miles on most United and United Express flights based on the ticket price (base fare plus carrier-imposed surcharges) rather than the distance flown. This also applies to most flights operated by a Star Alliance or MileagePlus airline partner issued by United with a ticket number starting with 016."
I had attached the original email, looks like they didn't read it:
"If you purchased a P class fare prior to the announcement date of September 28, 2018, for travel in 2019, we will honor the 200% Premier qualifying mile accrual. Please contact us after the flights post to your account."
I will send them another email, see what happens.
Jan 18, 2019, 7:21 pm
#546
Join Date: Sep 2009
Location: New York, NY
Programs: Delta Platinum Medallion; IHG Platinum; Marriott Gold; Hilton Gold
Posts: 1,071
Unlike most in this thread I am not a 1K member, only Platinum. I requested a PQM adjustment on a P fare EWR-LAX leg I took on January 12 that was purchased in August, before the policy change. I sent an email to the Mileage Plus service center and received this favorable response today (the adjustment has been made):
Dear xxxx:
Thanks for taking the time to write to us. We’re glad to hear from you.
I’m sorry we didn’t give you proper credit for your flight(s).
The adjustments have been made to your account and can be viewed online at united.com. Any needed modifications to the following types of postings have been made and will display online individually as Adjustments.
Thanks for taking the time to write to us. We’re glad to hear from you.
I’m sorry we didn’t give you proper credit for your flight(s).
The adjustments have been made to your account and can be viewed online at united.com. Any needed modifications to the following types of postings have been made and will display online individually as Adjustments.
- Award miles
- Premier bonus miles
- Premier qualifying miles
- Premier qualifying points
- Premier qualifying dollars
As a Premier Platinum member, we value your business. Thank you for choosing United and MileagePlus.
Regards,
Regards,
Jan 22, 2019, 11:47 am
#547
Join Date: Jul 2012
Location: SFO
Programs: UA Plat; *A Gold; Marriott Gold
Posts: 351
Hm, I wasn't aware that extended to PQM, for which UA doesn't have to pay partners. I am sure the terms of MP give them the right to amend at any time and reference to flight date (as they typically phrase the *A credit pages), but I do think it should be per the stated earnings on the purchase date. Nevertheless, I'd guess the majority of MP members don't fuss with it.
Jan 22, 2019, 12:10 pm
#548
A FlyerTalk Posting Legend
Join Date: Apr 2013
Location: PHX
Programs: AS 75K; UA 1MM; Hyatt Globalist; Marriott LTP; Hilton Diamond (Aspire)
Posts: 56,450
Jan 23, 2019, 7:19 am
#549
Join Date: Jul 2012
Location: SFO
Programs: UA Plat; *A Gold; Marriott Gold
Posts: 351
Thanks Kacee - I got an initial non-response response that just explained that there had been a change in PQM accruals for P but didn't address my question regarding my flights booked prior to the September announcement. Rather than bickering, I'm going to wait for all of this weekends legs and another trip in two weeks to post, then follow up regarding all of them. This weekend was AC SFO-YVR - DEL-YVR - SFO, and two weeks from now is ANA SFO-YVR-HND-TSA-HND-YVR-SFP. So I'll see if there's any different between AC or ANA.
Jan 23, 2019, 7:47 am
#550
Join Date: Oct 2013
Location: KEWR
Programs: UA 1K, HH Diamond, SPG/Marriott Gold, Hyatt Plat, National Exec, GE/Nexus
Posts: 501
Thanks Kacee - I got an initial non-response response that just explained that there had been a change in PQM accruals for P but didn't address my question regarding my flights booked prior to the September announcement. Rather than bickering, I'm going to wait for all of this weekends legs and another trip in two weeks to post, then follow up regarding all of them. This weekend was AC SFO-YVR - DEL-YVR - SFO, and two weeks from now is ANA SFO-YVR-HND-TSA-HND-YVR-SFP. So I'll see if there's any different between AC or ANA.
Jan 23, 2019, 8:00 am
#551
Join Date: Mar 2010
Location: PIT
Programs: OZ Diamond, UA Gold
Posts: 9,919
I had a reservation with 3 of us, mixture of UA and LX. Took some teeth pulling, multiple calls and emails, one rude agent, and mixups resulting in one getting the miles but not all, but finally all 3 of us got the full 200% PQM, thankfully.
Jan 23, 2019, 10:00 am
#552
Join Date: Dec 2005
Location: Japan
Posts: 5,577
Well, I am finished with my flights and each and everyone has been adjusted over the phone once i mentioned the written reply from a 1K voice lead agent. Very satisfied.
Jan 24, 2019, 10:02 am
#553
Join Date: Mar 2012
Programs: Mileage Plus 1K; Marriott Platinum; Hilton Gold
Posts: 6,355
I'm glad that this thread was bumped up yesterday, as it reminded me to write in to 1KVoice about an early January P fare itinerary that fell in the 200% per-accumulation change exception.
I noted the flights, and attached an e-ticket receipt that noted the date of purchase, and was astounded to receive a reply in < two hours on a Wednesday night noting that my account had been credited with the extra 50% PQM. These were posted as "Mileage Plus Premier Accelerator" miles.
I have a TPAC itinerary on NH that would fall under the 200% PQM exception, but that won't occur until late March. It will be interesting to see what happens when I request the adjustment on that on.
I noted the flights, and attached an e-ticket receipt that noted the date of purchase, and was astounded to receive a reply in < two hours on a Wednesday night noting that my account had been credited with the extra 50% PQM. These were posted as "Mileage Plus Premier Accelerator" miles.
I have a TPAC itinerary on NH that would fall under the 200% PQM exception, but that won't occur until late March. It will be interesting to see what happens when I request the adjustment on that on.
Jan 24, 2019, 10:08 am
#554
Join Date: Jan 2019
Programs: UAGS
Posts: 3
UA GS 120 hour upgrade rule changed?
Flying IAD-MEX on 1/28 and using GPU (wait listed). UA GS agent said 120 hour upgrade window for GS no longer applies. Now, it's 72 hours. Does that sound right? Thank you.
Jan 24, 2019, 11:09 am
#555
FlyerTalk Evangelist
Join Date: Sep 2003
Location: Honolulu Harbor
Programs: UA 1K
Posts: 15,019
