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UA's Boarding Process (with Wiki) -- Inconsistent process / PreBoarding issues

UA's Boarding Process (with Wiki) -- Inconsistent process / PreBoarding issues

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Old Nov 21, 22, 2:20 am   -   Wikipost
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Last edit by: WineCountryUA
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COVID boarding modification ended 15 April 2021, returned to preCOVID process

29 April 2020
https://hub.united.com/united-corona...ial-distancing
Boarding fewer customers at a time to allow for more distance during the boarding process. Following pre-boarding, we will board back-to-front by rows, but will space out customers to minimize crowding in the gate area and on the jet bridge.
Originally Posted by Repooc17 View Post
Domestic F and/or J cabin pax not qualifying for preboard will go right after but before regular boarding from back to front. ...
COVID19 precautions: UA to block some seats for pre-assignment, providing masks,...


Source: United Boarding Process

New changes (effective 18 Sept 2018)

You will see some new boarding lane signs in the gate area that will guide you through the boarding process. There will now be two lanes that are color coded: to begin, Group 1 will board through the blue lane and Group 2 will board through the green lane. The remaining Groups 3-5 will then board through the green lane when called, and Groups 1 and 2 can continue to board through the blue lane.

We encourage you to make yourself comfortable while you wait for your group to be called, and we’ll let you know when we’re ready for you to board. Late arriving customers in Groups 1 and 2 are welcome to continue boarding through the blue lane at any time.

Boarding groups

Pre-boarding

  1. Unaccompanied minors
  2. Customers with disabilities
  3. Active members of the military
  4. United Global Services® members
  5. Families traveling with children age 2 and younger
  6. Premier® 1K® members

Group 1

  • Premier Platinum members
  • Premier Gold members
  • Star Alliance™ Gold members
  • Customers seated in premium cabins: United Polaris®, United First® and United Business®

Group 2

  • Premier Silver members
  • Star Alliance Silver members
  • Customers who have purchased Premier Access® or Priority Boarding
  • United℠ Explorer, Club, Presidential Plus℠ and Awards Cardmembers

Groups 3 – 5

  • Economy Plus®
  • United Economy®
  • Basic Economy*

* Customers who have purchased a Basic Economy ticket will be in the last boarding group, except for Premier members, Chase Cardmembers of qualifying cards and Star Alliance Gold members, who will still receive their priority boarding.
Originally Posted by JOSECONLSCREW28 View Post
There will also be updated boarding times:

757 & Widebody aircraft: 50 min prior to departure
737-800/900 & 737 MAX 40 min prior to departure
737-700 & A319/A320 35 min prior to departure

Previous Thread:United's Current Boarding Process (with Wiki) [2016-forward]

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Old Nov 21, 18, 8:17 am
  #61  
 
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Originally Posted by tarheelnj View Post
That's been a concern for years (see multiple references to the Miracle Flights to Florida). I've sat next to several Disabilities pre-boarders and seen no sign of any physical limitations (including one person who physically pushed me out of the way to get to her bag in the overhead on arrival).
That person was on my flight too! EWR-PBI
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Old Nov 21, 18, 12:05 pm
  #62  
 
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Just needed to vent that as a 1K on pre-thanksgiving day half the flight is either disabled and taking the miracle flight, or has children...
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Old Nov 21, 18, 12:24 pm
  #63  
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Originally Posted by Say Vandelay View Post
That person was on my flight too! EWR-PBI
That person is on every EWR/PBI and EWR/FLL flight - they must have a billion miles by now. Maybe one day someone will play the roll of Benny Hinn and whack them upside the head while screaming "demons out! it's a miracle!!"
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Old Nov 21, 18, 12:55 pm
  #64  
 
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Originally Posted by mdbe View Post
Just needed to vent that as a 1K on pre-thanksgiving day half the flight is either disabled and taking the miracle flight, or has children...
Leaving out of YYZ's Siberia (aka F97) this morning I was shocked that there were no GS, no one took the under 2 preboard (despite a couple strollers in the immediate area) and the two people in wheechairs actually requited (substantial) assistance. And the contract agents called the correct boarding order.

It was a pleasant pre-holiday surprise (I know, I know, Camadaian Thanksgiving is different so not actually a holiday in the origin city...bit still... I was expecting a certain level of transborder migration)
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Old Nov 21, 18, 5:43 pm
  #65  
 
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BOS-SFO: Automated announcements for preboarding (disabled / military / GS / families / 1K) played in order but with no breaks in between groups. Surprisingly few GS/1Ks, though it was a Sunday morning flight so maybe that was why.

