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UA's Boarding Process (with Wiki) -- Inconsistent process / PreBoarding issues

UA's Boarding Process (with Wiki) -- Inconsistent process / PreBoarding issues

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Old Nov 21, 22, 2:20 am   -   Wikipost
Please read: This is a community-maintained wiki post containing the most important information from this thread. You may edit the Wiki once you have been on FT for 90 days and have made 90 posts.
 
Last edit by: WineCountryUA
Wiki Link
COVID boarding modification ended 15 April 2021, returned to preCOVID process

29 April 2020
https://hub.united.com/united-corona...ial-distancing
Boarding fewer customers at a time to allow for more distance during the boarding process. Following pre-boarding, we will board back-to-front by rows, but will space out customers to minimize crowding in the gate area and on the jet bridge.
Originally Posted by Repooc17 View Post
Domestic F and/or J cabin pax not qualifying for preboard will go right after but before regular boarding from back to front. ...
COVID19 precautions: UA to block some seats for pre-assignment, providing masks,...


Source: United Boarding Process

New changes (effective 18 Sept 2018)

You will see some new boarding lane signs in the gate area that will guide you through the boarding process. There will now be two lanes that are color coded: to begin, Group 1 will board through the blue lane and Group 2 will board through the green lane. The remaining Groups 3-5 will then board through the green lane when called, and Groups 1 and 2 can continue to board through the blue lane.

We encourage you to make yourself comfortable while you wait for your group to be called, and we’ll let you know when we’re ready for you to board. Late arriving customers in Groups 1 and 2 are welcome to continue boarding through the blue lane at any time.

Boarding groups

Pre-boarding

  1. Unaccompanied minors
  2. Customers with disabilities
  3. Active members of the military
  4. United Global Services® members
  5. Families traveling with children age 2 and younger
  6. Premier® 1K® members

Group 1

  • Premier Platinum members
  • Premier Gold members
  • Star Alliance™ Gold members
  • Customers seated in premium cabins: United Polaris®, United First® and United Business®

Group 2

  • Premier Silver members
  • Star Alliance Silver members
  • Customers who have purchased Premier Access® or Priority Boarding
  • United℠ Explorer, Club, Presidential Plus℠ and Awards Cardmembers

Groups 3 – 5

  • Economy Plus®
  • United Economy®
  • Basic Economy*

* Customers who have purchased a Basic Economy ticket will be in the last boarding group, except for Premier members, Chase Cardmembers of qualifying cards and Star Alliance Gold members, who will still receive their priority boarding.
Originally Posted by JOSECONLSCREW28 View Post
There will also be updated boarding times:

757 & Widebody aircraft: 50 min prior to departure
737-800/900 & 737 MAX 40 min prior to departure
737-700 & A319/A320 35 min prior to departure

Previous Thread:United's Current Boarding Process (with Wiki) [2016-forward]

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Old Nov 22, 22, 3:11 pm
  #1336  
 
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Originally Posted by bocastephen View Post
This applies to those who are disabled or need extra time or assistance in boarding the aircraft, but does not include families and small children. After a few flights on Delta recently and a couple on AA, it seems we can clean up the boarding process somewhat with the following - assuming, of course, proper training of gate agents, and enforcement of these policies system-wide.

I know it's a lot of groups, but seemed to work well in my recent experiences, and minimized line crowding and stampeding

1. Change the signage to Priority and General - no more Group 1 and Group 2 - clear announcement that Group 1, 2, 3, 4 board through the Priority lane at any time, everyone else through the General lane
2. everyone is assigned a group number, so your category is hidden inside your group number to keep things clean
3. Preboard - disabled, wheelchair, families traveling with an infant-in-arms, or with a car seat only (other families with children board with their group)
4. Group 1 - first class and global services only
5. Group 2 - 1K only
6. Group 3 (widebody) - Premium Plus
7. Group 3 (narrowbody) - Platinum, Gold, Star Gold
8. Group 4 (widebody) - Platinum, Gold, Star Gold
9. Group 5 - Silver, Y/B/M fares, E+ seats
10. Group 6 - first group of regular coach towards the rear
11. Group 7 - second group of regular coach towards the front
12. Group 8 - Basic Economy
Ohhhhh myyyy, would the GA have a fun time messing that list up...... LOL
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Old Nov 22, 22, 3:20 pm
  #1337  
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Originally Posted by nomad420 View Post
Ohhhhh myyyy, would the GA have a fun time messing that list up...... LOL
They are incapable of calling out a simple number? That's not re-assuring
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Old Nov 22, 22, 3:36 pm
  #1338  
 
