United cancelled confirmed, Issued, and fully paid ticket
#46
Join Date: Sep 2014
Posts: 2,531
The OP has already been told what the issue was. See post #40 .
Generally, once I see an 016xxxxxxx number I assume all the ticketing / availability / routing issues have been resolved and don't expect my ticket will be cancelled absent something extraordinary
#48
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Join Date: Aug 2010
Location: DCA
Programs: UA US CO AA DL FL
Posts: 50,262
Why the OTA cancelled the ticket is irrelevant. OP complained that UA cancelled the ticket. That was avoidably misleading and the thread title ought to be changed.
Indeed it makes sense that the TA cancelled the ticket when it came to learn that it would be the subject of a DM which it could not likely pass on to the passenger. But, that does not change the underlying problem. UA cancelled the ticket at the request of a TA acting on OP's behalf.
OP may well have a claim against the TA under local law for the difference between what the TA offered and he must now pay for a ticket. The fact that the TA, on its website, acknowledges what is apparently a routine problem, e.g. under-pricing tickets, may well work in OP's favor.
But, none of this is a UA issue.
Thus, I come back to the real bottom line. What does it cost to book the ticket OP wants? It may be not particularly much more. If that is the case, I would immediately book the new ticket and then deal with the TA afterwards. Or not pursue at all.
Indeed it makes sense that the TA cancelled the ticket when it came to learn that it would be the subject of a DM which it could not likely pass on to the passenger. But, that does not change the underlying problem. UA cancelled the ticket at the request of a TA acting on OP's behalf.
OP may well have a claim against the TA under local law for the difference between what the TA offered and he must now pay for a ticket. The fact that the TA, on its website, acknowledges what is apparently a routine problem, e.g. under-pricing tickets, may well work in OP's favor.
But, none of this is a UA issue.
Thus, I come back to the real bottom line. What does it cost to book the ticket OP wants? It may be not particularly much more. If that is the case, I would immediately book the new ticket and then deal with the TA afterwards. Or not pursue at all.
#49
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Join Date: Feb 2007
Location: PVG, FRA, SEA, HEL
Programs: UA Premier Gold
Posts: 4,783
No airline on this thread has done this. Sounds like the ticket was issued improperly and it was cancelled the same day (or next day), not on day of travel.
Denied boarding compensation is not limited that something is cancelled on the day of travel.
UA can only win this, if can prove it has properly informed the passenger about the reason why it voided the contract.
UA hasn't done it.
btw: the contract is between passenger and UA.
#50
Join Date: Sep 2014
Posts: 2,531
An improperly issued ticket shouldn't be the problem of the passenger.
Denied boarding compensation is not limited that something is cancelled on the day of travel.
UA can only win this, if can prove it has properly informed the passenger about the reason why it voided the contract.
UA hasn't done it.
btw: the contract is between passenger and UA.
Denied boarding compensation is not limited that something is cancelled on the day of travel.
UA can only win this, if can prove it has properly informed the passenger about the reason why it voided the contract.
UA hasn't done it.
btw: the contract is between passenger and UA.
#51
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Join Date: Aug 2010
Location: DCA
Programs: UA US CO AA DL FL
Posts: 50,262
An improperly issued ticket shouldn't be the problem of the passenger.
Denied boarding compensation is not limited that something is cancelled on the day of travel.
UA can only win this, if can prove it has properly informed the passenger about the reason why it voided the contract.
UA hasn't done it.
btw: the contract is between passenger and UA.
Denied boarding compensation is not limited that something is cancelled on the day of travel.
UA can only win this, if can prove it has properly informed the passenger about the reason why it voided the contract.
UA hasn't done it.
btw: the contract is between passenger and UA.
On the minimal facts we have here from OP, it is more than likely that OP will be able to recover under national (unfair) trading practices statutes.
If there is some precedential decision under EC 261/2004 which suggests that notification to the passenger's chosen agent (that, after all is what the term means), it would be good to have it. But, sending the OP down a path because of a personal need to rely on the EU Regulation rather than national law seems unhelpful in the extreme.
#52
Join Date: Jul 2003
Location: NY
Posts: 667
i bought a few of these for a Europe-US-Europe openjaw on the UA website and it stuck. they just had a flash sale. and AA still has the same fare for sale todayFare Breakdown
Additional charges may apply for changes in addition to any fare rules listed.
FARE RESTRICTION MAY APPLY;FRA POS END
- Airfare:
132.00
EUR - Germany Airport Security Charge:
9 EUR - Germany Air Transportation Tax:
41.97 EUR - Germany Passenger Service Charge:
31.71 EUR - U.K. Passenger Service Charge:
37.74 EUR - U.S. Customs User Fee:
4.81 EUR - U.S. Immigration User Fee:
5.96 EUR - U.S. APHIS User Fee:
3.37 EUR - U.S. Transportation Tax:
31.14 EUR - September 11th Security Fee:
4.77 EUR - Switzerland Airport Passenger/Security Charge:
14.17 EUR - U.S. Passenger Facility Charge:
3.83 EUR - Per Person Total:
320.47
EUR - eTicket Total:
320.47
EUR
Additional charges may apply for changes in addition to any fare rules listed.
FARE RESTRICTION MAY APPLY;FRA POS END
Last edited by MazdaMP; Sep 28, 2018 at 9:01 am
#53
Join Date: Jul 2007
Location: San Francisco/Sydney
Programs: UA 1K/MM, Hilton Diamond, Marriott Something, IHG Gold, Hertz PC, Avis PC
Posts: 8,156
The OP's problem was that the fare rules state that the overwater segment must be booked on a UA flight number, and his wasn't.
#54
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Join Date: Apr 2013
Location: PHX
Programs: AS 75K; UA 1MM; Hyatt Globalist; Marriott LTP; Hilton Diamond (Aspire)
Posts: 56,452
While I agree in theory there may be a claim (the dollar value of which is de minimis), I suspect the chance of collecting from an obviously sketchy Netherlands based OTA is pretty much zero.
#55
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Join Date: Aug 2010
Location: DCA
Programs: UA US CO AA DL FL
Posts: 50,262
You're referring to a claim against the TA, right? As that's the party here which made the mistake (and which is not protected by ADA preemption).
While I agree in theory there may be a claim (the dollar value of which is de minimis), I suspect the chance of collecting from an obviously sketchy Netherlands based OTA is pretty much zero.
While I agree in theory there may be a claim (the dollar value of which is de minimis), I suspect the chance of collecting from an obviously sketchy Netherlands based OTA is pretty much zero.
Indeed my advice above in this thread is to price the proper ticket with UA and, presuming it can be had for what OP is willing to pay, purchase that ticket and pursue the TA (or not) for the balance later. More likely simply file a complaint with the appropriate authorities.
The TA largely advertises sketchiness, pointing to the fact that its prices may not be honored by the operating carriers.