Last edit by: WineCountryUA
Source: United Boarding Process
We encourage you to make yourself comfortable while you wait for your group to be called, and we’ll let you know when we’re ready for you to board. Late arriving customers in Groups 1 and 2 are welcome to continue boarding through the blue lane at any time.
* Customers who have purchased a Basic Economy ticket will be in the last boarding group, except for Premier members, Chase Cardmembers of qualifying cards and Star Alliance Gold members, who will still receive their priority boarding.
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Pre Sept 2018 process
Pre-Boarding
General boarding (Window Seats, then Middle Seats, then Aisle)
Customers who have purchased a Basic Economy ticket will be in the last boarding group, with the exception of Premier members, Chase Cardmembers of qualifying cards and Star Alliance Gold members, who will still receive their priority boarding.
Note: If you’re traveling with a companion and one of you has a higher boarding status, you both may board with the earlier group.
Note: Self Boarding Gates are being tested at the following gates...
sUA Boarding Times by Aircraft (AFA)
Previous thread: United's Current Boarding Process (with Wiki) [Revised, May 2013]
New changes (effective 18 Sept 2018)
You will see some new boarding lane signs in the gate area that will guide you through the boarding process. There will now be two lanes that are color coded : to begin, Group 1 will board through the blue lane and Group 2 will board through the green lane. The remaining Groups 3-5 will then board through the green lane when called, and Groups 1 and 2 can continue to board through the blue lane .We encourage you to make yourself comfortable while you wait for your group to be called, and we’ll let you know when we’re ready for you to board. Late arriving customers in Groups 1 and 2 are welcome to continue boarding through the blue lane at any time.
Boarding groups
Pre-boarding
- Unaccompanied minors
- Customers with disabilities
- Active members of the military
- United Global Services® members
- Families traveling with children age 2 and younger
- Premier® 1K® members
Group 1
- Premier Platinum members
- Premier Gold members
- Star Alliance™ Gold members
- Customers seated in premium cabins: United Polaris®, United First® and United Business®
Group 2
- Premier Silver members
- Star Alliance Silver members
- Customers who have purchased Premier Access® or Priority Boarding
- United℠ Explorer, Club, Presidential Plus℠ and Awards Cardmembers
Groups 3 – 5
- Economy Plus®
- United Economy®
- Basic Economy*
* Customers who have purchased a Basic Economy ticket will be in the last boarding group, except for Premier members, Chase Cardmembers of qualifying cards and Star Alliance Gold members, who will still receive their priority boarding.
Pre Sept 2018 process
Pre-Boarding
- Unaccompanied minors
- Customers with disabilities
- Uniformed members of the U.S. military
- Families traveling with children age two and younger
- United Global Services® members
- Group 1: Premier 1K, Premier Platinum, Business/Polaris Business, and First/Polaris First.
- Group 2: Premier Gold, Star Gold, Premier Silver, Star Silver, MileagePlus Presidential Plus, Club, Explorer and Awards, purchased Premier Access
General boarding (Window Seats, then Middle Seats, then Aisle)
- Group 3 - Window Seats
- Group 4 - Middle & Aisle Seats (Aisle Seats on UA Express)
- Group 5 - Basic Economy
Customers who have purchased a Basic Economy ticket will be in the last boarding group, with the exception of Premier members, Chase Cardmembers of qualifying cards and Star Alliance Gold members, who will still receive their priority boarding.
Note: If you’re traveling with a companion and one of you has a higher boarding status, you both may board with the earlier group.
Note: Self Boarding Gates are being tested at the following gates...
- IAH - Gate C25/C26 - See Post 2960, Includes YouTube video from CO777DAL
- IAH - Gate E4 - Old test from pmCO days, See Thread Here
- BOS - Self boarding gates are now back in *LIMITED* use at least at gates B25 and B26
sUA Boarding Times by Aircraft (AFA)
Previous thread: United's Current Boarding Process (with Wiki) [Revised, May 2013]
United's Current Boarding Process (with Wiki) [2016-forward]{Archive}
#1231
Join Date: Sep 2006
Location: HNL
Programs: UA GS4MM, MR LT Plat, Hilton Gold
Posts: 6,447
I can only go by my direct experience - but I'm way farther down the waitlist than I ever have been before - which in my unscientific theory tells me there are more GS and 1K's on expensive tickets ahead of me. If I don't upgrade for cash or outright buy to a premium cabin, I'm often 10 or 15+ down the upgrade list - I just didn't have that happen prior to a year or two ago.