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Originally Posted by JALsnipe View Post
It's more common at international outstations - I don't recall ever seeing one domestically.
Premerger (with CO), It was standard practice every large airports, domestic or international. There was always a red carpet lane for GS and international F, followed by1K (and J?), and a shortcut for GS while other groups were boarding.
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Old Nov 23, 22, 10:24 am
  #1339  
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Until a few years ago I did nearly all my flying on AA. Was CK and EXPLT. What AA gets right on boarding is not pre-boarding families with young kids. They mess up everything more times than not. They should go with their normal boarding group which is likely to be just crawling along anyway if in coach so no additional delay than what is already happening. Also, EXPLT board with group 1 at AA and do not pre-board. Make Group 1 first class plus 1K and things would move quicker. So the only pre-boards would be GS, active military and disabled. The order really does not matter. When I was CK I was often escorted onto the plane before anyone else for international flights and was invited to board first on most domestic flights. There were not many CKs back then so it was not a big deal. It seems that UA has far more GS than AA has CK.
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Old Nov 23, 22, 11:02 am
  #1340  
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Originally Posted by wjj View Post
…So the only pre-boards would be GS, active military and disabled. The order really does not matter. When I was CK I was often escorted onto the plane before anyone else for international flights…
Probably be more efficient if people with escorts (CK and disabled) boarded at same time, so the helpers can exit the plane at one time.
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Old Nov 23, 22, 12:21 pm
  #1341  
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Originally Posted by PanAmWT View Post
Premerger (with CO), It was standard practice every large airports, domestic or international. There was always a red carpet lane for GS and international F, followed by1K (and J?), and a shortcut for GS while other groups were boarding.
GS with pre-merger CO???

UA introduced Global Services in 2003. It was never a CO status level. IIRC, CO's invitation only status was Presidential Platinum.
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Old Nov 23, 22, 12:23 pm
  #1342  
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Originally Posted by Kacee View Post
GS with pre-merger CO???

UA introduced Global Services in 2003. It was never a CO status level. IIRC, CO's invitation only status was Presidential Platinum.
I seem to recall a “Chairman’s Circle”?

Edit: just looked it up - accorded to CEOs of major companies. The guess they’d board with GSs. Although I think most large-company CEOs have access to corporate jets.

Last edited by IAH-OIL-TRASH; Nov 23, 22 at 2:22 pm
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Old Nov 23, 22, 12:25 pm
  #1343  
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Originally Posted by IAH-OIL-TRASH View Post
I seem to recall a “Chairman’s Circle”?
Don't know. I capped out at mere "Platinum" :-)
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Old Nov 23, 22, 12:30 pm
  #1344  
 
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UAX yesterday at ORD: They called Special Assists, GS & 1K all at the same time, skipping over "children 2 and under" altogether - despite numerous strollers clogging the gate area.
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Old Nov 23, 22, 3:15 pm
  #1345  
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Originally Posted by PanAmWT View Post
Premerger (with CO), It was standard practice every large airports, domestic or international. There was always a red carpet lane for GS and international F, followed by1K (and J?), and a shortcut for GS while other groups were boarding.
Originally Posted by Kacee View Post
GS with pre-merger CO???

UA introduced Global Services in 2003. It was never a CO status level. IIRC, CO's invitation only status was Presidential Platinum.
No - PanAmWT was noting that, premerger, _prior_ to the merger with CO, it was a standard practice for pmUA.

The parenthetical was simply referring to whom pmUA merged with.

David
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Old Nov 23, 22, 3:52 pm
  #1346  
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Originally Posted by DELee View Post
No - PanAmWT was noting that, premerger, _prior_ to the merger with CO, it was a standard practice for pmUA.

The parenthetical was simply referring to whom pmUA merged with.
That makes more sense, thanks.
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Old Nov 23, 22, 5:52 pm
  #1347  
 
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Originally Posted by Kacee View Post
GS with pre-merger CO???

UA introduced Global Services in 2003. It was never a CO status level. IIRC, CO's invitation only status was Presidential Platinum.
Premerger (with CO), means UA prior to its merger with CO, not Premerger CO.

__________
I replied too quickly. Did not see DELee's post at that time

Last edited by PanAmWT; Nov 23, 22 at 6:00 pm Reason: Add remark that I did not see DELee's post when I first replied
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Old Nov 24, 22, 1:01 am
  #1348  
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Originally Posted by Kacee (Post # 1326) View Post
Given a choice between UA and international carriers, status (or a corporate contract) is often the only good reason to choose UA. Certainly the only reason I'd choose UA over NH.
Including lifetime status, of course.
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Old Nov 24, 22, 7:13 am
  #1349  
 
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Originally Posted by PanAmWT View Post
Premerger (with CO), It was standard practice every large airports, domestic or international. There was always a red carpet lane for GS and international F, followed by1K (and J?), and a shortcut for GS while other groups were boarding.
We CO elites had a blue carpet
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Old Nov 24, 22, 4:16 pm
  #1350  
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I realize not a big deal at non-hubs but it’s literally half the plane preboarding and group 1 at SFO on every flight I’ve taken except UAX and international.

It would cost nothing for UA to add 2 more numbers and board GS/F in group 1, 1K in group 2 and current group 1->3 and then 4-7.
UA clearly doesn’t know there is a problem, knows but doesn’t care, thinks GAs and/or passengers are too dumb to handle 7 groups (though WN and AA have more) or just plain stubborn. I’m betting on “doesn’t care”
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