SFO-LAX: Preboards called in order and with plenty of time between groups. Also the rest of boarding was surprisingly orderly, unlike what one normally sees at EWR
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Old Nov 21, 18, 9:09 pm
  #66  
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Originally Posted by truncated View Post
SFO-LAX: Preboards called in order and with plenty of time between groups. Also the rest of boarding was surprisingly orderly, unlike what one normally sees at EWR
Hmm. maybe Californians know how/when to listen...

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Old Nov 21, 18, 9:18 pm
  #67  
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Originally Posted by truncated View Post
SFO-LAX: Preboards called in order and with plenty of time between groups. Also the rest of boarding was surprisingly orderly, unlike what one normally sees at EWR
Originally Posted by DELee View Post
Hmm. maybe Californians know how/when to listen...
Two words. Legalized cannabis.
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Old Nov 21, 18, 10:08 pm
  #68  
 
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Originally Posted by canadiancow View Post
I hate standing in line so I always liked to board last in my group (which was/is 1). Now I have to wait for all the golds to board
Using my advanced powers of deduction, I’m guessing you’re platinum. From what I can see, the big benefit of platinum is getting up to 8 companions in E+ vs. the 1 you get as a gold. While the new boarding process is a decline in experience for platinums, I’m curious how many have had an issue getting overhead bin space. I’ve always thought that gold should get 2-3 E+ companions.
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Old Nov 21, 18, 11:01 pm
  #69  
 
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Originally Posted by 1cericks View Post

Using my advanced powers of deduction, I’m guessing you’re platinum. From what I can see, the big benefit of platinum is getting up to 8 companions in E+ vs. the 1 you get as a gold. While the new boarding process is a decline in experience for platinums, I’m curious how many have had an issue getting overhead bin space. I’ve always thought that gold should get 2-3 E+ companions.
Cow (resident poster over at the Air Canada subforum ) is SE - top published elite level on AC, so he would get *G when traveling on *A flights. Assume he rides the front often on UA, hence his comment about is/was BG1; otherwise, *G was BG2, and is now BG1.
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Old Nov 23, 18, 2:13 pm
  #70  
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Originally Posted by 1cericks View Post

Using my advanced powers of deduction, I’m guessing you’re platinum. From what I can see, the big benefit of platinum is getting up to 8 companions in E+ vs. the 1 you get as a gold. While the new boarding process is a decline in experience for platinums, I’m curious how many have had an issue getting overhead bin space. I’ve always thought that gold should get 2-3 E+ companions.
Originally Posted by Repooc17 View Post
Cow (resident poster over at the Air Canada subforum ) is SE - top published elite level on AC, so he would get *G when traveling on *A flights. Assume he rides the front often on UA, hence his comment about is/was BG1; otherwise, *G was BG2, and is now BG1.
Correct. Paid F/J.

I don't fly UA "often", but I'm always up front.

I actually have two flights tomorrow if the SDC gods don't open D space on a non-stop (hopes are low given they're J0 or F0 or whatever the top bucket is).

So I'll get to witness boarding a few more times.

If AA had an equivalent deal on this trip, I would have booked them, solely over the boarding process.

Alas, when booking J one week out, you take what you can get.
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Old Nov 24, 18, 8:51 am
  #71  
 
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Originally Posted by 1cericks View Post

Using my advanced powers of deduction, I’m guessing you’re platinum. From what I can see, the big benefit of platinum is getting up to 8 companions in E+ vs. the 1 you get as a gold. While the new boarding process is a decline in experience for platinums, I’m curious how many have had an issue getting overhead bin space. I’ve always thought that gold should get 2-3 E+ companions.
I was platinum for years until the past month when I qualified for 1k, and the only equipment I had issues with were ERJ-170/175. One quarter of first class has to put their bags up top in coach. I fly a lot of those EWR-MSP and EWR-CHS, so the 1K is going to help immeasurably.

Agree that the primary advantage of platinum is now the E+. RPU mean very little.
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Old Nov 25, 18, 7:01 am
  #72  
 
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I had 6 flights (1x EZE, 1x MAN, 2x EWR, 2x IAH, ) this week and boarding worked like a charm compared to BA. The brexit people at MAN even honored active US military.
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Old Nov 27, 18, 3:23 pm
  #73  
 
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New process not observed on UA 328 (HNL-SFO) Sunday night (11/25). They went right from preboarding those with disabilities to First Class cabin.
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Old Nov 27, 18, 3:41 pm
  #74  
 
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This week had new process done perfectly with proper pauses between preboard groups in SYD, IAH, MSY, and IAH again.
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Old Nov 28, 18, 12:53 pm
  #75  
 
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DFW, IAH, AKL and SFO all worked as it should. Looks like they (mostly) have finally gotten it down.
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