#1232
FlyerTalk Evangelist
Join Date: Oct 2001
Location: Austin, TX
Posts: 21,386
Or they're selling more F tickets and the number of GS / 1K is the same.
#1233
Join Date: May 2009
Location: IAH
Programs: UA Mileage Plus
Posts: 160
thursday
I just made silver a couple of weeks ago mostly on the strength of a trip to the Phillipines earlier this year. I hadnt had status in 5 years(no business travel thank god). Will see what its like Thursday on a IAH to DSM regional plane. Probably no big deal.
#1234
Join Date: May 2001
Location: TPA 50%/BKK 30%/HKG 20%
Programs: UA 1K MM - AF G – TK G – AZ Ex – Hilton D – Marriott G – IHG P
Posts: 1,990
#1235
Join Date: Aug 2009
Location: EWR, BDL
Posts: 4,471
There were different boarding times based on what sub aircraft one flew on. Example sub CO currently boards 757s 50 min prior to departure while sub UA boards 45 min prior to departure. Once we are one group it will be 50 min. Sub CO boards 737s 35 min prior to departure regardless of variant while sub UA boards 737-900s 45 min prior to departure common metal will see boarding times stay at 35 min or decreased to 40 min depending on variant flown.
#1236
Join Date: Apr 1999
Location: San Francisco, CA, USA
Programs: Hyatt LT Globalist, Marriot LT Titanium, UA 2.4MM, HH Gold, AS MVPG
Posts: 3,400
So Platinum and paying Premium passengers that aren’t GS/1K get the shaft on this - part of an ever increasing Group 1. Yes they took out 1Ks but added Golds.
#1237
Join Date: Aug 2001
Location: San Jose, CA USA
Posts: 1,791
No they should not.
Based on boarding order? Seriously?
Because airlines want to reward loyalty and consistent spend over a one-off purchase (which might be something like a $99 upgrade). You will see this with many airlines worldwide, where top tier elites board before paid J.
Based on boarding order? Seriously?
Because airlines want to reward loyalty and consistent spend over a one-off purchase (which might be something like a $99 upgrade). You will see this with many airlines worldwide, where top tier elites board before paid J.
But, for the most part, we always purchased first class fares, whether discounted or not. We style ourselves too old to fly coach, and that is it. We always try to book row 1 so we can get on and off first, stow our luggage, and not have somebody in front of us reclining into our lap. We do it for AA and DL, too.
I dispute your contention that other worldwide airlines board elites before F/J customers international settings. I fly them, too, all over Europe and Asia, and I do not see that. My experience is the contrary.
So I'm damned if I'm an F passenger and going to board behind a 1K guy who didn't buy a first class ticket. Not gonna do that, and I think that differentiation is flat out nuts. Your argument for defending this carrier for doing this totally escapes me. I can afford to walk with my feet, and, assuredly, will do so if they propose this nonsense. Your thesis that I, and others, are upgraders from cheap fares is short sighted and ill founded. You should consider otherwise.
#1238
Join Date: Mar 2014
Location: PWM
Programs: AA Plat
Posts: 1,335
Me too! Now if we could just get silvers in there. It's been said a million times: it is utterly idiotic that UA treats 25k mile flyers and credit card holders alike! And as you may have guessed, I'll be falling back to Silver next year.
#1239
Join Date: Mar 2000
Location: Wayne, NJ USA
Programs: UA Million Miler, Lifetime United Club member
Posts: 2,175
#1240
Join Date: Sep 2006
Location: HNL
Programs: UA GS4MM, MR LT Plat, Hilton Gold
Posts: 6,447
We both have about 2.5 mm eqm on UA and used to be perennial Gs's---until UA's service went into the toilet a few years ago. We just couldn't stand the lousy service, especially out of SFO. So we were content to stay at Platinum for life, which worked well since we were in Boarding Group 1 all the time. Our total spend on the big 3 legacies has been about $35K annually. AA gets the 12, DM gets the 15, and other carriers get what's left over. But we're not burning $12K for UA because the service just doesn't warrant it.
So I'm damned if I'm an F passenger and going to board behind a 1K guy who didn't buy a first class ticket. Not gonna do that, and I think that differentiation is flat out nuts. Your argument for defending this carrier for doing this totally escapes me. I can afford to walk with my feet, and, assuredly, will do so if they propose this nonsense. Your thesis that I, and others, are upgraders from cheap fares is short sighted and ill founded. You should consider otherwise.
So I'm damned if I'm an F passenger and going to board behind a 1K guy who didn't buy a first class ticket. Not gonna do that, and I think that differentiation is flat out nuts. Your argument for defending this carrier for doing this totally escapes me. I can afford to walk with my feet, and, assuredly, will do so if they propose this nonsense. Your thesis that I, and others, are upgraders from cheap fares is short sighted and ill founded. You should consider otherwise.
I guess I'll counter your argument that UA would probably prefer to make me happy - and other 1K's - over First class fliers who are infrequent fliers.
Last edited by WineCountryUA; Sep 18, 2018 at 5:49 pm Reason: Discuss the issues, not the poster(s)
#1241
Join Date: Mar 2011
Location: Colorado
Programs: Lifetime UA 1K, Lifetime Hilton Diamond, Lifetime Marriott Bonvoy Titanium
Posts: 1,261
I have to disagree with this - and in my opinion there are far more GS and 1K's than ever before.
I can only go by my direct experience - but I'm way farther down the waitlist than I ever have been before - which in my unscientific theory tells me there are more GS and 1K's on expensive tickets ahead of me. If I don't upgrade for cash or outright buy to a premium cabin, I'm often 10 or 15+ down the upgrade list - I just didn't have that happen prior to a year or two ago.
I can only go by my direct experience - but I'm way farther down the waitlist than I ever have been before - which in my unscientific theory tells me there are more GS and 1K's on expensive tickets ahead of me. If I don't upgrade for cash or outright buy to a premium cabin, I'm often 10 or 15+ down the upgrade list - I just didn't have that happen prior to a year or two ago.
#1243
Join Date: Oct 2009
Location: Chicago, IL
Programs: UA 1K MM, HHonors Diamond,PC, Marriott Rewards Gold
Posts: 1,117
#1244
Join Date: Nov 2001
Location: USA, JPN, GBR
Programs: A3, AA, AC, AS, DL, NH, SQ, SK, UA; BW, CP, HH, IHG, MB
Posts: 1,950
Downgrade for anyone who purchased in the F/J cabin and not top tier elite. Now boarding with a group that can easily be 50 deep, of course that is going to encourage gate lice. And premium overhead bin space is definitely an issue in the smaller aircraft especially the 175's.
Where did the premium cabin paxs fall in PMUA boarding?
Where did the premium cabin paxs fall in PMUA boarding?
Wasn't the argument with this that there were too many boarding groups and people didn't get it?
Yes, in both UA's new process and my own suggestions, Plats get shafted a bit, but honestly, UA's just aligning itself with its competitors - all board their 75K tiers with the 50K tiers (AA, AC, AS, DL). What these airlines don't do, however, is board premium cabin pax with those mid-tier elites. AFAIK, every airline manages to board F/J either with or ahead of top tier elites (excluding invitation only levels), so UA's new method is a sure way to P off... err, annoy (and drive away) paid F & J, like kokonutz.
#1245
Join Date: May 2012
Location: Orange County, CA
Programs: United GS, MM, Hyatt Globalist, Hilton Diamond
Posts: 598
departed SNA today. Gate agent rapid fired off GS and 1K in the same breath, skipping the young children under 2. Barely took a step forward before a few other 1Ks rushed up.